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Novotel Marrakech Hivernage

4-star hotel
Quartier De, Rue Haroun Errachid, Marrakesh 4002005244-24540
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1,139 reviews
Bright rooms in a polished hotel featuring a restaurant & 2 bars, plus a gym & an outdoor pool.

7 top things to know

Guests mentioned the rooms are large
The toilet in my room was in a very small room that was hard to torn around in but the shower tub room was large.
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Walking distance to La Mamounia and the Koutoubia Mosque
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Some guests complained about the beds and the air conditioning
Beds can be more confortable and breakfast can be improved.
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13 min drive to Marrakesh Menara
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Guests liked the friendly service
The Pool area was excellent and the wait staff were excellent
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Guests liked the bar
You can get a glass of wine or tea and just relax allowing soft breeze to touch your cheeks.
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The hotel has childcare
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This hotel typically costs between MAD 763–MAD 1,310 per night for the dates you selected.
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Health & safety: Enhanced cleaningPersonal protection and 2 more
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Food & drinks at this hotel

Restaurant l’Oasis - Sofitel Marrakech
Restaurant
0663-036302
pool lounge sofitel marrakech by hamza jabri
Mediterranean restaurant
0668-387540
Palais Darkum - Sofitel Marrakech
Bar
0668-195279

Location summary

Neighborhood: Hivernage
Great for visitors
Upscale district with smart dining, cocktail lounges & nightclubs, plus landscaped Menara Gardens.
hotel's location on maphotel's location on map

Map data ©2022
Map data ©2022
500 m 
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Bazzart
Restaurant
4 sec
Table Du Marche
French restaurant
44 sec
L'Orangerie
French restaurant
1 min
So Lounge Marrakech
Restaurant
20 sec
La Cour des Lions
Fine dining restaurant
1 min
Comptoir Darna
Moroccan restaurant
39 sec
L'Avenue
French restaurant
53 sec
Restaurant l’Oasis - Sofitel Marrakech
Restaurant
34 sec
Restaurant L’Italien par Jean-Georges, Marrakech
Restaurant
2 min
Marrakesh Menara Airport
Taxi
13 min
Transit
22 min
Sofitel
Walking
5 min
Hotel Ville
Walking
13 min
R P Berdii
Walking
11 min
Le Meridien
Walking
11 min
Bab Laarissa
Walking
13 min

Google review summary

This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more

People often mention

Fitness
Mentioned in 58 Google reviews
28% unfavorable59% positive
Amenities
Mentioned in 47 Google reviews
43% unfavorable43% positive
Bar
Mentioned in 32 Google reviews
22% unfavorable66% positive
Nightlife
Mentioned in 20 Google reviews
25% unfavorable65% positive
Service
Mentioned in 199 Google reviews
20% unfavorable76% positive
Pool
Mentioned in 39 Google reviews
18% unfavorable69% positive
Property
Mentioned in 173 Google reviews
21% unfavorable73% positive
Food
Mentioned in 53 Google reviews
11% unfavorable81% positive
Bathroom
Mentioned in 27 Google reviews
67% unfavorable15% positive
Location
Mentioned in 113 Google reviews
9% unfavorable82% positive
Atmosphere
Mentioned in 53 Google reviews
4% unfavorable91% positive
Breakfast
Mentioned in 79 Google reviews
30% unfavorable65% positive
Sleep
Mentioned in 30 Google reviews
63% unfavorable27% positive
Cleanliness
Mentioned in 70 Google reviews
23% unfavorable71% positive
Parking
Mentioned in 12 Google reviews
67% unfavorable17% positive
Air conditioning
Mentioned in 14 Google reviews
86% unfavorable0% positive
Safety
Mentioned in 13 Google reviews
23% unfavorable62% positive
Family
Mentioned in 15 Google reviews
27% unfavorable73% positive
Kitchen
Mentioned in 11 Google reviews
27% unfavorable36% positive
Restaurant
Mentioned in 31 Google reviews
35% unfavorable58% positive
Wi-fi
Mentioned in 8 Google reviews
12% unfavorable88% positive
Accessibility
Mentioned in 6 Google reviews
83% unfavorable0% positive
Transit
Mentioned in 5 Google reviews
0% unfavorable100% positive

Photos

Exterior
Food & Drink
Amenities
Bedroom

About this hotel

A 14-minute walk from the Koutoubia Mosque and gardens, this refined hotel is 2 km from the bustling square and market place Jemaa el-Fnaa.

Check-in time: 2:00 PM
Check-out time: 12:00 PM

Popular amenities

  • Pool
  • Breakfastfree
  • Wi-Fifree
  • Air conditioning

Web results

 https://all.accor.com › ... › Hôtel Marrakech
Novotel Marrakech Hivernage - Hôtel à Marrakech - AccorHotels
Passez un séjour dans le quartier branché de l'Hivernage et visitez les sites historiques de la Cité Ocre en réservant une chambre à l'hôtel Novotel ...
 https://www.booking.com › suitehotel-marrakech.fr.html
Novotel Marrakech Hivernage - Booking.com
Situé au cœur du quartier de l'Hivernage à Marrakech, l'hôtel 4 étoiles Novotel Marrakech Hivernage est doté d'une piscine extérieure.
 https://www.tripadvisor.fr › ... › Hôtels Marrakech
Novotel Marrakech Hivernage Hotel (Maroc) : tarifs 2022 mis à ...
Novotel Marrakech Hivernage Hotel, Marrakech dès 80€ sur Tripadvisor: Consultez les 1 959 avis de voyageurs, 810 photos, et les meilleures offres pour ...

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Google review summary

This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more
Rooms2.7Location4.1Service3.8

Ratings by traveler type

  • Families
    3.7/5
    Rooms
    2.5
    • Guests liked the large rooms, though some commented maintenance could be improved
    • Some guests noted the rooms could be quieter & beds could be improved
    • Some guests mentioned the bathrooms could be improved
    Location
    4.2
    Service
    4.0
    • Guests appreciated the friendly, professional staff
    • Guests spoke highly of the reception staff
  • Couples
    3.5/5
    Rooms
    2.6
    • Some guests noted the rooms could be quieter
    • Some guests commented maintenance could be improved
    • Some guests mentioned the bathrooms could be improved
    Location
    4.2
    Service
    4.1
    • Guests appreciated the friendly, professional staff
    • Guests spoke highly of the reception staff
  • Business
    3.6/5
    Rooms
    2.2
    • Some guests commented maintenance could be improved
    Location
    4.0
    Service
    3.8
    • Guests appreciated the friendly staff
    • Guests spoke highly of the reception staff
  • Solo
    3.9/5
    Rooms
    2.5
    Location
    4.0
    Service
    4.0
    • Guests appreciated the friendly staff
    • Guests spoke highly of the reception staff

Reviews

People often mention

Fitness
Mentioned in 58 Google reviews
28% unfavorable59% positive
Amenities
Mentioned in 47 Google reviews
43% unfavorable43% positive
Bar
Mentioned in 32 Google reviews
22% unfavorable66% positive
Nightlife
Mentioned in 20 Google reviews
25% unfavorable65% positive
Service
Mentioned in 199 Google reviews
20% unfavorable76% positive
Pool
Mentioned in 39 Google reviews
18% unfavorable69% positive
Property
Mentioned in 173 Google reviews
21% unfavorable73% positive
Food
Mentioned in 53 Google reviews
11% unfavorable81% positive
Bathroom
Mentioned in 27 Google reviews
67% unfavorable15% positive
Location
Mentioned in 113 Google reviews
9% unfavorable82% positive
Atmosphere
Mentioned in 53 Google reviews
4% unfavorable91% positive
Breakfast
Mentioned in 79 Google reviews
30% unfavorable65% positive
Sleep
Mentioned in 30 Google reviews
63% unfavorable27% positive
Cleanliness
Mentioned in 70 Google reviews
23% unfavorable71% positive
Parking
Mentioned in 12 Google reviews
67% unfavorable17% positive
Air conditioning
Mentioned in 14 Google reviews
86% unfavorable0% positive
Safety
Mentioned in 13 Google reviews
23% unfavorable62% positive
Family
Mentioned in 15 Google reviews
27% unfavorable73% positive
Kitchen
Mentioned in 11 Google reviews
27% unfavorable36% positive
Restaurant
Mentioned in 31 Google reviews
35% unfavorable58% positive
Wi-fi
Mentioned in 8 Google reviews
12% unfavorable88% positive
Accessibility
Mentioned in 6 Google reviews
83% unfavorable0% positive
Transit
Mentioned in 5 Google reviews
0% unfavorable100% positive
Olga Sokolovaa month ago on Google
5/5
We stayed here and loved it! Nice location in a walking distance to the old Medina market place, entertainment and restaurants. We enjoyed the sitting next to the swimming pool at evening time as nobody was there but only a friendly staff. …
We stayed here and loved it! Nice location in a walking distance to the old Medina market place, entertainment and restaurants. We enjoyed the sitting next to the swimming pool at evening time as nobody was there but only a friendly staff. You can get a glass of wine or tea and just relax allowing soft breeze to touch your cheeks. Loved it!
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

Dear Olga ,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

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Deirdre Opp5 months ago on Google
4/5
I enjoyed my stay very much. My king bed room was very comfortable. The staff were so friendly and helpful. The toilet in my room was in a very small room that was hard to torn around in but the shower tub room was large. I would have liked more pillows. The fridge and microwave were a nice touch.
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner5 months ago

Dear Deirdre Opp,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

S
Safinaa month ago on all.accor.com
2.5/5
Two different check in times given in booking confirmation and Accor app. Arrived early to be told room is not ready. We returned at 4.15pm to be told rooms are not ready, no apology no offer of drink. …
Visited in October
Read more on all.accor.com
Sean Evans2 months ago on Google
4/5
Nice room, bar and pool nice. Just didn’t like the flies dancing all over the breakfast every morning, some covers over the food would help that. Only went twice to breakfast out of seven days due to that.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

Dear Sean Evans,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Mounir Bensalah2 months ago on Google
4/5
Nice hotel with great location. Rooms are clean and well designed. Beds can be more confortable and breakfast can be improved.
Swimming pool is awesome and service is very good with helpful and kind people.
Trip typeVacation · Family
Rooms4.0
Service4.0
Location5.0
Response from the ownera month ago

Dear Bensalah,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Alan Pryora month ago on Google
5/5
A nice hotel well located in Marrakesh. The rooms were very comfortable, clean and had lots of amenities. The Pool area was excellent and the wait staff were excellent
Rooms5.0
Service4.0
Location5.0
Response from the owner3 weeks ago

Dear Guest,

Pryor

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Aisha Ali4 months ago on Google
1/5
Not the best service and more like a 3* premises.
After checking in on Saturday 25th June with my husband, I noticed hair strands …
Not the best service and more like a 3* premises.
After checking in on Saturday 25th June with my husband, I noticed hair strands in the bath soon after getting to the room. I mentioned this to the receptionist astonishingly nothing was offered in order to get the bath tub cleaned.
We also requested a room with a balcony on check in but were told that nothing could be done as the hotel was fully booked the receptionist did offer to change the rooms the next day but nothing ever came of this offer.
Unfortunately as you can imagine this left me with no confidence to want to stay at this hotel again. We were due to check back into the Novotel on the 30th of June which we have decided to cancel the booking and seek alternative accommodation.
Please note this does not bare judgment on the the bar staff who was very friendly and provided exceptional service.
Trip typeVacation · Couple
Response from the ownera day ago

Dear AISHA ALI,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

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S
Shabbir M.2 weeks ago on all.accor.com
4/5
Had a walk-in booking after a bad Riad experience where I had to checkout due to the host's treatment of myself as her guest. Staff were very helpful to allocate me a room for the two nights.
Visited in October
D G4 months ago on Google
5/5
We stayed at this hotel on our previous visit to Marrakech and was very impressed then so we decided to stay here again during our visit in May 2022. The hotel is very clean with great amenities. It is walking distance to the Medina and …
We stayed at this hotel on our previous visit to Marrakech and was very impressed then so we decided to stay here again during our visit in May 2022. The hotel is very clean with great amenities. It is walking distance to the Medina and other attractions and located is a very safe area. The staff were very friendly, accommodating and helpful. Aicha and Imad were two of the best staff of the hotel. They answered our many questions and provided us information on many things that we wanted to do. They made arrangements for our pre=f
departure Covid test that was then required prior to returning back to the USA, made arrangements for our ride to the airport, tours we wanted to do, and many more. They simply exemplify what hospitality is and an exceptional representative of the hotel. We hope to meet them again the next time we visit Marrakech. I highly recommend this hotel to all visitors of Marrakech.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear D G,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Read more
Read less
Ham Burger9 months ago on Google
5/5
This place was amazing. We stayed here for a trip for approximately 3 weeks. This place is super clean and smells clean. The staff were friendly and greeted me in a very professional manner. The lobby was comfortable and spacious. They …
This place was amazing. We stayed here for a trip for approximately 3 weeks. This place is super clean and smells clean. The staff were friendly and greeted me in a very professional manner. The lobby was comfortable and spacious. They brought tea and a warm rag to relax me after my long travels. The food was amazing (minus the flys) I would recommend family and friends stay here if they are visiting Marrakech.
Response from the owner8 months ago

Dear Ham Burger,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Read more
Read less
Tony Nelson7 months ago on Google
2/5
No hot water to take a shower but the room was facing west so the sun made the room very hot (over 80 degrees Fahrenheit): no air conditioning to cool the room. …
No hot water to take a shower but the room was facing west so the sun made the room very hot (over 80 degrees Fahrenheit): no air conditioning to cool the room.
Complaining to the front desk they suggested to open the windows.
The dirty toilet room (separate from the shower room) has a small sink but the faucet gives no water.
Food in their restaurant is expensive but equivalent to bar food
Trip typeVacation · Friends
Rooms2.0
Service1.0
Location3.0
Response from the owner7 months ago

Dear Tony Nelson,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Read more
Read less
Mark Holly5 months ago on Google
5/5
Absolutely the best. Aicha and Imad at the front desk were absolutely wonderful. They arranged for my covid test to be performed at the hotel which saved me the anxiety of locating a place. …
Absolutely the best. Aicha and Imad at the front desk were absolutely wonderful. They arranged for my covid test to be performed at the hotel which saved me the anxiety of locating a place.
Love love love ❤️ them both.
Trip typeVacation · Friends
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear Mark Holly,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Read more
Read less
The Traveler10 months ago on Google
5/5
This was a great place to stay. My room was clean, the bed comfortable, the breakfast delicious. The staff was friendly and courteous, and had a handle on English. Dinner wasn't a buffet like breakfast, but my group was given a few options. And, it was delicious!
Jumanah Al Hiassat10 months ago on Google
4/5
The hotel location is the advantage of this Hotel, room was good clean and not very small, balcony doesn’t have light it was very dark at night to set there. The breakfast options is very limited even basics were not there specially for …
The hotel location is the advantage of this Hotel, room was good clean and not very small, balcony doesn’t have light it was very dark at night to set there. The breakfast options is very limited even basics were not there specially for people who doesn’t like bread and pastry. There was only tomato & and bell pepper no cucumber, olives .. service is normal overall it is a good hotel but I will consider to have breakfast somewhere else.
Response from the owner10 months ago

Dear Jumanah Al Hiassat,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Read more
Read less
Cem Bilal Baytar3 months ago on Google
2/5
Tasty foods, airconditioning on the bum, careless staff, nice pool and ambiance
Response from the owner3 months ago

Dear Cem Bilal Baytar,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Sanderly Jeronimo5 months ago on Google
4/5
Business trip - good room size - excellent breakfast - wifi (more/less) - good location
Trip typeBusiness
Rooms4.0
Service4.0
Location4.0
Response from the owner5 months ago

Dear Sanderly Jeronimo,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Hicham Y9 months ago on Google
4/5
I choose the brand as a I am an Accor members for years.
It was in the nice area of hivernage in Marrakech.
Very friendly staff especially veggie lady at the front desk and I asked for a …
I choose the brand as a I am an Accor members for years.
It was in the nice area of hivernage in Marrakech.
Very friendly staff especially veggie lady at the front desk and I asked for a bathrobe and flattas, which due to pandemic they don’t have. But they made sure to find one for me. I got upgraded and all in all I highly recommend it.
Response from the owner9 months ago

Dear Hicham Y,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Read more
Read less
erich happela year ago on Google
1/5
A/C in room didn't work. Sitting outside in the garden , after 19:00 not allowed. Breakfast starts at 07:30, but at 08:00 still nothing prepared.(there was plenty of staff). Partly very rude staff. So many better options in this city. We were were travelling with work and won't use Hotel again
ziad housnia year ago on Google
1/5
If i had the chance to rate zero star i would not have missed it. What can i say, once we arrived at the hotel, we were really happy about the location which is at the end of the day the one and only advantage of the hotel...but wait there, …
If i had the chance to rate zero star i would not have missed it. What can i say, once we arrived at the hotel, we were really happy about the location which is at the end of the day the one and only advantage of the hotel...but wait there, the service is below mediocre, room service finishes at 11pm, which is just silly as we arrived late at night and we couldn't get a bottle of water.
Drinking water has a nasty smell so I had to get down to the bar begging for bottle of water...breakfast was poor and what s worse the waiters always on their phone, I have never seen such useless unprofessional waiting staff in my whole professionalism personal life, they dont bother to help nor even say hi and all what they come from here is to be on their phone and eat behind the counter.
.
Trip typeCouple
Rooms2.0
Service1.0
Location3.0
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ILYAS Adam4 months ago on Google
4/5
Received mediocre service at reception but overall hotel was great.
Response from the owner4 months ago

Dear ILYAS Adam,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Reemya year ago on Google
1/5
I dont know where to start from but let me just tell everyone about my appalling experience here. First of all, I have nothing to do with this hotel nor I own any hotel competitive to it to be subjective in my review, so each word is true …
I dont know where to start from but let me just tell everyone about my appalling experience here. First of all, I have nothing to do with this hotel nor I own any hotel competitive to it to be subjective in my review, so each word is true with no doubt. If the management care to double check on what I m about to say they can just put few cameras and get to the enjoy the very non professionalism of their staff. Let us leave aside the fact that Room service is not continuous and it ends at 11pm, the least to be done is to inform clients once they come in about their timings..the payment is upfront so basically If you ever plan to buy anything from service you should be paying for it on the spot. Wouldn't be easier to leave payment until check out ? Or at least take pre authorisation payment as all the hotels out there are doing ?? Isnt it good to look after customers comfort??? All of these points are still fine and tolerable in front of the behavior of the waiting staff at the restaurant. First night it took us 45 mns to receive our meal given that we were the only two people at the restaurant. We saw a bunch of guys dancing and enjoying at the bar,we thought maybe that s group of friends awaiting their orders but hey we didnt except that these bunch of men would be actually the waiting staff, enjoying taking selfies, dancing and drinking.. okay it s good to enjoy life but not during your shift nor in front of frustrated customers 😊moving on to following day, breakfast is the happy meal of everyone but we had a floppy meal rather. I m not going to tell you about the varieties of food and meals we found, basically we made four turns around the buffet to be able to pick one or two things..no eggs (cold scrumbled eggs in a huge container not attractive at all )nothing really interesting, buffet loaded with cakes and pastries, seems destined for kids , If I had kids I wont allow them to have breakfast here anyway. While I was frustrated, I could see waiter behind counter having platter of fruits and omelette with veggies...watching videos that we can hear loudly and not in this world. The thing even their manager I suppose is behaving same, a lad wearing a white shirt, I m just assuming he is their boss but has nothing to do with leader 😊to be frank I will never ever put my feet on this hotel nor on that bazart restaurant... oh yes before closing down, we couldn't find where to park our car so my previous vehicle has to be parked outside all nights and I had to come out every here and there checking up on it. Anyways think twice before coming here, unless you just want a bed to sleep on in good location....
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Mandip Mahal3 years ago on Google
5/5
Great hotel. Amazed by the size and comfort of the standard double bedroom. Cosy with loads of space in the room rather crammed in. Bed nice and firm and very comfortable including pillows. Slept like a log. Amazed how good the wifi …
Great hotel. Amazed by the size and comfort of the standard double bedroom. Cosy with loads of space in the room rather crammed in. Bed nice and firm and very comfortable including pillows. Slept like a log. Amazed how good the wifi is here wherever you go when you are in the hotel. Great for business users or people squeezing a bit of work time before or after enjoying the town or just standard internet browsing. Great location as it is just walking distance from some key restaurants and bars. Only downside is the bathroom is a big small. Dinner was nicely cooked here and breakfast is standard. Pool looks good but early Feb is not an ideal time to go swimming. Friendly staf.
Response from the owner3 years ago

Dear Mr Mandip,

We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely

Amine TRABLSI

General Manager

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Hajar Boushab2 years ago on Google
5/5
This hotel was definitely a great pick, I had to spend three nights in Marrakech for a little get away trip, I was expecting my hotel to be a bit hectic, as everything else is in Marrakech, but not at all, the location was PERFECT, far …
This hotel was definitely a great pick, I had to spend three nights in Marrakech for a little get away trip, I was expecting my hotel to be a bit hectic, as everything else is in Marrakech, but not at all, the location was PERFECT, far enough from the hustle and bustle of la Medina, but still within a walking distance to enjoy a stroll in those little alleys. Service was great, I had a little welcome treat brought to my room on my second night, which was lovely. The room was nice and cozy and had a beautiful view. The bar also had a very nice vibe to it, to just chill and sip your drink, if you're not very much in the mood to leave your hotel. I highly recommand it !
Trip typeSolo
Rooms5.0
Service5.0
Location5.0
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Oumaima Karimallaha year ago on Google
4/5
Nice stay, comfortable bed and sofa. I found the desk very useful as i needed to work. The staff were friendly and helpful. The rooms and amenities are Clean . Nice outdoor, a vaste terrasse with large swimming pool.
Dn
Dn3 weeks ago on all.accor.com
4/5
Very good service, feeling very welcome.
Visited in October
Thom Kelly3 years ago on Google
2/5
This is a tired hotel. If you’re booking on reputation of other novotels you’ve stayed in, do not assume that this hotel has the same quality of service - overall our stay reminded us more of a premier inn than a luxury hotel. …
This is a tired hotel. If you’re booking on reputation of other novotels you’ve stayed in, do not assume that this hotel has the same quality of service - overall our stay reminded us more of a premier inn than a luxury hotel.
A lot of the issues here stem from poor management by the staff. Check in took over 20 minutes because the receptionist kept answering the phone/other guest queries whilst trying to multitask our check in procedure. The front desk did not have enough money to give us change for our city taxes, and so instead gave us a mix of Dirham and euro that actually short changed us. The day before check out we tried to book a taxi with the hotel desk to ensure we would not have to haggle when we were low on spending money - the receptionist refused to book us a taxi and told us to just go and get one from outside the front door when we needed it. I have never had a hotel reception refuse to book a taxi before.
The rooms are equipped to a basic standard - a kettle with one sachet of instant coffee, two small bottles of shampoo, and half a toilet roll! Not quite what you expect for £100 a night in Morocco. The bed and size of room was fine, as was the shower and bath. Balconies are too small for any use, so don’t pay extra for one.
One of the biggest disappointments was the pool - this was very cold, although the average temperature for our stay was around 30’c. I do not know whether the hotel has heating facilities for the pool, but it was far too cold to stay in for more than 5 minutes. The staff also insist on playing very loud uk pop music for most of the day at the pool area from loud speakers (this also occurs at breakfast intermittently). This is a huge waste, as the pool area is lovely and is main advantage the hotel has over staying in a Riad.
Finally the breakfast - initially it looks very positive, with lots of dishes available. However basic amenities are again lacking - there are never enough knives and forks, there are never any bowls for cereal (so people use the coffee cups instead), and there is usually unpleasant music blaring from the speakers. Over the week of our stay we realised the same food was brought out every single day, and was not being replaced with fresh food - this is really concerning for foods like the yoghurt and meats. We were pleasantly surprised when we ordered lunch at the hotel with the food - it was delicious. However it did take 45 minutes for the sandwiches to arrive, and another half an hour for the staff to return our change.
Overall - we definitely wouldn’t spend our money here if visiting Marrakesh in future. The location has lots of posh hotels and restaurants, and is walkable to the medina in about 20 minutes. However, staff management of the hotel really harms customer experience. Given that the pool is all but useless and the service is poor, in future when we return we’ll stay in a nice Riad in the Medina for half the price instead.
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AbdulKhaliq Ismael5 years ago on Google
3/5
The hotel was good but not up to standards .. I have had such experiences with Novotel. It is a hit an miss in their hotel chains.. sometimes it is exceptional and at times it is way below expectations..for this hotel, most things in the …
The hotel was good but not up to standards .. I have had such experiences with Novotel. It is a hit an miss in their hotel chains.. sometimes it is exceptional and at times it is way below expectations..for this hotel, most things in the shower and bath were not functioning properly or broken .. I was offer to change my room but I didn't. I would recommend the hotel to have a better maintanance up keep of the hotel..
The staff are friendly and nice.
I would recommend the breakfast.. And I would suggest an egg Tajin with cheese and tomato .. it is phenomenal.
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Kit Brennan3 years ago on Google
2/5
Quite simply, this is not what you expect when you stay at a Novotel. Apathetic service, rooms overdue renovation, breakfast cold.
--- …
Quite simply, this is not what you expect when you stay at a Novotel. Apathetic service, rooms overdue renovation, breakfast cold.
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The service was completely apathetic. The staff did not say hello when we approached the front desk to check-in. No smiles. No "have a nice stay". When asking if I could get change for 100 into 20s (in order to leave a tip), I was told by both reception and the bar staff that there was no change, despite the fact that I had just watched someone pay their city tax with cash and you could pay in cash at the bar.
The room was covered in scuff marks, and had a plug socket hanging out the wall.
The hot breakfast was cold. Completely stone cold. So cold you had to question when it was made.
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Kit Brennan3 years ago on Google
2/5
Quite simply, this is not what you expect when you stay at a Novotel. Apathetic service, rooms overdue renovation, breakfast cold.
--- …
Quite simply, this is not what you expect when you stay at a Novotel. Apathetic service, rooms overdue renovation, breakfast cold.
---
The service was completely apathetic. The staff did not say hello when we approached the front desk to check-in. No smiles. No "have a nice stay". When asking if I could get change for 100 into 20s (in order to leave a tip), I was told by both reception and the bar staff that there was no change, despite the fact that I had just watched someone pay their city tax with cash and you could pay in cash at the bar.
The room was covered in scuff marks, and had a plug socket hanging out the wall.
The hot breakfast was cold. Completely stone cold. So cold you had to question when it was made.
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ZhiHao Teoh4 years ago on Google
5/5
my experience here was fantastic. I was given everything I asked for efficiently, professionally and completely. …
my experience here was fantastic. I was given everything I asked for efficiently, professionally and completely.
a few downsides in terms of counter service in the day (understandable in view of high customer volume) and lack of extra amenities such as HDMI cables and bathroom slippers, but overall I would recommend 10/10
Plus points:
- hot water in the pool showers
- very close to Medina (15 min walk)
- safe and posh surroundings
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Kathryn Thorpe6 years ago on Google
4/5
Generally excellent - courteous efficient staff. Bar / restaurant quality good. Nice pool area. Good convenient location. Good room size / amenities. …
Generally excellent - courteous efficient staff. Bar / restaurant quality good. Nice pool area. Good convenient location. Good room size / amenities.
Room did look a little in need of refurbishment and the air conditioning was noisy and not very effective.
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Jonny Clarke6 years ago on Google
5/5
We didn't actually stay at the Novotel (we were at the Riad Melhoun in the Medina) but we ate here and used their swimming pool on a couple of occasions. …
We didn't actually stay at the Novotel (we were at the Riad Melhoun in the Medina) but we ate here and used their swimming pool on a couple of occasions.
The staff are brilliant, the food was AMAZING (have the cheeseburger, I couldn't order anything else after I had it the first time) and with free use of their pool, we can't thank them enough! They have food and drinks served to your sunbed at the pool too.
Thank you SO much for having us!
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Moes B3 months ago on Google
1/5
Bad hotel…. Hotel is not clean
Rooms1.0
Service1.0
Location1.0
Response from the owner3 months ago

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Nicolas GIRARD3 years ago on Google
5/5
Great hotel. Nice atmosphere in the reception and the restaurant. The pool is fine but a bit small. Service is great and people working there are kind.
Rooms are large and clean.
Maya Bencochea4 years ago on Google
3/5
This hotel is awful -- the rooms are dusty, the Air conditioning doesn't work (not in July, not in December) -- and the reception staff is not very helpful. In fact the receptionists were unresponsive/ incompetent when we said the bathtub …
This hotel is awful -- the rooms are dusty, the Air conditioning doesn't work (not in July, not in December) -- and the reception staff is not very helpful. In fact the receptionists were unresponsive/ incompetent when we said the bathtub had hair in it - and dust everywhere in the room. Stay away from Novotel -- try Essaada or Hotel Andalus. This is 2 or 3 star hotel
Cet hôtel est horrible - les chambres sont poussiéreuses, la climatisation ne marchait pas (pas en juillet, pas en décembre) - et le personnel de la réception n'est pas très serviable. En fait, les réceptionnistes ne répondaient pas / incompétent quand nous avons dit qu'il y avait des cheveux dans la baignoire - et de la poussière partout dans la chambre. Eloignez vous du Novotel - essayez Essaada ou Hotel Andalus.
هذا الفندق مرعب - الغرف مغبرة، تكييف الهواء لا يعمل - وموظفي الاستقبال ليست مفيدة جدا. في الواقع كان موظفو الاستقبال لا يستجيبون / غير كفءين عندما قلنا أن حوض الاستحمام كان شعرا فيه - والغبار في كل مكان في الغرفة. تجنب نوفوتيل - جرب إسادا أو فندق أندالوس.
Este hotel es horrible, las habitaciones son polvorientas, el aire acondicionado no funciona (no en julio, no en diciembre), y el personal de recepción no es muy servicial. De hecho, los recepcionistas no respondieron / incompetencia cuando dijimos que la bañera tenía pelo y polvo en todas partes de la habitación. Aléjese de Novotel - pruebe Essaada o Hotel Andalus.
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Jonathan B3 years ago on Google
5/5
Very beautiful hotel with friendly staff and clean, spacious rooms. It's also close to shopping, restaurants, and tourist hotspots like the market.
Rihab FESTALI2 years ago on Google
5/5
Great location !
The staff were very approchable and helpful. The breakfast was good nd the Room was pleasant and clean nd bead so comfy.
All in one it was a great experience.
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the owner2 years ago

(Translated by Google) Madame Rihab,

Thank you for your comments following your stay at Novotel Marrakech Hivernage.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with all our team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service.

We look forward to welcoming you again, Madam, in expressing our best wishes.

(Original)

Madame Rihab ,

Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marrakech Hivernage.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs

Z A4 years ago on Google
1/5
Please skip this hotel if you can. They do not provide robes or slippers. The front desk service is horrible. I had to go to them everytime I came in to reactivate my key-card. Then the staff would point at each other as to who was supposed …
Please skip this hotel if you can. They do not provide robes or slippers. The front desk service is horrible. I had to go to them everytime I came in to reactivate my key-card. Then the staff would point at each other as to who was supposed to get up first. I asked them to make an appointment to go to a Hamam and they sent me to the worst, most disgusting place ever, filthy! I could not believe the place was endorsed by the hotel. The towels were wet and dirty.
The hotel's breaksfast was limited and the food was not of good quality.
Response from the owner4 years ago

Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage (ex Novotel Suites). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Amine TRABELSI

General Manager

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Joseph Keator2 years ago on Google
5/5
One reason and one reason only, her name is Hajer. She is the bar and restaurant manager at the hotel. Her and her staff went above and beyond the call of duty to make my stay welcoming and comfortable. I visited four cities in Morocco on …
One reason and one reason only, her name is Hajer. She is the bar and restaurant manager at the hotel. Her and her staff went above and beyond the call of duty to make my stay welcoming and comfortable. I visited four cities in Morocco on my trip and I have to say Marrakech will always be my favorite because of her. She deserves a promotion if any is available at this time! 20 stars to her and her staff for making my stay perfect! Shukran Hajer!!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner2 years ago

Dear Joseph,

Thank you for your comments following your stay at Novotel Marrakech Hivernage.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with all our team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service.

Looking forward to welcoming you again, please accept, Sir, that in expressing our feelings the

best

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S B3 years ago on Google
5/5
Great hotel, great location, cute rooms and amazing service 👌🏽
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Nabil kiddi3 years ago on Google
5/5
It was my first experience through this hotel, Novotel marakech service is just amazing, helpful stuff, beautiful atmosphere, and perfect rooms respond to all our needs. I will come back for sure. Special thanks To Mr Amine front office manager.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Rodney Griffith3 years ago on Google
1/5
I stayed at the Novotel Marrakesh -Morocco from 9 Jan to 15 Jan 2019. The hotel staff was very nice and friendly. Now comes the bad news. During my stay there I had kept my passport wallet in the secured hotel room safe. Inside the wallet …
I stayed at the Novotel Marrakesh -Morocco from 9 Jan to 15 Jan 2019. The hotel staff was very nice and friendly. Now comes the bad news. During my stay there I had kept my passport wallet in the secured hotel room safe. Inside the wallet I had U.S. $1,600 in $100 currency notes. I never had to use the money. So it was untouched by me during the stay. After I had return from my trip to Morocco I took the money out of the wallet and was very surprised to find 1 - $100 note on top and 15 - $1.00 notes below. This was not an ATM scam, I obtained the cash prior to my trip from 3 different ATMs and it was counted several times before my trip. I had my local friend report the theft to the hotel management. Management did not seem to be very concerned and were not very helpful. They just stated that I must be mistaken and that their staff could not be responsible for the theft. I’m just reporting this incident to advise future guest to be more careful. I have no only to truly blame but myself.
Response from the owner3 years ago

Dear RODNEY GRIFFITH,

Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Amine TRABELSI

General Manager

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Yusuf Sarıkaya5 months ago on Google
5/5
Thank you to Mr.Mehdi and Mr.Driwich for the good service..
Trip typeBusiness
Response from the owner5 months ago

Dear Yusuf Sarıkaya,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

George Palmer3 years ago on Google
3/5
Clean room. Old furnishings in room 304. A/C did not work. Maintenance came and looked at the A/C and said it was okay, but it never worked. A/C fan ran but no cooling. Had to open window at night for cooling. Breakfast good. Clean bedding. Good location near market. Supermarket about 1/2 mile.
Emilia Rynkowska3 years ago on Google
1/5
Don't book this hotel. I honestly don't understand why Novotel manages such an awful place. For starters, the building is old, very old. Walls are dirty, furniture hasn't been replaced for ages. Then, the lift is terrible, it's old and I …
Don't book this hotel. I honestly don't understand why Novotel manages such an awful place. For starters, the building is old, very old. Walls are dirty, furniture hasn't been replaced for ages. Then, the lift is terrible, it's old and I don't think it's maintained properly. Rooms smell of cleaning liquids. They probably use very strong liquids to kill insects. Yes, now the funny part comes. Cockroaches are everywhere. There are so many of them that they should probably pay for their accommodation. Every morning we found a few if them in the shower cabin.
I book Novotel quite often but won't do it again. Disappointing.
Trip typeCouple
Rooms1.0
Service1.0
Location3.0
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Ilyas Elasria year ago on Google
1/5
The waiting staff are unprofessional, dancing in the bar, taking selfies, always on their phone and rude! Management need to work on improving the quality of service.
Trip typeFriends
Service1.0
coolkiwi795 years ago on Google
4/5
The usual Novotel fare. Pretty good service, friendly staff. The music lets it down, had about 7 songs on repeat ALL afternoon! And what's more, some of them were chopped in half! Some good Buddha Bar music would go a long way as they have a nice pool.
Momolu John Dukulya year ago on Google
4/5
Nice hotel with friendly staffs. Spacious rooms and outdoor pool. Situated in the heart of Marrakech.
Rashid Vohra3 years ago on Google
3/5
Good Breakfast. One lady in the restaurant was very helpful and gave good service. Stayed 3 nights but Hotel service not good. I am a travel agent and will send customers to other hotels
Response from the owner3 years ago

Dear Mr Rashidd,

We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage.

It is always a pleasure to receive a feedback. I will share your comments with our team. I am sure that this feedback will serve all our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.

Sincerely

Amine TRABLSI

General Manager

Raz U Ahmed6 years ago on Google
1/5
Customer service was horrendous! My iPhone was stolen when I was out there by one of their associates. Everytime I went to the reception to complain or look into it they just waved me away and kept bouncing me around for 4 days!!! Not one …
Customer service was horrendous! My iPhone was stolen when I was out there by one of their associates. Everytime I went to the reception to complain or look into it they just waved me away and kept bouncing me around for 4 days!!! Not one person said we will investigate!! I knew who had my phone I just wanted that person's number, they kept telling me they don't have his number or talk to so and so, even though they were the ones who booked excursions for us through this guy...they kept making excuses saying it's too late now, I don't have his number, come back at 7am etc.
BUNCH OF F***ING THIEVES !!!
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Ash5 years ago on Google
1/5
Not the best of service.
Stayed here twice on two different occasions, booked six rooms at a time.
Location is brilliant but the service is poor.
The rooms always have issues with thing or another.
Misir Ali4 years ago on Google
4/5
I was in July 2017 with my family money has been stolen from my daughters hand bag complain to manager didn’t get proper response plus manager was rude ...part from that everything was ok nice clean room swimming pool even breakfast …
I was in July 2017 with my family money has been stolen from my daughters hand bag complain to manager didn’t get proper response plus manager was rude ...part from that everything was ok nice clean room swimming pool even breakfast garden.... good location ....my 3rd times ....bit noise at night time ...I would recommend to anyone ...but plz keep your valuable with you all the time...
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Maisa Marcovecchio de Oliveira2 years ago on Google
4/5
The hotel is good, but the fact that you have to pay for everything in advance (and you can't just do it all in the check out) is really inconvenient.
Kolla Hjarta2 years ago on Google
5/5
The room it self is VERY TIRED!
Medi in the reception is exceptional, very helpful and always smiling 🥳
The restaurant and brekfast quite nuce :)
So ALL the stars go to Medi 👏🏼
Ibrahim Hamid4 years ago on Google
5/5
First time to book a hotel ...called Novotel with no parking.....very poor services...the toilet is apart from the shower room..the sinks in a bathroom and toluet room are clogged and the entire hotel has one iron and is not working.... …
First time to book a hotel ...called Novotel with no parking.....very poor services...the toilet is apart from the shower room..the sinks in a bathroom and toluet room are clogged and the entire hotel has one iron and is not working....
Although the hotel's location is good but it's really a fake ....no match between the pics on the website and the real things when you walk in.....
Response from the owner4 years ago

Dear IBRAHIM HAMID,

We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage.

It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.

Sincerely,

Amine TRABELSI

General Manager

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Valerie Diedrich5 years ago on Google
4/5
Good location, the rooms are clean and comfortable but we couldn't get the temperature regulated and slept with the balcony door open. The breakfast was very good.
Jit Sang3 years ago on Google
5/5
Nice hotel, good friendly staff, excellent location, tasty breakfast with lots of choice, good WiFi speed, nice clean rooms, reasonably priced too.
Response from the owner3 years ago

Dear JIT SONG,

We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Amine TRABLSI

General Manager

RC Monde3 years ago on Google
2/5
Why Novotel accept this level is not understandable. Poor un maintained rooms. Breakfast was good and the staff. This is more like an Ibis amenities
Anaïs Incorvaia3 years ago on Google
5/5
FANTASTIC ! It's been twice that I stayed in this hotel, and I'm still very happy about the service, the pool, the restaurant and the bedroom. I highly recommend this place for a wonderful stay in Marrakech
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner3 years ago

(Translated by Google) Hello Mrs. Anais,

We thank you for your comments following your stay at Novotel Marrakech Hivernage.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service.

Looking forward to welcoming you again, please believe, Madam, in expressing our best feelings

Amine TRABELSI

General manager

(Original)

Bonjour M me Anais,

Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marrakech Hivernage.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs

Amine TRABELSI

Directeur General

Anis Boussoualim2 years ago on Google
3/5
Nice place , the staff is very hospitable but the hotel must be renovated , it’s kind of old as a decor.
Manuel Clements2 years ago on Google
4/5
Slightly under my expectations when it comes to maintenance and not so terribly well tended to, but the fantastic location and the extremely friendly staff definitely saved the day. My place to go in Marrakech.
jenifer brown2 years ago on Google
5/5
Nice location. Listening to the birds in the garden were a highlight.
ali naq2 months ago on Google
3/5
not wowwww just normal
Trip typeVacation · Friends
Rooms2.0
Service3.0
Location4.0
Response from the ownera month ago

Dear naq,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

amin Muhammad2 years ago on Google
1/5
today is my first day in the hotel which I m not happy with because the breakfast is terrible and the certain thing you need to pay to have it which is part of the breakfast as well as no water in the swimming pool plus no weigths inside …
today is my first day in the hotel which I m not happy with because the breakfast is terrible and the certain thing you need to pay to have it which is part of the breakfast as well as no water in the swimming pool plus no weigths inside the gym just a 3 runing machine and nothing else very disappointed and I still have 4 days in the same hotel so good luck to me 😒😢😭and I m still in this hotel so if the manager or someone from the hotel wants to contact me then my room number is 103 and I just want to the reception and they don't exchange the £ but they happy to exchange the € what a joke 😃thanks
Trip typeCouple
Rooms3.0
Service1.0
Location3.0
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So A4 years ago on Google
4/5
Novotel is nice and clean. Good location in the best neighborhood of marrakech (Hivernage)! With all the trendy hotspots of marrakech within walking distance!
Vilhjálmur Þór Davíðsson2 years ago on Google
5/5
The hotel was ok but Medi in the reception was such a nice guy, truly made the visit great!
Response from the owner2 years ago

DEAR VILHJALMUR ,

Thank you for your comments following your stay at Novotel Marrakech Hivernage.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with all our team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service.

We look forward to welcoming you again in expressing our best wishes.

T
Trip.com Member5 years ago on Trip.com
3.5/5
All is ok but even we had a prepay at ctrip, continiously they said cannot checking the payment till we leave.. it little scare of their action ... Ctrip should booking status with hotel before we arrived hotel.
Robert Mcguire3 years ago on Google
5/5
Great hotel with super food. Stayed here with a Globus tour which has also been enjoyable.
Lorre Gordon3 years ago on Google
3/5
Standard food, standard room. Staff were pleasant. Same price could of stayed somewhere better
Rim Elmana year ago on Google
1/5
Terrible service..inadequate staff...appalling breakfast..room service finishes at 11pm..no parking spots...
Trip typeFriends
Rooms1.0
Service1.0
Location3.0
mfpix4 months ago on Google
4/5
Nice pool area
Chaimaà Benslimane2 years ago on Google
5/5
One of the best places in Marrakech, the breakfast is so delicious and the dinner at bazaar lounge with the wonderful band is just amazing 🥂
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Sheyma Chakir2 years ago on Google
5/5
Amazing!!!! The breakfast was soo tasty, the service is excellent. Honestly its the best place in Marrakech …
Amazing!!!! The breakfast was soo tasty, the service is excellent. Honestly its the best place in Marrakech
Thank u
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Jonas Oberhack2 years ago on Google
5/5
Great place to stay with an extraordinary service and a fantastic atmosphere! Will for sure go there again when staying in Marrakech!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
R M3 years ago on Google
5/5
Nice place, good vibes and music. Perfect for chilling in the afternoon. They have tapas menu.
Gloria Sandoval3 years ago on Google
5/5
Great location, hotel is nice and clean. Service and breakfast were super!
Kenza Abdelmoumen6 years ago on Google
5/5
Un tres bon hotel . Et le service was soooooo great , and the restaurant was TOP. Good job
Med Mouhaddab3 years ago on Google
5/5
We had a really good stay at the Novotel. The room was clean and the breakfast was good
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
William Obenour3 years ago on Google
5/5
Good amenities with all modern commercial conveniences. Breakfast buffet was good for our tour group
Gavin Grewal4 years ago on Google
4/5
Very Novotel! Good brand and hotel rooms are the same. You could be anywhere in the world. Very pleasant stay and a good breakfast.
Response from the owner4 years ago

Dear Mr Gavin,

We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Amine TRABELSI

General Manager

Abdulaziz Turki (Aziz)a year ago on Google
4/5
Was beautiful staying but king of old entrance of the building and facilities
Faheem Ismail5 years ago on Google
3/5
Decent clean rooms. Excellent WiFi. Fibre obtic.
Breakfast could be better
Alexandru Mugurel Cicu3 years ago on Google
5/5
great hotel to stay in for 1,2 days or 1 week. as we stay here for 7 days and we love it!is absolutely great located and close to medina bazaar with only 20 min walk, 35 min walk to Majorelle Gardens, YSL museum, Bahia palace, and you name …
great hotel to stay in for 1,2 days or 1 week. as we stay here for 7 days and we love it!is absolutely great located and close to medina bazaar with only 20 min walk, 35 min walk to Majorelle Gardens, YSL museum, Bahia palace, and you name it. the rooms are big with great air con so you stay cool inside while outside is hot. the hotel staff are excellent and ready to help help you with everything you need and always friendly. if you book your room have your breakfast included as is great and very rich breakfast buffet type with great local food. you have an outdoor pool area that is enough for your moments if relaxation and as well the hotel has a barbershop inside by the reception, great restaurants bar. one advice, if you can bear the heat dont take taxi as everything you want to visit is at a maximum 40 min walk and as well from the airport to the hotel they ask you for 200/250 dirhams but dont oa more that 30/40 as this should be the maximum pay for your trip from the airport to Novotel/Sofitel hotels in Marrakesh. happy stay!
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lizzie harrington3 years ago on Google
3/5
They should have more flexible pool hours and the pool hours should be posted on the door to the pool.
Ismail Diyani2 years ago on Google
5/5
A good hotel with a great service, deserve a 5 stars
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Butheyab بوذياب4 years ago on Google
5/5
Quite place and cozy
Sarah Muyuni3 years ago on Google
3/5
It's a typical resirt/ conference venue. Good food and helpful staff.
Q
Qiujun2 years ago on ZenHotels.com
9.5/10
Stuff are very friendly and the breakfast are really delicious.
Visited in December 2019
Q
Qiujun2 years ago on ZenHotels.com
9.5/10
Stuff are very friendly and the breakfast are really delicious.
Visited in December 2019
Han van den Heuvel3 years ago on Google
5/5
Nice hotel for your stay in Marrakech. Good good and swimming pool
Response from the owner4 years ago

Dear Mr Han,

We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Amine TRABELSI

General Manager

mouad sagh2 years ago on Google
5/5
Clever price/quality repport n awsome location, good job to the staff as well
Trip typeBusiness
Rooms5.0
Service4.0
Location5.0
The Z4 years ago on Google
1/5
The bathroom is worse than a aeroplane bathroom and the rooms smell,the service is horrible had to fix my card 3 times just to open the room
Response from the owner4 years ago

Dear Sir,

Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage (ex Novotel Suites). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Amine TRABELSI

General Manager

Andrea Barone6 years ago on Google
4/5
Nice hotel. Clean comfortable and in the best area of Marrakech
martina lattanzi4 years ago on Google
3/5
Good location close to the airport.
The room are cleaned.
AL Morjane Family3 years ago on Google
4/5
It nice clean at downtown and at the middle of all interesting places
Mr Glasses English3 years ago on Google
5/5
Well reputed hotel with a view of the city from top
Julie Bigstonee3 weeks ago on Google
4/5
Friendly staff
Trip typeVacation · Solo
Rooms4.0
Service4.0
Location4.0
Response from the ownera week ago

Dear Julie,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

ÖZLEM DERİN4 years ago on Google
1/5
The staff dosent listen you and you have to call many times when tou want something. Bad service
Otmane Sabir3 years ago on Google
4/5
Cozy place, great vibe but kind of slow service
Jayesh Thawrani2 years ago on Google
5/5
Great location with a wonderful location to all of the main sites in Marrakech
oMillion Chances2 years ago on Google
4/5
It's nice close to everything and nice service
Mehdi8 years ago on Google
5/5
Very Clean
Great service
Great location
Family oriented
Usha Das4 years ago on Google
4/5
Art deco , peaceful right at the center connecting to medina and all the shopping
Oluwayomi Adebule3 years ago on Google
4/5
Nice facilities. Enjoyed my stat
Shain MaTe4 years ago on Google
4/5
A classic novotel hotel in the Heart of Marrakesch close to Casino and extrablatt
Malek Azzam3 years ago on Google
5/5
Amazing place to have lunch while working
Kim Williams3 years ago on Google
5/5
Good value pool pass (250dh)
Oussama Belghazi2 years ago on Google
5/5
Very good price and service
Jag Shastry3 years ago on Google
3/5
A bit disappointed...it can cleaner and service is not up to par
Luke Balzan4 years ago on Google
3/5
Okay place, great location, reasonable facilities
Response from the owner4 years ago

Dear Mr Luke,

We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage.

It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.

Sincerely,

Amine TRABELSI

Michael Miller4 years ago on Google
5/5
For this price i dont think there is a better hotel in Marrakech
WALID SAEED2 years ago on Google
5/5
Great hotel and nice location
adnane snoussi3 years ago on Google
5/5
Luxury hotel good food and restourante
stephanie sagoe2 years ago on Google
5/5
The hotel is simply divine
Response from the owner2 years ago

Mrs STEPHANIE ,

Thank you for your comments following your stay at Novotel Marrakech Hivernage.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with all our team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service.

We look forward to welcoming you again, Madam, in expressing our best wishes.

Redha Alhasabi4 years ago on Google
4/5
great as Novotel Brand Hotels in Marrakech
Mohammed Amal Lahlou7 months ago on Google
4/5
Response from the owner7 months ago

Dear Mohammed Amal Lahlou,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Cyriac Edappully5 years ago on Google
5/5
Place was nice. Good location.
Fran3 years ago on Google
4/5
the beautiful place to celebrate new year
Response from the owner3 years ago

Dear Mr FRAN PENA,

We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely

Amine TRABLSI

General Manager

Figment4 years ago on Google
4/5
Premier hotel but extraordinary
Response from the owner4 years ago

Dear Mr KEATH,

We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Amine TRABELSI

General Manager

Anas Melouane3 years ago on Google
3/5
CHADER El Hassan3 years ago on Google
5/5
Nice stay
Mohan Uttamchandani2 years ago on Google
4/5
Very well situated
Response from the owner2 years ago

Mr MOHAN

Thank you for your comments following your stay at Novotel Marrakech Hivernage.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with all our team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service.

We look forward to welcoming you again, in expressing our best wishes.

Abderazak Essarhani3 years ago on Google
5/5
Very nice hotel
Michael Escobar4 years ago on Google
5/5
Best hotel in Marrakech
Jackson Ho2 years ago on Google
5/5
the truth2 years ago on Google
4/5
Response from the owner2 years ago

Mr Habouch ,

Thank you for your comments following your stay at Novotel Marrakech Hivernage.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with all our team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service.

We look forward to welcoming you again in expressing our best wishes.

Peggy Butron4 years ago on Google
3/5
Not confortable rooms
Response from the owner4 years ago

Dear PEEGY BUTRON,

We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage.

It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.

Sincerely,

Amine TRABELSI

General Manager

Fernando Lopes Amazonas paixão10 years ago on Google
5/5
very good
Adetunji Akanji5 years ago on Google
5/5
It's a complete hotel
Noùrè DdîNèa year ago on Google
5/5
Beautiful
Ahmed.A3 years ago on Google
5/5
My rate is only for the location
Nasser Alrubaishi3 years ago on Google
1/5
Not good choice
Omar Malik2 years ago on Google
3/5
Not a fan of the country
Lizzie N.A.5 years ago on Google
3/5
Lovely pool
abdessadek hatta2 years ago on Google
5/5
Mohammad Alqadhi2 years ago on Google
5/5
Excellent
abdlkrime moussaoui3 years ago on Google
5/5
Wonderful staff
Imad Bouamama3 years ago on Google
5/5
Top
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
el mahdi ziyar3 years ago on Google
5/5
Top
Service5.0
T
Trip.com Member3 years ago on Trip.com
4/5
Good value
Jmia Aitelhissen3 years ago on Google
5/5
Top
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Jihad Boussaire3 years ago on Google
5/5
Top
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
AHMED ALNUAIMI5 years ago on Google
3/5
Value of money and quite
Giampiero Raganelli3 years ago on Google
4/5
Response from the owner3 years ago

Dear Mr RAGANELLI,

We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely

Amine TRABLSI

General Manager

Ben Demrane3 years ago on Google
4/5
Gilles Wirth5 years ago on Google
4/5
Very good.
Faouzi Zine4 years ago on Google
5/5
Response from the owner4 years ago

Dear Mr FAOUZI,

Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage (ex Novotel Suites). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Amine TRABELSI

General Manager

Siham Moulahi3 years ago on Google
5/5
Good hotel
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Youness Kettani2 years ago on Google
5/5
Verry nice
Jonathan Leroy3 years ago on Google
3/5
Ahmad Muhammad5 years ago on Google
5/5
Amazing hotel
Charles M11 years ago on Google
5/5
Excellent
MABEL Stone5 years ago on Google
5/5
SMed ZAHAR4 years ago on Google
3/5
Good Hotel
Response from the owner4 years ago

Dear Mr ZAHAR,

We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage.

It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.

Sincerely,

Amine TRABELSI

General Manager

Divyesh Chotai9 years ago on Google
5/5
Excellent!
P
Pietro4 weeks ago on all.accor.com
3.5/5
(Translated by Google) Kindness and availability of the Lady at the reception. Large, bright room. Unfortunately there was no courtesy kit in the bathroom. …
Visited in October
Read more on all.accor.com
Louana5 months ago on Google
5/5
(Translated by Google) We had a wonderful family stay in your hotel. The rooms are spacious and always clean, many thanks to the housekeepers. Thank you to the entire hotel team. Special attention to the gentleman who takes care of the …
(Translated by Google) We had a wonderful family stay in your hotel. The rooms are spacious and always clean, many thanks to the housekeepers. Thank you to the entire hotel team. Special attention to the gentleman who takes care of the hookahs at the pool, always smiling, welcoming and caring. We will be back very soon.
(Original)
Nous avons passé un magnifique séjour en famille dans votre hôtel. Les chambres sont spacieuses et toujours propres, merci beaucoup aux femmes de ménages. Merci à toute l’équipe de l’hôtel. Une attention particulière au monsieur qui s’occupe des chichas à la piscine toujours souriant, accueillant et bienveillant. Nous reviendrons très vite.
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the owner5 months ago

(Translated by Google) Mrs Langot,

Thank you for your review of our hotel.

We are delighted that you enjoyed your stay and hope to welcome you again very soon.

Please accept, Sir, our best regards.

(Original)

Madame Langot,

Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.

Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

Veuillez agréer, Madame, nos salutations distinguées.

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Marco Di Nardo6 days ago on Google
4/5
(Translated by Google) I really loved my stay at Novotel, the location was perfect and the structure very clean. The breakfast served was excellent with lots of choice (savory and sweet) and plentiful. …
(Translated by Google) I really loved my stay at Novotel, the location was perfect and the structure very clean. The breakfast served was excellent with lots of choice (savory and sweet) and plentiful.
Too bad for the general conditions of the pool area, the tables and deckchairs were not too clean.
The staff was professional and kind, sure I will be happy to spend nights at Novotel again.
(Original)
J’ai bien adoré le séjour chez Novotel , la position était parfaite et la structure très propre. La petite déjeuner servi était excellent avec beaucoup de choix (salé et sucré) et abondant.
Dommage pour les conditions générales de l’espace piscine, les table et les transats étaient pas trop propres.
Le staff a été professionnel et gentil, sûr je repasserai avec plaisir des nuits chez Novotel.
Trip typeVacation
Rooms4.0
Service4.0
Location4.0
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jade tansorier3 months ago on Google
1/5
(Translated by Google) A disastrous stay. A pitiful room, let's not even talk about the mattress unless you like to sleep on the floor rather than in a bed!!
The cleanliness ? A disaster, hair and hair of all kinds in the bedding, in the …
(Translated by Google) A disastrous stay. A pitiful room, let's not even talk about the mattress unless you like to sleep on the floor rather than in a bed!!
The cleanliness ? A disaster, hair and hair of all kinds in the bedding, in the sanitary facilities in short everywhere in the room.
The pool with dirty water, you can't see at the bottom.
Not to mention the fact that if you ask for something at the reception: you will never get it.
4th stay in MARRAKECH and we have never been so disappointed.
Hotel to flee !!!!!!!!!!!!
(Original)
Un séjour désastreux. Une chambre dans un état pitoyable, ne parlons même pas du matelas sauf si vous aimez dormir au sol plutôt que dans un lit !!
La propreté ? Une catastrophe, des cheveux et poils en tout genre dans la literie, dans les sanitaires en bref partout dans la chambre.
La piscine avec une eau sale, on y voit pas au fond.
Sans parler du fait que si vous demandez quelque chose à la réception: vous ne l’aurez jamais.
4e séjour à MARRAKECH et nous n’avons jamais été aussi déçu.
Hôtel à fuir !!!!!!!!!!!!!!
Trip typeVacation · Family
Rooms1.0
Service1.0
Location4.0
Response from the owner3 months ago

(Translated by Google) Dear,

Thank you for taking the time to share your opinion. Even if we would have preferred your experience to be more pleasant, your feedback and impressions are very important to us, because they help us to improve our services on a daily basis. The satisfaction of our customers is our priority, but apparently we did not succeed this time. If you give us the opportunity to regain your trust, we will be happy to offer you the best that our customers look forward to every day.

Please accept, Madam, Sir, our best regards.

(Original)

Madame, Monsieur,

Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.

Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

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Db
Db3 months ago on all.accor.com
2.5/5
(Translated by Google) Hotel tries to appear modern, in the public areas this also succeeds. However, the rooms are in need of renovation. The breakfast is ok, even if something is always missing (plates, cutlery, food). …
Visited in July
Read more on all.accor.com
L.
L.2 weeks ago on all.accor.com
5/5
(Translated by Google) Super friendly team with a special mention to the reception team, our 2 Aicha go out of their way to make your stay as pleasant as possible. …
Visited in October
Read more on all.accor.com
İbrahim Dagdevir3 weeks ago on Google
3/5
(Translated by Google) The hotel is in a very good location. The rooms are dirty, black stains up to the curtains, the WC is separate from the bathroom and there are no slippers in the very narrow rooms, the carpets are very dirty. The food …
(Translated by Google) The hotel is in a very good location. The rooms are dirty, black stains up to the curtains, the WC is separate from the bathroom and there are no slippers in the very narrow rooms, the carpets are very dirty. The food is not bad. Staff is friendly and courteous
(Original)
Otel konum olarak çok iyi bir noktada. Odaları pis perdelere kadar kirli siyah lekeler felan WC si banyodan ayrı ve çok dar odalarda terlik yok halılar çok pis.Yemekler fena değil. Personel güler yüzlü ve kibar
Rooms2.0
Service4.0
Location5.0
Response from the ownera week ago

(Translated by Google) Dear Dagdevir,

Thank you for taking the time to comment on our hotel! We will be happy to host you again in our hotel as soon as possible.

Regards,

(Original)

Değerli Dagdevir,

Zamanınızı ayırıp otelimizle ilgili yorum yaptığınız için teşekkür ederiz! En kısa zamanda sizi otelimizde tekrar misafir etmekten mutluluk duyarız.

Saygılarımızla,

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Virginia Adriana Fraga3 months ago on Google
3/5
(Translated by Google) The rooms are spacious, the closet could not be opened. The friendliness of the staff are undoubtedly the best of all excellent. Normal breakfast, coffee or tea, breads, butter, jam, cheese, honey, olives and egg. The …
(Translated by Google) The rooms are spacious, the closet could not be opened. The friendliness of the staff are undoubtedly the best of all excellent. Normal breakfast, coffee or tea, breads, butter, jam, cheese, honey, olives and egg. The bad is the diganci from the center 10 blocks away but with steep ups and downs and stairs everywhere.
Dont have a elevator
(Original)
Las habitaciones son amplias, no se podía abrir el placar. La amabilidad del personal son duda lo mejor de todo excelente. El desayuno normal, café o té panes, manteca mermelada queso miel, aceitunas y huevo. Lo malo la dIganci del centro 10 cuadras pero con subidas y bajadas empinadas y escaleras por doquier.
No tiene ascensor
Rooms3.0
Service5.0
Location1.0
Response from the owner3 months ago

(Translated by Google) Dear guest,

Thank you very much for taking the time to share your opinion with us. We would have liked you to have a better experience in our hotel and that is why we have taken note to improve the points that were not to your liking.

Every day we strive to offer an exceptional experience to our customers and it is clear that this time we could not achieve our goal. We would appreciate it if you would give us another chance and you can be sure that we will try to do everything possible so that you have an excellent experience in our hotel, which many guests have already had the opportunity to enjoy.

Sincerely,

(Original)

Estimado Huésped,

Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado.

Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huéspedes ya han tenido la ocasión de disfrutar.

Atentamente,

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Adeline Bena week ago on Google
4/5
(Translated by Google) Well located hotel. Spacious and very clean rooms (separate toilet, shower AND bath). Breakfast is hearty. Helpful staff.
Points to improve: the swimming pool is frozen (why?), it lacks a little …
(Translated by Google) Well located hotel. Spacious and very clean rooms (separate toilet, shower AND bath). Breakfast is hearty. Helpful staff.
Points to improve: the swimming pool is frozen (why?), it lacks a little Moroccan touch to the decoration of the rooms, it's a bit sanitized as decoration.
The breakfast music (music that should be "mood") is much too loud (cheesy jazz). It hurts your ears. As for the swimming pool, there could be a little music because it's a bit sad.
(Original)
Hôtel bien situé. Chambres spacieuses et très propres(wc séparés, douche ET baignoire). Le petit déjeuner est copieux. Personnel serviable.
Les points à améliorer : la piscine est glacée (pourquoi?), il manque une petite touche marocaine à la décoration des chambres, c'est un peu aseptisé comme déco.
La musique du petit déjeuné (musique qui devrait être "d'ambiance") est beaucoup trop forte (jazz ringard). Ca casse les oreilles. Quant à la piscine, il pourrait y avoir un peu de musique car c'est un peu tristounet.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Maha Taresh2 months ago on Google
5/5
(Translated by Google) Excellent service.. Clean rooms.. Excellent and welcoming staff.. The air conditioning is working.. The pool is clean.. The food is sweet and they have a buffet with many types of dishes.. The juices are frankly …
(Translated by Google) Excellent service.. Clean rooms.. Excellent and welcoming staff.. The air conditioning is working.. The pool is clean.. The food is sweet and they have a buffet with many types of dishes.. The juices are frankly crazy..
(Original)
خدمه ممتازه.. غرف نظيفه.. طاقم عمل مميز ورحب دائماً.. التكييف شغال.. المسبح نظيف.. الأكل حلو وعندهم البوفيه فيه أنواع أطباق كثيره.. العصائر تجنن صراحه..
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

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GARCIA Jérémiea day ago on Google
3/5
(Translated by Google) Good location, very comfortable room size, but aging establishment and average services, but correct price then... …
(Translated by Google) Good location, very comfortable room size, but aging establishment and average services, but correct price then...
(Original)
Bon emplacement, taille de la chambre très confortable, mais établissement vieillissant et prestations moyennes, mais prix correct alors...
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Ay Ela month ago on Google
5/5
(Translated by Google) Great stay at Novotel Hivernage Marrakech. Clean room, pleasant swimming pool, good breakfast, very good value for money. And the perfect service! Thanks to Aicha and Imane for the welcome!!! …
(Translated by Google) Great stay at Novotel Hivernage Marrakech. Clean room, pleasant swimming pool, good breakfast, very good value for money. And the perfect service! Thanks to Aicha and Imane for the welcome!!!
(Original)
Super séjour au Novotel hivernage Marrakech . Chambre propre , piscine agréable , bon petit dej , très bon rapport qualité/ prix . Et le service parfait ! Merci à Aicha et Imane de l’accueil !!!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

(Translated by Google) Dear,

Thank you for your review of our hotel.

We are delighted that you enjoyed your stay and hope to welcome you again very soon.

Please accept, Madam, Sir, our best regards.

(Original)

Madame, Monsieur,

Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.

Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

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S
Sonia3 weeks ago on all.accor.com
0.5/5
(Translated by Google) My stay was prepaid online with my husband's bank card. For some reason I don't know. …
Visited in October
Read more on all.accor.com
Mostafa Sefraouia month ago on Google
5/5
(Translated by Google) Very good hotel excellent hospitality restaration at the height the spacious rooms thank you very much Novotel Marrakech I highly recommend this hotel …
(Translated by Google) Very good hotel excellent hospitality restaration at the height the spacious rooms thank you very much Novotel Marrakech I highly recommend this hotel
(Original)
Très bon hôtel excellant accueil restaration a la hauteur les chambres spacieuses merci beaucoup Novotel Marrakech je conseille vivement cet hôtel
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

(Translated by Google) Mr Sefraoui,

Thank you for your review of our hotel.

We are delighted that you enjoyed your stay and hope to welcome you again very soon.

Please accept, Sir, our best regards.

(Original)

Monsieur Sefraoui,

Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.

Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

Veuillez agréer, Monsieur, nos salutations distinguées.

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Read less
Philippe Giraud4 months ago on Google
1/5
(Translated by Google) A hotel not even worth 3 stars. Non-existent air conditioning. 20 minutes to be served at the restaurant. 30 minutes for 2 scoops of vanilla or pistachio ice cream only in a country where it's 35 degrees right now!! …
(Translated by Google) A hotel not even worth 3 stars. Non-existent air conditioning. 20 minutes to be served at the restaurant. 30 minutes for 2 scoops of vanilla or pistachio ice cream only in a country where it's 35 degrees right now!! Employees who sleep standing almost outnumber customers. Old hotel. A letter goes to the general management of the Accor group
(Original)
Un hôtel qui ne vaut même pas 3 étoiles. Climatisation inexistante. 20 minutes pour être servi au restaurant. 30 minutes pour 2 boules de glaces vanille ou pistache uniquement dans un pays où il fait 35 degrés en ce moment !! Des employés qui dorment débout au nombre presque plus important que de clients. Hôtel viellot. Un courrier part à la direction générale du groupe Accor
Trip typeBusiness
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Farid ICHOU5 months ago on Google
1/5
(Translated by Google) Lack of serious consideration and customer requests: very limited or even forgotten services, rooms not allocated on time, arrogance of certain staff, very poor breakfast, unremarkable rooms, design to be reviewed. …
(Translated by Google) Lack of serious consideration and customer requests: very limited or even forgotten services, rooms not allocated on time, arrogance of certain staff, very poor breakfast, unremarkable rooms, design to be reviewed.
We are very far from a 4 star Novotel
(Original)
Manque de sérieux dans les prises en compte et demandes du client : prestations très limites voire oubliées, chambres non attribuées dans les temps, arrogance de certain personnel, petit déjeuner très médiocre, chambres quelconques, design à revoir.
Nous sommes très loin d’un Novotel 4 étoiles
Trip typeVacation
Rooms1.0
Service1.0
Location2.0
Response from the owner5 months ago

(Translated by Google) Mr ICHOU,

Thank you for taking the time to share your review. Although we would have liked your experience to have been more pleasant, your feedback and impressions are very important to us, as they help us to improve our services on a daily basis. The satisfaction of our customers is our priority, but apparently we did not succeed this time. If you give us the opportunity to regain your trust, we will be happy to offer you the best that our customers delight in every day.

Please accept, Sir, our best regards.

(Original)

Monsieur ICHOU,

Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.

Veuillez agréer, Monsieur, nos salutations distinguées.

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nadia allali4 months ago on Google
1/5
(Translated by Google) A stay with an air conditioning that does not come out cold and makes noise, it is impossible to sleep. Shower very low water flow. Bed not comfortable. An iron for the whole hotel. And when we go to claim at the …
(Translated by Google) A stay with an air conditioning that does not come out cold and makes noise, it is impossible to sleep. Shower very low water flow. Bed not comfortable. An iron for the whole hotel. And when we go to claim at the reception we are taken aback and no solution is found. It is far from a 4 star. Never again
(Original)
Un sejour avec une clim qui ne sort pas de froid et qui fait du bruit pas possible de dormir. Douche debit d eau tres faible. Literie pas confortable. Un fer a repasser pour tout l hotel. Et lorsque lon va pour reclamer a la reception on nous prend de haut et pas de solution trouver . C est loin d un 4 etoiles.Plus jamais
Trip typeCouple
Rooms1.0
Service1.0
Location4.0
Response from the owner4 months ago

(Translated by Google) Ms Allali,

Thank you for your review of our hotel.

We are delighted that you enjoyed your stay and hope to welcome you again very soon.

Please accept, Sir, our best regards.

(Original)

Madame Allali,

Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.

Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

Veuillez agréer, Madame, nos salutations distinguées.

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kaoutar sefrioui2 months ago on Google
5/5
(Translated by Google) We had an excellent stay, the staff caring with great professionalism and friendliness.
Highly recommend very reasonable value for money. A big congratulations to all …
(Translated by Google) We had an excellent stay, the staff caring with great professionalism and friendliness.
Highly recommend very reasonable value for money. A big congratulations to all the staff and a big thank you to Mr Rachid EL ALAMI.
(Original)
Nous avons passé un excellent séjour, le personnel au petit soin doté d'un grand professionnalisme et amabilité.
Je le recommande vivement rapport qualité prix très raisonnable. Un grand bravo à tout le staff et un grand meci à Mr Rachid EL ALAMI.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Mrs sefrioui,

Thank you for your review of our hotel.

We are delighted that you enjoyed your stay and hope to welcome you again very soon.

Please accept, Sir, our best regards.

(Original)

Madame sefrioui,

Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.

Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

Veuillez agréer, Madame, nos salutations distinguées.

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Read less
emmanuelle hery4 months ago on Google
5/5
(Translated by Google) Well located hotel!
And the very welcoming and pleasant staff, whether at the reception or in the restaurant :-) …
(Translated by Google) Well located hotel!
And the very welcoming and pleasant staff, whether at the reception or in the restaurant :-)
(Original)
Hôtel bien situé !
Et le personnel très accueillant et agréable que ce soit à l’accueil ou au restaurant :-)
Trip typeBusiness
Rooms4.0
Service5.0
Location5.0
Response from the owner4 months ago

(Translated by Google) Mrs hery,

Thank you for your review of our hotel.

We are delighted that you enjoyed your stay and hope to welcome you again very soon.

Please accept, Sir, our best regards.

(Original)

Madame hery,

Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.

Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

Veuillez agréer, Madame, nos salutations distinguées.

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richa dziz4 months ago on Google
5/5
(Translated by Google) Very good hotel. All the staff and management are friendly and attentive. A family atmosphere. The breakfast, the restaurant, etc. are excellent. A special mention to Wafae from the SPA and her nimble fingers. Thank …
(Translated by Google) Very good hotel. All the staff and management are friendly and attentive. A family atmosphere. The breakfast, the restaurant, etc. are excellent. A special mention to Wafae from the SPA and her nimble fingers. Thank you all and see you soon InshaAllah. Rashid
(Original)
Très bon hôtel. Tout le personnel et le management sont sympa et à l'écoute. Une ambiance familiale. Le petit déj, le restaurant, etc. sont excellents. Une mention spéciale à Wafae du SPA et ses doigts de fée. Merci à tous et à bientôt InchaAllah. Rachid
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

(Translated by Google) Mr richa dziz,

Thank you for your review of our hotel.

We are delighted that you enjoyed your stay and hope to welcome you again very soon.

Please accept, Sir, our best regards.

(Original)

Monsieur richa dziz,

Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.

Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

Veuillez agréer, Monsieur, nos salutations distinguées.

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N
Nabil C. E. B.a month ago on all.accor.com
4/5
(Translated by Google) were only there for two days but everything was to your liking especially the breakfast and the staff in the restaurant very helpful …
Visited in October
Read more on all.accor.com
MBN B2 months ago on Google
4/5
(Translated by Google) Correct clean hotel, the only problem is no parking in the hotel (very small parking lot so never room for the night). …
(Translated by Google) Correct clean hotel, the only problem is no parking in the hotel (very small parking lot so never room for the night).
(Original)
Hôtel correcte propre, le seul hic pas de parking dans l'hôtel (parking très petit donc jamais de place pour la nuit).
Trip typeVacation · Family
Rooms5.0
Service4.0
Location3.0
Response from the ownera month ago

(Translated by Google) Dear,

Thank you for taking the time to share your opinion. Even if we would have preferred your experience to be more pleasant, your feedback and impressions are very important to us, because they help us to improve our services on a daily basis. The satisfaction of our customers is our priority, but apparently we did not succeed this time. If you give us the opportunity to regain your trust, we will be happy to offer you the best that our customers look forward to every day.

Please accept, Madam, Sir, our best regards.

(Original)

Madame, Monsieur,

Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.

Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

Read more
Read less
Hassan Hass3 months ago on Google
4/5
(Translated by Google) Family hotels with excellent value for money.
The breakfast is a bit expensive I find and the parking lot is very often full. …
(Translated by Google) Family hotels with excellent value for money.
The breakfast is a bit expensive I find and the parking lot is very often full.
(Original)
Hôtels familiale avec un excellent rapport qualité-prix.
Le pdj est un peu cher je trouve et le parking très souvent plein.
Trip typeVacation · Family
Rooms5.0
Service4.0
Location5.0
Response from the owner3 months ago

(Translated by Google) Mr Hassan Hass,

Thank you for your review of our hotel.

We are delighted that you enjoyed your stay and hope to welcome you again very soon.

Please accept, Sir, our best regards.

(Original)

Monsieur Hassan Hass,

Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.

Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

Veuillez agréer, Monsieur, nos salutations distinguées.

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Read less
A
Anita3 months ago on all.accor.com
4.5/5
(Translated by Google) Very friendly staff. Excellent location. Spacious rooms. Spectacular breakfast. …
Visited in July
Read more on all.accor.com
Devil Kenitra5 months ago on Google
2/5
(Translated by Google) Very average service for the price. It must be said that at breakfast it happens that you are asked for the room number 5 times in 10 minutes, and guess what every day. …
(Translated by Google) Very average service for the price. It must be said that at breakfast it happens that you are asked for the room number 5 times in 10 minutes, and guess what every day.
(Original)
Service très moyen par rapport au prix. Il faut dire qu'au petit déjeuner il arrive qu'on te demande le numéro de chambre 5 fois en 10 min, et devinez quoi chaque jour.
Rooms3.0
Service1.0
Location3.0
Response from the owner5 months ago

(Translated by Google) Dear,

Thank you for taking the time to share your review. We hope to see you very soon!

Please accept, Madam, Sir, our best regards.

(Original)

Madame, Monsieur,

Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!

Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

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Leila Chelda2 months ago on Google
5/5
(Translated by Google) Wonderful stay thanks to Imad and Aïcha, a big thank you to Aïcha for her welcome, her kindness, she is always attentive and always available. Thank you Aïcha you are the sun of Novotel …
(Translated by Google) Wonderful stay thanks to Imad and Aïcha, a big thank you to Aïcha for her welcome, her kindness, she is always attentive and always available. Thank you Aïcha you are the sun of Novotel
(Original)
Magnifique séjour grâce à Imad et Aïcha , un grand merci à Aïcha pour son accueil sa gentille elle est toujours à l’écoute et toujours disponible . Merci Aïcha tu es le soleil de novotel
Trip typeVacation
Rooms4.0
Service5.0
Location5.0
Response from the ownera month ago

(Translated by Google) Ms. Leila Cheldah,

Thank you for your review of our hotel.

We are delighted that you enjoyed your stay and hope to welcome you again very soon.

Please accept, Sir, our best regards.

(Original)

Madame Leila Chelda,

Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.

Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

Veuillez agréer, Madame, nos salutations distinguées.

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Read less
L
Lennart2 months ago on all.accor.com
4/5
(Translated by Google) Nice hotel, nice team and pleasant atmosphere. The hotel is just a bit dated. …
Visited in August
Read more on all.accor.com
H
Hasan4 months ago on all.accor.com
4/5
(Translated by Google) I always love staying in the hotel, for its first location, and for the welcoming reception team, especially Mr. …
Visited in July
Read more on all.accor.com
David gnouroubia7 months ago on Google
5/5
(Translated by Google) Well located hotel, good reception from the reception to the restaurant service The staff are attentive
I thank Sandrine …
(Translated by Google) Well located hotel, good reception from the reception to the restaurant service The staff are attentive
I thank Sandrine
For his service
Smiling and above all listening
She has good communication skills
And professional
A big thank you to the whole team
I highly recommend the hotel
(Original)
Hôtel bien situé, bon accueil de la réception jusqu'au service restaurant Le personnel sont à l'écoute
Je remercie Sandrine
Pour son service
Souriante et surtout à l'écoute
Elle a un bon sens de communication
Et professionnelle
Un grand merci à toute l'équipe
Je recommande vivement l'hôtel
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner7 months ago

(Translated by Google) Mr gnouroubia,

Thank you for your review of our hotel.

We are delighted that you enjoyed your stay and hope to welcome you again very soon.

Please accept, Sir, our best regards.

(Original)

Monsieur gnouroubia,

Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.

Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

Veuillez agréer, Monsieur, nos salutations distinguées.

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burhan gökçen5 months ago on Google
3/5
(Translated by Google) Front desk staff especially hotel manager very disinterested
Stay elsewhere if you can. …
(Translated by Google) Front desk staff especially hotel manager very disinterested
Stay elsewhere if you can.
(Original)
Ön büro personeli, özellikle otel müdürü çok ilgisiz
İmkanınız varsa başka yerde kalın
Trip typeVacation · Family
Response from the owner5 months ago

(Translated by Google) Dear Guest,

Thank you for taking the time to comment on our hotel! We will be happy to welcome you again at our hotel as soon as possible.

Regards,

(Original)

Değerli Misafirimiz,

Zamanınızı ayırıp otelimizle ilgili yorum yaptığınız için teşekkür ederiz! En kısa zamanda sizi otelimizde tekrar misafir etmekten mutluluk duyarız.

Saygılarımızla,

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Jean Pierre Garcia6 months ago on Google
4/5
(Translated by Google) Very happy with our stay, with a really great AICHA receptionist! I would say that the only "inconvenience" is that for breakfast, the staff is very limited in terms of friendliness. (which explains why I don't give 5 …
(Translated by Google) Very happy with our stay, with a really great AICHA receptionist! I would say that the only "inconvenience" is that for breakfast, the staff is very limited in terms of friendliness. (which explains why I don't give 5 stars). but for the rest, perfect rooms, perfect location, and I repeat myself but.... thank you Aicha for your kindness
(Original)
Trés content de notre séjour, avec une réceptioniste AICHA vraiment super! Je dirais que le seul "désagrement" est que pour le petit déjeuner, le personnel est trés limite point de vue amabilité. (ce qui explique pourquoi je ne mets pas 5 étoiles). mais pour le reste, chambres parfaites, emplacement parfait, et je me répète mais.... merci Aicha pour votre gentillesse
Trip typeVacation · Family
Rooms5.0
Service4.0
Location5.0
Response from the owner6 months ago

(Translated by Google) Mr Jean-Pierre Garcia,

Thank you for taking the time to share your review. We hope to see you very soon!

Please accept, Sir, our best regards.

(Original)

Monsieur Jean Pierre Garcia,

Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!

Veuillez agréer, Monsieur, nos salutations distinguées.

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J
Jacques7 months ago on ZenHotels.com
6.1/10
(Translated by Google) The location of the hotel, the value for money,
At 3 p.m. the room was not ready. We had to wait another 30 minutes.  …
Visited in March
Read more on ZenHotels.com
J
Jacques7 months ago on ZenHotels.com
6.1/10
(Translated by Google) The location of the hotel, the value for money,
At 3 p.m. the room was not ready. We had to wait another 30 minutes.  …
Visited in March
Read more on ZenHotels.com
C
Chemiyani3 weeks ago on all.accor.com
3.5/5
(Translated by Google) The room is clean and lacks a bit of animation.
(Original) …
Visited in October
Read more on all.accor.com
Abderrahmane Almouzani9 months ago on Google
1/5
(Translated by Google) The rooms need a refresh, the furniture is very old, duvet, pillow and sheets also to be changed, the comfort of the bed leaves something to be desired. …
(Translated by Google) The rooms need a refresh, the furniture is very old, duvet, pillow and sheets also to be changed, the comfort of the bed leaves something to be desired.
And the parking spaces are never available (10 places for a hotel of this size).
In short, not to be repeated, with this price you can find better services elsewhere.
(Original)
Les chambres ont besoin d'un rafraîchissement, le mobilier est tres ancien, couette, oreiller et draps aussi a changer, le confort du lit laisse a desirer.
Et les places de parking ne sont jamais disponible ( 10 place pour un hotel de cette taille).
Bref a ne pas refaire, avec ce prix on trouve de meilleur prestations ailleurs.
Response from the owner9 months ago

(Translated by Google) Mr Almouzani,

Thank you for taking the time to write to us following your stay at the Novotel Marrakech Hivernage.

We are sorry that the service and delivery did not meet your expectations, and we ask that you accept our most sincere apologies.

Novotel hotels are keen to offer you the best quality of service for your stays; therefore, your opinion is very valuable.

Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your confidence during a future stay.

Looking forward to welcoming you soon, we ask you to believe, Sir, in the expression of our best feelings.

(Original)

Monsieur Almouzani,

Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au Novotel Marrakech Hivernage.

Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.

Les hôtels Novotel sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux.

Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour.

Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

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Ahmed Lamharhar3 months ago on Google
5/5
(Translated by Google) The hotels of the Accor group are always clean, with good service. …
(Translated by Google) The hotels of the Accor group are always clean, with good service.
(Original)
Les hotels du groupe Accor sont tjrs propres, avec un bon service..
Rooms5.0
Service5.0
Location4.0
Response from the owner3 months ago

(Translated by Google) Mr Lamharhar,

Thank you for your review of our hotel.

We are delighted that you enjoyed your stay and hope to welcome you again very soon.

Please accept, Mr. Lamharhar, our best regards.

(Original)

Monsieur Lamharhar,

Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.

Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

Veuillez agréer, Monsieur Lamharhar, nos salutations distinguées.

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NOUREDDINE GUESSOUS6 months ago on Google
5/5
(Translated by Google) Magnificent hotel. With an exceptional location in the wintering area and without forgetting the magnificent setting at the restaurant 🤩 …
(Translated by Google) Magnificent hotel. With an exceptional location in the wintering area and without forgetting the magnificent setting at the restaurant 🤩
(Original)
Hotel magnifique. Avec un emplacement exceptionnel dans le quartier d’hivernage et sans oublier le cadre magnifique au restaurant 🤩
Rooms5.0
Service5.0
Location5.0
Response from the owner6 months ago

(Translated by Google) Mr GUESSOUS,

Thank you for your review of our hotel.

We are delighted that you enjoyed your stay and hope to welcome you again very soon.

Please accept, Sir, our best regards.

(Original)

Monsieur GUESSOUS,

Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.

Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

Veuillez agréer, Monsieur, nos salutations distinguées.

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Read less
Soufiane Maaroufia year ago on Google
1/5
(Translated by Google) I do not recommend this hotel at all. It is true that it is well located and the rooms are good, but you quickly realize the lack of professionalism of the staff, whether at reception or in the restaurant. Arrogant …
(Translated by Google) I do not recommend this hotel at all. It is true that it is well located and the rooms are good, but you quickly realize the lack of professionalism of the staff, whether at reception or in the restaurant. Arrogant behavior that borders on rudeness!! We answer you with our eyes glued to the phone without giving you any importance, we choose to watch videos without worrying about the customers who are waiting to place their order and so on…
The quality of the breakfast leaves something to be desired and the choice is quite limited. And if unfortunately you arrive a little late, you risk leaving on an empty stomach.
(Original)
Je ne recommande pas du tout cet hôtel. Il est vrai qu’il est bien situé et les chambres sont bien mais on se rend rapidement compte du non professionnalisme du staff, que ce soit a l’accueil ou au restaurant. Des comportements arrogants qui frôlent l’impolitesse !! On vous répond les yeux rivés sur le téléphone sans vous accorder d’importance, on choisi de regarder des videos sans se préoccuper du clients qui attend pour passer sa commande et j’en passe …
La qualité du petit déjeuner laisse a désirer et le choix est assez limité. Et si par malheur vous arrivez un tout petit en retard vous risquez de sortir le ventre vide.
Trip typeCouple
Rooms3.0
Service1.0
Location4.0
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Khalil Madcouri6 months ago on Google
5/5
(Translated by Google) Hotel well located, good reception restaurant The staff are attentive, excellent place to visit …
(Translated by Google) Hotel well located, good reception restaurant The staff are attentive, excellent place to visit
(Original)
Hôtel bien situé, bon accueil restaurant Le personnel sont à l'écoute , excellent endroit a visiter
Trip typeVacation · Solo
Rooms5.0
Service5.0
Location5.0
Response from the owner6 months ago

(Translated by Google) Mr Khalil Madcouri,

Thank you for your review of our hotel.

We are delighted that you enjoyed your stay and hope to welcome you again very soon.

Please accept, Sir, our best regards.

(Original)

Monsieur Khalil Madcouri,

Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.

Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

Veuillez agréer, Monsieur, nos salutations distinguées.

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rim el mansoura year ago on Google
1/5
(Translated by Google) Pitiful service and servers of extreme arrogance (servers all the time plugged into their phones and who do not meet customer expectations). …
(Translated by Google) Pitiful service and servers of extreme arrogance (servers all the time plugged into their phones and who do not meet customer expectations).
The breakfast is very basic and if by bad luck you are late you will not find anything to eat.
The hotel is in a good location and the rooms are ok but unfortunately the service is shockingly poor.
(Original)
Service pitoyable et serveurs d une arrogance extrême (des serveurs tout le temps branchés sur leurs téléphones et qui ne répondent pas aux attentes des clients).
Le petit dejeuner est très basique et si par malchance vous êtes en retard vous ne trouverez rien à manger.
L'hôtel est bien situé et les chambres sont correctes mais malheureusement le service est d'une médiocrité choquante.
Trip typeCouple
Rooms2.0
Service1.0
Location3.0
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Yamina REGILIa year ago on Google
2/5
(Translated by Google) The first day the room had a horrible stain on the carpet, dirty curtains and torn hole on the table. The next day we changed the correct room. But the cleaning is never done we had to ask for towels every day the bed …
(Translated by Google) The first day the room had a horrible stain on the carpet, dirty curtains and torn hole on the table. The next day we changed the correct room. But the cleaning is never done we had to ask for towels every day the bed was made late around 4 pm to 5 pm. In the small fridge we have the right to only one small bottle of water when we were two people. Late breakfast at 8 am without oriental specialties (msemen ...) breakfast not varied. Well located (wintering district) and secure hotel. Super friendly and very caring staff.
(Original)
Le premier jour la chambre était horrible tâche sur la moquette rideaux sales et déchirés trou sur la table. Le lendemain on a changé de chambre chambre correcte. Mais le ménage n'est jamais fait on devait réclamer des serviettes tous les jours le lit était fait tardivement aux alentours de 16h voir 17h. Dans le petit frigo on a le droit à une seule petite bouteille d'eau alors qu'on était deux personnes. Petit déjeuner tardif à 8h du matin sans spécialités orientales (msemen ...) petit-déjeuner pas varié. Hôtel bien situé (quartier de l'hivernage) et sécurisé. Personnel super sympa et aux petits soins.
Trip typeVacation
Rooms2.0
Service4.0
Location4.0
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عبد العزيز الناصر7 months ago on Google
1/5
(Translated by Google) The worst hotel that can pass in your tourist history (without a star) The reception is respectful, the smell is bad, the cleanliness is very bad, the price is different from reality. …
(Translated by Google) The worst hotel that can pass in your tourist history (without a star) The reception is respectful, the smell is bad, the cleanliness is very bad, the price is different from reality.
(Original)
اسواء فندق ممكن يمر في تاريخك السياحي ( بدون ولا نجمه) الاستقبال محترمين ، الرائحه نتنه ، النظافه سيئه جداً ، السعر مغاير عن الواقع انصح بالعد عنن هذا الفندق لو تنام في ساحة الفناء افضل لك ، مع احترامي للعاملين في الفندق جنيعاً تعاملهم راقي
Response from the owner7 months ago

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

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(Translated by Google) As an excellent 4 star hotel
In fact, I was afraid of the negative comments I mentioned about the hotel, but I stayed there for 7 days …
(Translated by Google) As an excellent 4 star hotel
In fact, I was afraid of the negative comments I mentioned about the hotel, but I stayed there for 7 days
I found good treatment and the location of the hotel is excellent and in a place that is almost considered luxurious..
The breakfast is the most baked and the first day they told me omelettes with fees and then talked to them that all hotels have omelettes with breakfast for free
Breakfast main dishes are not good
There are some kofi staff who are uncomfortable and also the receptionist who is called Madame Aisha and not the other Aisha this seldom smiles..
The pool is good, the rooms are good, the lunches and dinners are good
Overall, as a suitable four-star hotel, I recommend booking it through the Accor app
(Original)
كافندق 4 نجوم ممتاز
والحقيقة كنت متخوف من التعليقات السلبية اللي ذكرت عن الفندق ولكن سكنت عندهم 7 أيام
وجدت التعامل الجيد وموقع الفندق ممتاز وبمكان تقريبًا يعتبر فاخر ..
الفطور الأكثر مخبوزات وأول يوم قالوا لي الأوملت برسوم ثم تحدث معهم بأن كل الفنادق الأومليت مع الإفطار مجانًا
الأطباق الرئيسية للإفطار غير جيدة
هناك بعض موظفين الكوفي غير مريحين وكذلك موظفة الاستقبال التي تسمى مدام عائشة وليس عائشة الأخرى هذه نادرًا ماتبتسم ..
المسبح جيد والغرف جيدة ووجبات الغداء والعشاء جيدة
بالمجمل كافندق أربع نجوم مناسب وأنصح بحجزه من تطبيق أكور
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le monde du miniature7 months ago on Google
5/5
(Translated by Google) Very welcoming, professional, friendly staff.
Spacious, functional and very clean room.
Very well located hotel …
(Translated by Google) Very welcoming, professional, friendly staff.
Spacious, functional and very clean room.
Very well located hotel
(Original)
Personnel tres accueillant, professionnel, gentil.
Chambre spacieuse, fonctionnelle et très propre.
Hotel tres bien situé
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner7 months ago

(Translated by Google) Dear,

Thank you for your review of our hotel.

We are delighted that you enjoyed your stay and hope to welcome you again very soon.

Please accept, Madam, Sir, our best regards.

(Original)

Madame, Monsieur,

Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.

Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

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mustapha hadouch6 months ago on Google
5/5
(Translated by Google) Very nice welcoming staff and especially Mr amine gouda.
very nice reception and design in general …
(Translated by Google) Very nice welcoming staff and especially Mr amine gouda.
very nice reception and design in general
(Original)
Personnel très gentil accueillant et surtout Mr amine gouda.
très belle réception et conception en générale
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner5 months ago

(Translated by Google) Mr Hadouch,

Thank you for your review of our hotel.

We are delighted that you enjoyed your stay and hope to welcome you again very soon.

Please accept, Sir, our best regards.

(Original)

Monsieur Hadouch,

Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.

Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

Veuillez agréer, Monsieur, nos salutations distinguées.

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AMINE JABBARIa month ago on Google
5/5
(Translated by Google) The best place to visit, good service I recommend
(Original) …
(Translated by Google) The best place to visit, good service I recommend
(Original)
The best place to visit,bon service je recommande
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the owner3 weeks ago

Dear JABBARI,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

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SANAE ELBOUZIDI8 months ago on Google
1/5
(Translated by Google) Hello
I advise against it, it has nothing to do with 4* hotels, zero service, no parking (there is only a few olace), breakfast below average …
(Translated by Google) Hello
I advise against it, it has nothing to do with 4* hotels, zero service, no parking (there is only a few olace), breakfast below average
With the price they offer you can find much better on Marrakech.
(Original)
Bonjour
Je vous déconseille, ça n a rien avoir avec les hôtels 4*,service null, pasbde parking ( il y a seulement qlq olace ),petit dej au dessous de la moyenne
Avec le prix qu'ils proposent vous pouvez trouvez bcp mieux sur marakech.
Trip typeVacation · Family
Rooms1.0
Service1.0
Location3.0
Response from the owner7 months ago

(Translated by Google) Mrs ELBOUZIDI,

Thank you for taking the time to share your review. Although we would have liked your experience to have been more pleasant, your feedback and impressions are very important to us, as they help us to improve our services on a daily basis. The satisfaction of our customers is our priority, but apparently we did not succeed this time. If you give us the opportunity to regain your trust, we will be happy to offer you the best that our customers delight in every day.

Please accept, Sir, our best regards.

(Original)

Madame ELBOUZIDI,

Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.

Veuillez agréer, Madame, nos salutations distinguées.

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Khalid Chenguitia year ago on Google
4/5
(Translated by Google) Clean, good breakfast, service can be better
(Original) …
(Translated by Google) Clean, good breakfast, service can be better
(Original)
Propre, bon petit dej, service peut etre mieux
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Khalid9 months ago on Google
1/5
(Translated by Google) Disappointing the location is top but to be renovated overall I no longer recommend it the breakfast Nuuuul does not deserve 4 stars unclassified hotel 😏 …
(Translated by Google) Disappointing the location is top but to be renovated overall I no longer recommend it the breakfast Nuuuul does not deserve 4 stars unclassified hotel 😏
(Original)
Décevant l'emplacement esr top mais à renover dans l'ensemble je ne le recommande plus le petit déjeuner Nuuuul ne mérite pas 4etoiles hôtel non classé 😏
Response from the owner9 months ago

(Translated by Google) Mr Khalid,

Thank you for taking the time to share your review. Although we would have liked your experience to have been more pleasant, your feedback and impressions are very important to us, as they help us to improve our services on a daily basis. The satisfaction of our customers is our priority, but apparently we did not succeed this time. If you give us the opportunity to regain your trust, we will be happy to offer you the best that our customers delight in every day.

Please accept, Sir, our best regards.

(Original)

Monsieur Khalid,

Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.

Veuillez agréer, Monsieur, nos salutations distinguées.

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hicham alaoui3 years ago on Google
5/5
(Translated by Google) A pleasant stay in this hotel, the staff are welcoming, at the reception the staff are too kind without showing any interest other than our comfort (not like in other hotel where they expect a tip). …
(Translated by Google) A pleasant stay in this hotel, the staff are welcoming, at the reception the staff are too kind without showing any interest other than our comfort (not like in other hotel where they expect a tip).
The perfect room with a desk, practical for me that does not separate from my PC, the cleanliness is impeccable.
The perfect breakfast and lunch, the rich breakfast buffet
Finally at the swimming pool we think we are at home as the staff is very caring
I can only recommend this hotel
(Original)
Un agréable séjour dans cet hôtel, le personnel est accueillant, a la réception le personnel est trop gentil sans montrer un intérêt autre que notre confort ( pas comme dans d'autre hotel où ils attendent un pourboire).
La chambre parfaite avec un bureau , pratique pour moi qui ne sépare pas de mon PC, la propreté est impeccable.
Le petit-déjeuner et le déjeuner parfait , le buffet du petit-déjeuner copieux
Enfin à la piscine on se croit chez nous tant le personnel est au petit soin
Je ne pourrai que recommander cet hotel
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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C MP4 years ago on Google
4/5
(Translated by Google) We stayed at the Novotel from December 24 to December 28 with three adults in a one bedroom suite. The cleanliness of the room was impeccable as well as the housekeeping. …
(Translated by Google) We stayed at the Novotel from December 24 to December 28 with three adults in a one bedroom suite. The cleanliness of the room was impeccable as well as the housekeeping.
Only downside the fridge to clean and defrost absolutely
The reception staff is very friendly and very helpful as well as all the staff elsewhere. The decor of the hotel is modern and rather nice and the breakfast very varied and plentiful with pancakes in the morning, juice etc. There are still the carpets on the floor to change but hey .. the hotel is really well located 1.5 km away from the medina... and 1 km from the kotoubia..
(Original)
Nous avons séjourné au novotel du 24 décembre au 28 décembre à trois adultes dans une chambre suite. La propreté de la chambre était irréprochable ainsi que le ménage.
Seul bémol le frigo à nettoyer et dégivrer absolument
Le personnel d accueil est très sympathique et très serviable ainsi que l ensemble du personnel d ailleurs. La deco de l hôtel est moderne et plutôt sympa et le petit déjeuner très varié et copieux avec crêpes le matin, jus etc .Il reste les moquettes de l étage à changer mais bon .. l hôtel est vraiement bien situé à 1, 5 km de la médina... et 1 km de la kotoubia ..
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Delta 77a year ago on Google
1/5
(Translated by Google) I was in this hotel 4 times this one is the fifth and it will be the last In July 2021 the Novotel in Marrakech Let's start with the reception So from the catering they seem seriously disgusted to work It shows in …
(Translated by Google) I was in this hotel 4 times this one is the fifth and it will be the last In July 2021 the Novotel in Marrakech Let's start with the reception So from the catering they seem seriously disgusted to work It shows in their face apart from the evening person At the reception who is always smiling Who seems to like his job and Apart from the location of the hotel which is ideal otherwise the rest is catastrophic The swimming pool is shielded with chlorine The basic rooms with mediocre finish no real renovation For a 4-star I think the Accor group in Morocco must quickly review the management of this hotel which will soon stick If they do not react !! They scare away all the customers already loyal for years!! The customer who comes once will not go back because it really does not make you want!!
The price paid is not consistent with the service in general so I no longer recommend this hotel
(Original)
J’étais dans cet hôtel à 4 reprises celle-là c’est la cinquième et ça sera la dernière En juillet 2021 le Novotel de Marrakech Commençons par l’accueil Ainsi de la restauration ils ont l’air dégoûté grave de travailler Ça se voit dans leur visage à part la personne du soir À l’accueil qui est toujours souriante Qui a l’air d’aimer son travail et À part l’emplacement de l’hôtel qui est idéal sinon le reste est catastrophique La piscine est blindé de chlore Les chambres basique avec finition médiocre aucune rénovation réelle Pour un 4 -étoiles je crois que le groupe Accor au Maroc doit revoir vite la gestion de cette hôtel qui va pas tarder à coller Si ils ne réagissent pas !! Ils fait fuir toute la clientèle déjà fidéliser depuis des années !! Le client qui vient une fois il va plus y retourner car ça donne pas envie Vraiment !!
Le prix payé n’est pas cohérent avec la prestation en général donc je ne recommande plus c’est hôtel
Trip typeVacation
Rooms1.0
Service1.0
Location5.0
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Hasnaa Tawfik4 months ago on Google
5/5
(Translated by Google) Space is optimized in the rooms with everything you need
(Original) …
(Translated by Google) Space is optimized in the rooms with everything you need
(Original)
L'espace est optimisé dans les chambres avec tout ce qu'il faut
Rooms5.0
Service4.0
Location5.0
Response from the owner4 months ago

(Translated by Google) Dear,

Thank you for your review of our hotel.

We are delighted that you enjoyed your stay and hope to welcome you again very soon.

Please accept, Madam, Sir, our best regards.

(Original)

Madame, Monsieur,

Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.

Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

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Agsty Marly3 years ago on Google
1/5
(Translated by Google) Disappointing for a 4 star which is not worth it. The value for money is extremely poor: over € 500 spent for 5 nights in a dirty room with damaged furniture and dated decor compared to the rooms presented on the …
(Translated by Google) Disappointing for a 4 star which is not worth it. The value for money is extremely poor: over € 500 spent for 5 nights in a dirty room with damaged furniture and dated decor compared to the rooms presented on the hotel's website.
The rooms are cleaned too late (between 3 p.m. and 4 p.m.). Only one small bottle of "courtesy" water is given per room. This is more than the limit when you know that tap water is not drinkable and that the prices for bottles are high at the hotel bar.
On the catering side there is also something to be disappointed with. An ultra-salty beef wok and therefore inedible, excessively sweet cocktails. When it comes to cleanliness there too it seems that there were some oversights because several times cockroaches were present between the breakfast dishes. This same breakfast which will cost you around 9 euros for reheated dishes (stale bread, dried potatoes), scrambled eggs are as liquid as soup!
Regarding the swimming pool, it is not at all suitable for receiving the public: broken pavers, the mosaic is peeling off, the water is not clean. Novotel offers pool towels. Again, surprise (or not) they are torn and stained. The pool is 1m35 deep in its pool. It actually makes you dream less than in the photos.
Around 5 p.m. you can find bands of young people smoking shisha while listening to self-awarded music that resonates up to the 4th floor. Fun for parents and children.
Need an internet connection? It works every other time.
In short, the hotel is aging, poorly maintained, and everything is overpriced for very poor quality. We wasted our money but will still end on a positive note for the staff who are really lovely and helpful.
(Original)
Déçevant pour un 4 étoiles qui ne les vaut pas. Le rapport qualité prix est extrêmement mauvais : plus de 500€ dépensés pour 5 nuits dans une chambre sale aux meubles abîmés et à la décoration datée par rapport aux chambres présentées sur le site internet de l’hôtel.
Le ménage des chambres est fait trop tardivement (entre 15h et 16h). Une seule petite bouteille d’eau dite de « courtoisie » est donnée par chambre. C’est plus que limite quand on sait que l’eau du robinet n’est pas potable et que les tarifs des bouteilles sont élevés au bar de l’hôtel.
Côté restauration là aussi il y a de quoi être déçu. Un wok de boeuf ultra-salé et donc immangeable, des cocktails excessivement sucrés. Quand à la propreté là aussi il semblerait qu’il y ait eu des oublis car plusieurs fois des cafards étaient présents entre les plats du petit déjeuner. Ce même petit déjeuner qui vous coûtera environs 9euros pour des plats réchauffés (pain rassis, pommes de terres desséchées) les oeufs brouillés sont quand à eux aussi liquides que de la soupe !
Concernant la piscine elle n’est pas du tout adaptée pour recevoir du public : des pavés cassés, la mosaïque se décolle, l’eau n’est pas propre. Novotel vous propose des serviettes de piscine. Là encore, surprise (ou pas) elles sont déchirées et tâchées. La piscine fait 1m35 au plus profond de son bassin. Elle fait en réalité bien moins rêver que sur les photos.
Vers 17h vous pourrez retrouver des bandes de jeunes qui fument la chicha tout en écoutant de la musique auto-thunée qui résonne jusqu’au 4ème étage. Plaisir pour les parents et enfants.
Besoin d’une connexion internet ? Elle marche une fois sur deux.
En bref, l’hôtel est vieillissant, mal entretenu et tout est excessivement cher pour une qualité bien médiocre. Nous avons perdu notre argent mais finirons quand même sur une note positive pour le personnel qui est vraiment adorable et serviable.
Trip typeVacation
Rooms1.0
Service4.0
Location3.0
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Mouhcine Boudanes3 years ago on Google
5/5
(Translated by Google) Clean hotel, good location. warm welcome, a smiling and young team.
the setting and decor of the hotel have changed a lot. to the best! …
(Translated by Google) Clean hotel, good location. warm welcome, a smiling and young team.
the setting and decor of the hotel have changed a lot. to the best!
the bar restaurant is one of the hippest corners in the city. a musical animation at the height.
for the rooms, they are large in area, well furnished and especially very clean.
I congratulate the entire team, especially the manager of the hotel who knew how to turn the hotel into a real gem!
(Original)
Hôtel propre, bien situé. accueil chaleureux, une équipe souriante et jeune.
le cadre et la décoration de l'hôtel ont beaucoup changés. vers le meilleur!
le restaurant bar est un des coins les plus branchés dans la ville. une animation musicale à la hauteur.
pour les chambres, elles sont grandes de superficie, bien meublées et surtout très propres.
je félicite toute l'equipe, surtout le directeur de l'hôtel qui a su comment transformer l'hôtel en un véritable bijou!
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O F3 years ago on Google
5/5
(Translated by Google) I have been flying to Marrakech 2-3 times a year for a few years now and have stayed in several hotels in Hivernage. Last year I discovered the Novotel for myself. I have to say by far one of the best hotels in the …
(Translated by Google) I have been flying to Marrakech 2-3 times a year for a few years now and have stayed in several hotels in Hivernage. Last year I discovered the Novotel for myself. I have to say by far one of the best hotels in the middle price range. The rooms are big. The bathroom has a shower and a bath. That cannot be taken for granted!
The location is perfect for people who want to experience something.
I stayed at the Novotel again last week. You are greeted so nicely. The staff remember you and appreciate that you come back. The service is first class. I really have nothing to complain about.
(Original)
Ich fliege seit einigen Jahren 2-3 mal im Jahr nach Marrakech und war schon in einigen Hotels in Hivernage. Letztes Jahr habe ich das Novotel für mich entdeckt. Ich muss sagen für mich mit Abstand einer der Besten Hotels in der mittleren Preisklasse. Die Zimmer sind groß. Das Badezimmer hat eine Dusche und ein Bad. Das ist nicht selbstverständlich!
Für Leute, die gerne was erleben wollen ist die Lage perfekt.
Ich war letzte Woche wieder im Novotel. Man wird so nett begrüßt. Die Mitarbeiter erinnern sich an einem und schätzen es, dass man wieder kommt. Der Service ist erste Klasse. Ich hab echt nichts zu bemängeln.
Trip typeVacation
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H
Horst5 months ago on all.accor.com
4/5
(Translated by Google) Very good location. Most importantly, very helpful staff. …
Visited in May
Read more on all.accor.com
Carlos Jimenez3 years ago on Google
5/5
(Translated by Google) I stayed in this hotel for 6 nights and it was an amazing experience.
The room I stayed in (220), was very good with a very large and comfortable bed, …
(Translated by Google) I stayed in this hotel for 6 nights and it was an amazing experience.
The room I stayed in (220), was very good with a very large and comfortable bed, clean and quiet.
Best of all was the hotel staff, they were all very friendly and efficient.
Thank you very much
Aicha, Mohamed, Narssis, Hajar, Nadia. You are all amazing and I hope to see you again very soon.
Greetings from Spain.
room
(Original)
Estuve alojado en este hotel 6 noches y fue una experiencia increíble.
La habitación en la que me aloje (220), fue muy buena con cama muy grande y cómoda , limpia y tranquila.
Lo mejor de todo fue el personal del hotel , todos fueron muy amables y eficientes.
Muchas gracias
Aicha, Mohamed , Narssis,Hajar,,Nadia. Sois todos increíbles y espero volver a veros muy pronto.
Saludos desde España.
habitacion
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
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venteauto minutea year ago on Google
1/5
(Translated by Google) Air conditioning does not work, making noise with the Accor ALL access card
They refused to let me benefit from the discount granted to the Accor …
(Translated by Google) Air conditioning does not work, making noise with the Accor ALL access card
They refused to let me benefit from the discount granted to the Accor subscriber, the manager told me the next time you stay in our hotel, we will give you the discount there will be no next time at your place
(Original)
Climatisation ne fonctionne pas font du bruit ayant la carte Accor ALL access
Il ont refusé de me faire bénéficier de la remise accordée au abonné Accor la responsable m’a dit la prochaine fois que vous séjournerai dans notre hôtel on vous fera la remise il n’y aura pas de prochaine fois chez vous
Trip typeVacation
Rooms2.0
Service1.0
Location5.0
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Rayane El Alaoui El Mhamedi3 years ago on Google
5/5
(Translated by Google) A superb stay, the sense of culture impregnated service at all the staff, I was delighted to find everyone greeting each meeting at the reception 'was delighted with the quality of the home, the perfect room with a …
(Translated by Google) A superb stay, the sense of culture impregnated service at all the staff, I was delighted to find everyone greeting each meeting at the reception 'was delighted with the quality of the home, the perfect room with a small balcony, clean and every morning redone and towels deposited.
The pool is a small haven, the towels are deposited ua our arrival thing superb.
The magnificent breakfast buffet
(Original)
Un superbe sejour , le sens de la culture service impregne chez tout le personnel, j'etais ravi de trouver tout le monde entrain de ous saluer a chaque rencontre , a la reception 'etais ravi de la qualite de l'acceuil , la chambre parfaite avec un petit balcon , propre et chaque matin refaite et les serviettes deposee .
La piscine est un petit havre , les serviettes sont deposees ua notre arrivee chose superbe.
Le buffet du petit dejeuner magnifique
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Kenny Azimba3 years ago on Google
5/5
(Translated by Google) What a wonderful hotel!!!! Very warm welcome by our hostess Amal, always smiling, on the lookout to know if our comfort is assured and always very adviser for everything there is to do in the beautiful city of …
(Translated by Google) What a wonderful hotel!!!! Very warm welcome by our hostess Amal, always smiling, on the lookout to know if our comfort is assured and always very adviser for everything there is to do in the beautiful city of Marrakech. Petite Mohammed, waiter, who provides quality and caring service. Very kind and very diligent...
The food served at the BazzArt restaurant is very delicious and even seems seine to me. A big thank you to the housekeeper for the maintenance of our rooms. What cleanliness!! A big thank you to the reception for the kindness and their continued presence. A thought to the servers who are constantly concerned about our mood, while constantly smiling. For my part, I would strongly recommend this hotel, well located and in a popular area, close to everything and secure.
Enjoy your trip !
(Original)
Quel magnifique hôtel !!!! Accueil très chaleureusement établie par notre hôtesse Amal, toujours souriante, à l’affût de savoir si notre confort est assuré et toujours très conseillère pour tout ce qu’il y a à faire dans la belle ville d’en Marrakech. Petite Mohammed, serveur, qui assure une service de qualité et bienveillant. Très gentil et très assidu ...
La nourriture servi au restaurant BazzArt est très délicieuse et me parait même seine. Un grand merci au femme de ménage pour l’entretien de nos chambres. Quel propreté !! Un grand merci à la réception pour le bienveillance et leur présence continue. Une pensée aux serveurs qui se préoccupent sans cesse de notre humeur, le tout en étant constamment souriant. Pour ma part, je conseillerais fortement cette hôtel bien situé et dans un quartier populaire, proche de tout et sécurisé.
Profitez de votre séjour !
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Lion Agencya year ago on Google
1/5
(Translated by Google) Not satisfied with my stay there
The room is very very small for a family and for the amount paid in it compared to other hotels that stay in four stars …
(Translated by Google) Not satisfied with my stay there
The room is very very small for a family and for the amount paid in it compared to other hotels that stay in four stars
Also, the lighting in the room is very weak and has some lamps that do not work, and when I asked to change it, the change was made after 16 hours
Air conditioning is very very weak
The bathroom is very very very guest and does not have the amenities and hygiene that any human needs
The swimming pool for children is not clean, its sides contain green bacteria, and the color used in it is not a good type and is very harmful to the eyes
The bar finishes its work and sits in it with the ban date at that time with nine o'clock in the evening and it is assumed that it is special for the place and must provide service 24 hours and does not fall under the ban laws because it is an indoor place in the hotel
The rum service ends its work at eleven o'clock in the evening, meaning that if you are hungry after that time, you will wait for the morning until you can order any type of food, and this is one of the worst things I met in the hotel
There is no bathrobe in the bathroom and also the towels are not good to use because they are very rough and very old
(Original)
غير راضي عن إقامتي هناك
الغرفة صغير جدا جدا بالنسبة لعائلة وبالنسبة للمبلغ المدفوع فيها مقارنة بالفنادق الأخري التى تقيم بأربعة نجوم
ايضا الإضاءة في الغرفة ضعيفة جدا وبها بعض اللمبات التى لا تعمل وعندما طلبت تغييرها تم التغيير بعد مرور 16 ساعة
التكييف ضعيف جدا جدا جدا
دورة المياه ضيفة جدا جدا جدا ولا يوجد به وسائل الراحة والنظافة التي يحتاجها أي إنسان
حمام السباحة الخاص بالأطفال غير نظيف جوانبه بها بكتيريا خضراء وايضا الكولور المستعمل فيه نوع غير جيد ومضر جدا للعينين
البار ينهي أعماله والجلوس فيه مع موعد الحظر في ذلك الوقت مع الساعة التاسعة مساءً ومن المفترض أنه خاص بن لاء المكان ويجب أن يوفر الخدمة على مدار 24 ساعة ولا يندرج في قوانين الحظر لأنه مكان داخلى في الفندق
خدمة الروم سيرفيس تنهي أعمالها مع الساعة الحادية عشرة مساء بمعنى أنه إذا كنت جائع بعد ذلك التوقيت سوف تنتظر للصباح حتى يمكنك طلب أي صنف من المأكولات وهذا يعتبر من أسوأ ما قابلني في الفندق
لا يوجد برنس في الحمام وايضا الفوط الموجودين غير جيدة في الاستعمال لأنها خشنة للغاية وقديمة جدا
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المستشار عليa year ago on Google
4/5
(Translated by Google) At the heart of the event:
A beautiful hotel in the heart of the city and close to everything. Security is very strong in this hotel. It has many tea sessions in spacious and beautiful …
(Translated by Google) At the heart of the event:
A beautiful hotel in the heart of the city and close to everything. Security is very strong in this hotel. It has many tea sessions in spacious and beautiful areas, and sweet restaurants. If you want to change directly outside the hotel, the best street for restaurants of all kinds and shapes, the only drawback is the staff are very, very slow, we recommend the hotel By training the staff, especially the reception, they understand the front of the hotel, and if you do a speed test for them, even the manager will not succeed.
(Original)
في قلب الحدث :-
فندق جميل في قلب المدينه وقريب من كل شي ، الامن قوي جدا في هذا الفندق وفيه جلسات كثيره للشاي في ارجاء رحبه وجميله ، ومطاعم حلوه واذا تريد التغير خارج الفندق مباشره افضل شارع للمطاعم بجميع الانواع والاشكال ، العيب الوحيد الموظفين بطيئين جدا جدا جدا ، ننصح الفندق بتدريب الموظفين وخاصتا الاستقبال فهم واجهة الفندق ، ولو تعمل لهم امتحان السرعه حتى المدير ما راح ينجح .
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Abdul FOFANA3 years ago on Google
5/5
(Translated by Google) Beautiful hotel with warm service as if you were feeling at home for a while.
The dishes served at the bazaar are delicious, the breakfast is a marvel. …
(Translated by Google) Beautiful hotel with warm service as if you were feeling at home for a while.
The dishes served at the bazaar are delicious, the breakfast is a marvel.
Nothing to say about the quality of the rooms, a very interesting decor.
Nice animation going into the concept of the hotel
(Original)
Bel hôtel avec un service chaleureux comme si on se sentait un temps sous peu chez soi.
Les plats servis au bazar sont succulents, le petit déjeuner est une merveille.
La qualité des chambres rien à dire, un décor particulier très intéressant.
Belle animation allant dans le concept de l’hôtel
Trip typeVacation
Rooms5.0
Service4.0
Location5.0
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Paula Moreno3 years ago on Google
3/5
(Translated by Google) The staff is very friendly and the location very good. This is the good thing to highlight. There is a lot of disorganization both in cleaning and when ordering something at reception. I asked for a room adapted for a …
(Translated by Google) The staff is very friendly and the location very good. This is the good thing to highlight. There is a lot of disorganization both in cleaning and when ordering something at reception. I asked for a room adapted for a person with reduced mobility and the conditions were terrible ... we could enter the room the first day at seven in the afternoon ... I asked for some sheets and it took me 3 hours to give them ... cleaning can be done To improve a lot ... The price is too high for what it offers. The experience has not been good
(Original)
El personal es muy amable y la ubicación muy buena. Esto es lo bueno a destacar. Hay muchísima desorganización tanto en la limpieza como a la hora de pedir algo en recepción. Pedí una habitación adaptada para persona con movilidad reducida y las condiciones eran pésimas...pudimos entrar en la habitación el primar día a las siete de la tarde ... pedí unas sábanas y tardaron 3 horas en dármelas...la limpieza se puede mejorar muchísimo...El precio es demasiado elevado para lo que ofrece. La experiencia no ha sido buena
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cassandre hanczyk3 years ago on Google
4/5
(Translated by Google) Hotel on a human scale where the staff is attentive and helpful.
Diversified breakfast with a nice buffet, …
(Translated by Google) Hotel on a human scale where the staff is attentive and helpful.
Diversified breakfast with a nice buffet,
Large swimming pool but which was not warm enough when I was there.
Possibility to book a massage in the hotel, presence of a barber and a very useful ironing area!
In short, you will not regret not being at the sofitel
(Original)
Hôtel a taille humaine ou le personnel est a l'écoute et serviable.
Petit dej diversifié avec un beau buffet,
Grande piscine mais qui n'était pas assez chaude quand j'y était dommage.
Possibilité de réserver un massage dans l'hôtel, présence d'un barbier et d'une zone de repassage très utile!
Bref, vous ne regretterez pas de ne pas être au sofitel
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Amri 20209 months ago on Google
1/5
(Translated by Google) Disappointing 4 star hotel no longer deserves the equipment too old dirt and very poor breakfast but the location is top a very bad experience I do not recommend it …
(Translated by Google) Disappointing 4 star hotel no longer deserves the equipment too old dirt and very poor breakfast but the location is top a very bad experience I do not recommend it
(Original)
Décevant hôtel 4etoiles ne mérite plus l'équipement trop vieux la saleté et petit déjeuner très pauvre mais l'emplacement est top une très mauvaise expérience je ne le recommande pas
Response from the owner9 months ago

(Translated by Google) Mr Amri 2020,

Thank you for taking the time to share your review. Although we would have liked your experience to have been more pleasant, your feedback and impressions are very important to us, as they help us to improve our services on a daily basis. The satisfaction of our customers is our priority, but apparently we did not succeed this time. If you give us the opportunity to regain your trust, we will be happy to offer you the best that our customers delight in every day.

Please accept, Sir, our best regards.

(Original)

Monsieur Amri 2020,

Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.

Veuillez agréer, Monsieur, nos salutations distinguées.

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Haithem Laidi4 years ago on Google
5/5
(Translated by Google) I was from 01.11 to 08.11.17 in the novotel with my wife and small daughter to visit.
All very nice. …
(Translated by Google) I was from 01.11 to 08.11.17 in the novotel with my wife and small daughter to visit.
All very nice.
Great service and nice rooms.
I will certainly visit the hotel again and recommend.
My little daughter was prepared on request, a warm milk bottle.
Thanks again !!!
The team in the hotel is just great!
(Original)
Ich war vom 01.11 bis 08.11.17 im novotel mit meiner frau und kleinen tochter zu besuch.
Alle sehr sehr nett.
Super service und schöne Zimmer.
Ich werde das Hotel bestimmt wieder besuchen und weiter empfehlen.
Meiner kleinen Tochter wurde auf wunsch ein warmes milch fläschen zubereitet.
Danke nochmal dafür!!!
Das Team im Hotel ist einfach nur TOP!
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Laetitia Asselin3 years ago on Google
5/5
(Translated by Google) We come for the 4th time to this hotel with family (4 people), and like every year we loved our stay at the Novotel Marrakech. The welcome is always so warm ... the team is smiling, benevolent ... we greatly …
(Translated by Google) We come for the 4th time to this hotel with family (4 people), and like every year we loved our stay at the Novotel Marrakech. The welcome is always so warm ... the team is smiling, benevolent ... we greatly appreciate this hotel, the decoration is modern, renewed each time, like an art gallery we go around the decoration that we discover with great pleasure. We never tire of opening our eyes wide to observe every detail.
The team is particularly touching, at the reception, they are all exceptional !!! A stable team, welcoming, generous in the approach ... we thank Imad from the bottom of our hearts at the reception for many years, who does not change, always little attentions, smiles, kindness, very deserving !! ! thank you to you for being so human… we would like to thank Imane who has been in the hotel for many years as well, and who starts at the reception. She takes up the challenge of this new function brilliantly !!! Thank you very much for your kindness, your calm ... your smile, your gentleness, and your touching approach. Thanks to Aicha !!! always present, smiling, sparkling !!! very courageous !! who does a remarkable job ... thank you for your smiles ... Thank you to Amine who manages the reception from his office, who deserves a lot !! very brave!!! smiling, caring, touching !!! thank you thank you !! your motivation pays…. Thank you to Medhi, receptionist present last year, extremely kind, attentive, calm…. thanks thanks thanks!
I also thank the servers of the breakfast which is varied, very good, with real croissants, Moroccan pancakes, fruits, salty, sweet ... so complete that I cannot describe everything ... the decoration of the breakfast makes you want to stay there for hours. .thank you for all your efforts, and for allowing us to share a privileged breakfast. I especially thank Narcis, extremely kind !! always helpful, smiling, calm, soothing, extremely touching ... Thank you to the security guards who welcome us like royalty !!! We feel a personalized welcome ... just for us..not intended for another person..what a pleasure in a hotel like this..we are lucid, we know well that it is with everyone..but during a lapse of time, we think it's only for us ... so, successful job! ..
To end in the thanks, we want to say to Mr. Director Amine that we thank him with all our heart for succeeding in maintaining the quality of service of this hotel ... human quality above all, dear to me ... I wouldn't go to an establishment every year if a manager is tyrannical with his staff. He puts forward the human, the exchange, the sharing, he likes to show his new works (paintings, paintings on the walls ...), he is happy to make discover; His joy is communicative. The hotel is modern as is the manager, we love spending hours peeling a board ... The manager spends time with his clients and struggles to find what we are missing .. ex: thread and a needle ... thank you very much for this little attention! We feel a soul in this hotel which is on a human scale, which allows a personalized approach. The team is the soul of the hotel ... I always say that to have a good symphony ... you need a good conductor ... thank you Mr Amine, director of the Novotel Marrakech.
Speaking of the hotel, we love the location, great location, clean, spacious room for a family of 4, bed made every day .. View of the mountains ... happiness .. thank you again for the vacation soothing !!!
We will gladly come back...
In a life that goes at 100 miles an hour, where everything goes fast, you have to take breaks, and take a freeze ... our freeze frame is this vacation at the Novotel Marrakech ...
Stay like that ... don't change a thing ...
(Original)
Nous venons pour la 4ème fois dans cet hôtel en famille (4personnes), et comme chaque année nous avons adoré notre séjour au Novotel Marrakech. L'accueil est toujours aussi chaleureux...l'équipe est souriante, bienveillante...nous apprécions énormément cet hôtel, la décoration est moderne, renouvelée chaque fois, comme une galerie d'art nous faisons le tour de la décoration que nous découvrons avec grand plaisir. Nous ne nous lassons pas d'ouvrir grand nos yeux pour observer chaque détail.
L'équipe est particulièrement touchante, à la réception, ils sont tous exceptionnels!!! Une équipe stable, accueillante, généreuse dans l'approche...nous remercions du fond du cœur Imad à la réception depuis de nombreuses années, qui ne change pas, toujours des petites attentions, des sourires, de la bienveillance, très méritant!!!merci à toi d'être aussi humain… nous remercions énormément Imane qui est dans l'hôtel depuis de nombreuses années aussi, et qui débute à la réception. Elle relève le défi de cette nouvelle fonction avec brio!!! Merci beaucoup pour votre gentillesse, votre calme...votre sourire, votre douceur, et votre approche si touchante. Merci à Aicha!!! toujours présente, souriante, pétillante!!! très courageuse!! qui fait un travail remarquable... merci pour vos sourires...Merci à Amine qui gère la réception depuis sont bureau, qui mérite énormément!! très courageux!!! souriant, bienveillant, touchant!!!merci merci!! votre motivation paye….Merci à Medhi, réceptionniste présent l'année dernière, extrêmement gentil, à l'écoute, calme…. merci merci merci!
Je remercie aussi les serveurs du petit déjeuner qui est varié, très bon, avec des vrais croissants, des crêpes marocaines, des fruits, du salé, du sucré...tellement complet que je ne peux pas tout décrire...la décoration du petit déjeuner donne envie d'y rester des heures. .merci pour tous vos efforts, et de nous permettre de partager un petit déjeuner privilégié. Je remercie tout particulièrement Narcis, extrêmement gentil!! toujours serviable, souriant, calme, apaisant, extrêmement touchant...Merci aux agents de sécurité qui nous accueillent comme des rois!!! Nous sentons un accueil personnalisé...rien que pour nous..pas destiné à une autre personne..quel plaisir dans un hôtel comme cela..nous sommes lucide, nous savons bien que c'est avec tout le monde..mais pendant un laps de temps, on pense que ce n'est que pour nous...alors, job réussi!..
Pour finir dans les remerciements, nous voulons dire à Monsieur le directeur Amine que nous le remercions de tout notre coeur pour réussir à maintenir la qualité de service de cet hôtel...la qualité humaine surtout, chère à mes yeux... je n'irais pas dans un établissement chaque année si un directeur est tyrannique avec son personnel. Il met en avant l'humain, l'échange, le partage, il aime montrer ses nouvelles oeuvres (tableaux, peintures sur les murs...), il est heureux de faire découvrir; Sa joie est communicative.L'hôtel est moderne tout comme le directeur, nous adorons passer des heures à éplucher un tableau... Le directeur passe du temps avec ses clients et se démène pour trouver ce qui nous manque.. ex: du fil et une aiguille..merci beaucoup pour cette petite attention! Nous ressentons une âme dans cet hôtel qui est à taille humaine, qui permet une approche personnalisée. L'équipe est l'ame de l'hôtel...Je dis toujours que pour avoir une bonne symphonie...il faut un bon chef d'orchestre.. merci Monsieur Amine, directeur du Novotel Marrakech.
Pour parler de l 'hôtel, nous aimons l'emplacement, très bien situé, propre, chambre spacieuse pour une famille de 4, lit fait tous les jours.. Vue sur les montagnes...du bonheur.. encore merci pour ces vacances apaisantes!!!
Nous reviendrons avec grand plaisir...
Dans une vie qui va à 100 à l'heure, où tout va vite, il faut s'accorder des pauses, et faire un arrêt sur image...notre arrêt sur images sont ces vacances au Novotel Marrakech...
Restez ainsi... ne changez rien..
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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octavio chinchilla6 years ago on Google
5/5
(Translated by Google) I have been two days in the hotel and I have found it quite good. The room is very large with a balcony and a good view, a bathroom in good condition and a separate well shower. Good bed, the air cools a little but we …
(Translated by Google) I have been two days in the hotel and I have found it quite good. The room is very large with a balcony and a good view, a bathroom in good condition and a separate well shower. Good bed, the air cools a little but we have 40 temperatures, it has a swimming pool, a gym, a good restaurant ...
(Original)
He estado dos días en el hotel y me ha parecido bastante bien. La habitación es muy grande con balcón y buena vista , baño en buenas condiciones separado ducha de poceta. Cama buena el aire enfría poco pero tenemos 40 de temperatura cuenta con piscina, gym buen restaurante....el desayuno esta bastante bueno y la ubicación también
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T
Teresa4 months ago on all.accor.com
4/5
(Translated by Google) I like the hotel, location and its staff.
(Original) …
Visited in June
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Jennah Jennah3 years ago on Google
1/5
(Translated by Google) Not even worthy of a star! It's a shame! Arrived at a late hour, I am assigned room 109, just asleep, I woke up scratching! I turn on the light and the big surprise full of bedbugs on the bed! It's a shame for a hotel …
(Translated by Google) Not even worthy of a star! It's a shame! Arrived at a late hour, I am assigned room 109, just asleep, I woke up scratching! I turn on the light and the big surprise full of bedbugs on the bed! It's a shame for a hotel even low-end! I change rooms but impossible to sleep this time because of the noise! All this no excuses from the hotel! In short to flee!
(Original)
Même pas digne d’une étoile! C’est une honte! Arrivée à une heure tardive, on m’attribue la chambre 109, à peine endormie, je réveillé en me grattant! J’allume la lumière et la grande surprise pleins de punaises sur le lit ! C’est une honte pour un hôtel même bas de gamme ! Je change de chambre mais impossible de dormir cette fois ci à cause du bruit ! Tout ça aucune excuse de la part de l hôtel ! Bref à fuir!
Trip typeVacation
Rooms1.0
Service1.0
Location1.0
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Fabrice Andrade3 years ago on Google
5/5
(Translated by Google) Quite friendly hotel with nice rooms and nice staff. On arrival we had a snack by the pool. It was an assortment of small Arab dishes. That was delicious. The next day at breakfast we went to the hotel pool very early …
(Translated by Google) Quite friendly hotel with nice rooms and nice staff. On arrival we had a snack by the pool. It was an assortment of small Arab dishes. That was delicious. The next day at breakfast we went to the hotel pool very early and had the a la carte breakfast by the pool. We had a royal breakfast for only 15 euros. Then in the afternoon we had cocktails and shisha by the pool. Atmosphere quite nice. In the evening there is music atmosphere too. We were able to do activities including camel while booking the activity from the hotel. The hotel is in a good location with bars, other hotels and the casino around.
(Original)
Hôtel assez sympathique avec de belles chambres et de gentil personnel. A notre arrivée on a pris un goûter au bord de la piscine. C'était un assortiment de petits plats arabes. C'était délicieux. Le lendemain au petit-déjeuner on été à la piscine de l'hôtel très tôt et on a pris le petit-déjeuner à la carte au bord de la piscine. On avait pris un petit-déjeuner royale pour seulement 15€. Puis en après-midi on a pris des cocktails et une shisha au bord de la piscine. Ambiance assez sympathique. Le soir il y a de la musique ambiance aussi. On a pu faire des activité notamment faire du chameau tout en réservant l'activité depuis l'hôtel. L'hôtel est situé dans un bon endroit avec des bars, autres hôtels et le casino autour.
Response from the owner3 years ago

Dear FABRICE ANDRADE

We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Amine TRABLSI

General Manager

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Francisco Inda Soto4 years ago on Google
5/5
(Translated by Google) Very good location 9 minutes from the mosque of the koutoubia walking and 16 from the Plaza Jemma el Fna. The triple room is very spacious and the service is very friendly and efficient. a good pool that fulfills its …
(Translated by Google) Very good location 9 minutes from the mosque of the koutoubia walking and 16 from the Plaza Jemma el Fna. The triple room is very spacious and the service is very friendly and efficient. a good pool that fulfills its function of refreshing and comforting the great heat. The restaurant recommended the first days of stay, since it combines traditional and European food. Very reconmendable the Hotel.
(Original)
Muy buena ubicación. A 9bminutos de la Mezquita de la koutoubia andando y a 16 de la Plaza Jemma el Fna. La habitación triple muy amplia y el servicio miy amable y eficaz . una buena piscina que cumple su función de refresco y reconfortante del gran calor. El restaurante recomendable los primeros dias de estancia, ya que combina la comida tradicional y la europea. Muy reconmendable el Hotel.
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Stefan TripleX2 years ago on Google
4/5
(Translated by Google) Clean hotel with a very good location for walking to almost everything in the downtown area.
The staff are polite and helpful. …
(Translated by Google) Clean hotel with a very good location for walking to almost everything in the downtown area.
The staff are polite and helpful.
The breakfast area is quite small though (so be on time).
(Original)
Sauberes Hotel mit einer sehr guten Lage von der man so gut wie alles im Innenstadtbereich erlaufen kann.
Die Mitarbeiter sind höflich und hilfsbereit.
Der Frühstücksbereich ist allerdings ziemlich klein (also pünktlich sein).
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Marie Luce Durand2 years ago on Google
4/5
(Translated by Google) I stopped there for your drink outside with these pretty braziers that warmed us up. The scenery was stunning. Swimming pool, palm trees, lights, everything invites you to the Moroccan dream. Very romantic. I …
(Translated by Google) I stopped there for your drink outside with these pretty braziers that warmed us up. The scenery was stunning. Swimming pool, palm trees, lights, everything invites you to the Moroccan dream. Very romantic. I recommand it.
(Original)
Je m y suis arrêtée pour votre un verre à l extérieur avec ces jolis braséro qui nous réchauffaient . Le paysage était époustouflant. Piscine palmiers éclairages tout vous invite au rêve marocain. Très romantique. Je le recommande.
Response from the owner2 years ago

(Translated by Google) Madame MARIE

Thank you for your comments following your stay at Novotel Marrakech Hivernage.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with all our team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service.

Looking forward to welcoming you again, please accept, Madam, that our expressions of

best

(Original)

Madame MARIE

Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marrakech Hivernage.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les

meilleurs

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mouad bizzou3 years ago on Google
5/5
(Translated by Google) Thanks to the hotel staff and mainly chicha service who always provide the best shisha in the city and with smiles. About the hotel there has been a beautiful evolution in common spaces over the years and the corner …
(Translated by Google) Thanks to the hotel staff and mainly chicha service who always provide the best shisha in the city and with smiles. About the hotel there has been a beautiful evolution in common spaces over the years and the corner is really trendy and chic. Continue like that.
(Original)
Merci aux equipes de l hôtel et principalement au service de chicha qui fournissent toujours les meilleurs chicha de la ville et avec le sourir. A propos de l hotel il y a eut une belle evolution dans les espaces commun au fils des années et le coin est vraiment branché et chic. Continuez comme ça.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Nabil Ait issimoura year ago on Google
3/5
(Translated by Google) Correct but nothing more.
The welcome is cold and very distant. We had the impression of not being welcome. …
(Translated by Google) Correct but nothing more.
The welcome is cold and very distant. We had the impression of not being welcome.
We went to the sofitel opposite and it has nothing to do with it is 10 worlds above
(Original)
Correct mais sans plus.
L'accueil est froid et très distant.nous avions eu l'impression de ne pas être bienvenu.
Nous sommes allé au sofitel en face et cela n'a rien à voir c'est 10 mondes au dessus
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Nassima Dalal Kninbaa year ago on Google
5/5
(Translated by Google) Beautiful area . Perfect service provided by extremely friendly staff. A big thank you to hajar and houcine who are always very caring !! To complete, we eat very well. To recommend …
(Translated by Google) Beautiful area . Perfect service provided by extremely friendly staff. A big thank you to hajar and houcine who are always very caring !! To complete, we eat very well. To recommend
(Original)
Très bel endroit . Un service parfait assuré par un personnel extrêmement gentil. Un grand merci à hajar et houcine qui sont toujours aux petits soins !! Pour compléter on y mange tres bien . A recommander
Trip typeFriends
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Birgitt Haching3 years ago on Google
1/5
(Translated by Google) Staff - all young and male - very hard-working and friendly. My single room was on the 1st floor directly above the main entrance of the hotel. What did it mean on the - day and night - VERY lively and noisy street, …
(Translated by Google) Staff - all young and male - very hard-working and friendly. My single room was on the 1st floor directly above the main entrance of the hotel. What did it mean on the - day and night - VERY lively and noisy street, which led to other streets that led to the traffic roundabout in the immediate vicinity. The countless people-carrying open carriages, each pulled by 2 horses, were part of the natural cityscape, whereby the eternal trotting of the poor horses NEVER stopped (not even at night). The entire traffic noise, which also never subsides, including the eternally trotting, pitiable horses (carriages), including the ever-present public traffic in front of the hotel entrance (and other hotels) directly under my window as well as the verbal arguments, from loud to screaming, between the constantly Pedestrians or tourists who stopped me made it impossible for me to get a night's sleep. Especially since I had to leave the window open, since the air conditioning didn't do anything except make a loud noise. All this despite ordered and promised quiet room at the back of the hotel!
The following can be said about the accommodation and equipment of my room as well as the supply:
Addendum done...
(Original)
Personal - alles jung und männlich - durchweg sehr bemüht und freundlich. Mein Einzelzimmer lag im 1. OG direkt über dem Haupteingang des Hotels. Was bedeutete an der - Tag und Nacht - SEHR lebhaften und lauten Straße, welche mit anderen Straßen zum gleich unmittelbar befindlichen Verkehrskreisel führte. Die zahllosen Personen-befördernden von jeweils 2 Pferden gezogenen offenen Kutschen gehörten zum selbstverständlichen Stadtbild, wobei das ewige Traben der armen Pferde zu KEINER Zeit (auch nicht nachts) einmal nachließ. Der gesamte ebenfalls nie nachlassende Verkehrslärm, inklusive der ewig trabenden, bedauernswerten Pferde (-kutschen), inklusive des stets präsenten Publikums-Verkehrs vor dem Hoteleingang (und weiterer Hotels) direkt unter meinem Fenster sowie die verbalen, von lauten bis schreienden Auseinandersetzungen der ständig sich aufhaltenden Passanten bzw. Touristen machten mir eine Nachtruhe unmöglich. Zumal ich das Fenster geöffnet lassen musste, da eine Klimaanlage außer lautem Geräusch keinerlei Leistung erbrachte. Dies alles trotz bestellten und zugesagten ruhigen Zimmers zur Rückseite des Hotels!!!
Zur Unterbringen und Ausstattung meines Zimmers sowie Versorgung ist Folgendes zu sagen:
Nachtrag erfolgt ...
Response from the owner3 years ago

Dear Mrs BIRGITT,

We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely

Amine TRABLSI

General Manager

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Adi VVV2 years ago on Google
3/5
(Translated by Google) 4 * in Marrakech is like 2 in Europe. There was no tragedy but the rooms and the entire hotel needs a facelift. The air conditioning hummed and the room didn't cool, so it was a bit hot. Staff (2 ladies) who did not …
(Translated by Google) 4 * in Marrakech is like 2 in Europe. There was no tragedy but the rooms and the entire hotel needs a facelift. The air conditioning hummed and the room didn't cool, so it was a bit hot. Staff (2 ladies) who did not speak English, but I got on well in French, is something to be praised for the hotel.
(Original)
4* w Marakeszu to jak 2 w Europie. Tragedii nie było ale pokoje i cały hotel wymaga liftingu. Klimatyzacja buczała a i tak nie chłodziła pokoju, wiec było odrobine gorąco. Personel ( 2 panie) które nie znały angielskiego , ale świetnie dogadywałem się z nimi po francusku to coś za co należy się pochwała dla hotelu.
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BEGOÑA GARCIA2 years ago on Google
4/5
(Translated by Google) We were four nights when we visited Marrakech. The hotel leaves the order of € 120 a night with breakfast and is very good, it is very spacious and is quite close to the center. …
(Translated by Google) We were four nights when we visited Marrakech. The hotel leaves the order of € 120 a night with breakfast and is very good, it is very spacious and is quite close to the center.
It is highly recommended.
On the other hand I have to complain seriously about the excursion that we were recommended to see the waterfall of Ourika. Nobody informed us about the difficulty of the climb taking into account my age, they did not even inform us about the footwear to wear. For all this I have to express my resounding complaint
(Original)
estuvimos cuatro noches cuando visitamos Marrakech. El hotel sale del orden de 120 € la noche con desayuno y está muy bien , es muy amplio y está bastante cerca del centro.
Es muy recomendable.
Por otro lado tengo que quejarme seriamente de la excursión que nos recomendaron para ver la cascada de Ourika. Nadie nos informo sobre la dificultad del ascenso teniendo en cuenta mi edad, ni siquiera nos informaron sobre el calzado a llevar. Por todo ello tengo que expresar mi rotunda queja
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boukhabrine amine3 years ago on Google
5/5
(Translated by Google) Hello
I stayed in the Novotel Marrakech for the end of year holidays the hotel is remarkable very well located with breathtaking view of the atlas the staff is very …
(Translated by Google) Hello
I stayed in the Novotel Marrakech for the end of year holidays the hotel is remarkable very well located with breathtaking view of the atlas the staff is very friendly and helpful we were lucky to have the new rooms freshly refurbished, for the food at the bazaar it is very good I recommend the very good homemade burger also the pizzas worthy of great Italian restaurants the breakfast is plentiful we little had even on extra everything that the buffet does not offer, Barber Shop corner very cozy and original a little beauty at any time; the quirky bar with great music right outside the reception which reminds me of an entrance to the famous hotels w
I recommend to everyone who wants to make a top getaway in Marrakech to take this hotel as a priority in their booking
(Original)
Bonjour
J'ai résidé dans le Novotel Marrakech pour les vacances de fin d'année l'hôtel est remarquable très bien situé avec vue imprenable sur l'atlas le staff est très aimable et serviable on a eu la chance d'avoir les nouvelles chambres fraichement réaménagées, pour la bouffe au bazar elle est très bonne je vous recommande le burger maison très bon aussi les pizzas dignes de grands restaus italiens le petit déjeuner est copieux on peu eut même sur extra tout ce que le buffet ne propose pas, coin Barber Shop très cozy et original a peu se faire une beauté à n'importe qu'el moment ; le bar original avec de la bonne music juste devant la réception qui me rappelle une entrée des célèbres hôtels w
Je recommande à chaque personne qui veut faire une escapade de top à Marrakech de prendre cet hotel comme priorité dans leur booking
Response from the owner3 years ago

(Translated by Google) Hello Mr BOUKHABRINE Amine,

We thank you for your comments following your stay at Novotel Marrakech Hivernage.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service.

Looking forward to welcoming you again, please believe, Sir, in expressing our best feelings

Amine TRABELSI

General manager

(Original)

Bonjour Mr BOUKHABRINE Amine,

Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marrakech Hivernage.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

Amine TRABELSI

Directeur General

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Jawad Benmhaya6 years ago on Google
2/5
(Translated by Google) A miserable welcome. With a sense of service. You arrive at the reception waiting for a simple hello. No presentation of the various services offered by the hotel. Single room bordering on rustic, not at all in line …
(Translated by Google) A miserable welcome. With a sense of service. You arrive at the reception waiting for a simple hello. No presentation of the various services offered by the hotel. Single room bordering on rustic, not at all in line with Novotel standards. Little pressure in the shower. Industrial soap. in accordance with the charter for a 4 star hotel. Staff asked me for a cigarette... Simply unprofessional. Do not expect a service up to what is requested by Novotel. Disappointed.
(Original)
Un acceuil lamentable. Auxun sens du service. Vous arrivez à la reception vous attendez pour un simple bonjour. Aucune presentation des differents services proposés par l'hotel. Chambre simple limite rustique pas du tt en adéquation avec les standards Novotel. Peu de pression sous la douche. Savon industriel. en accord avec la charte pour un hotel 4 etoiles. Personnel m'a demandé une cigarette... Siimplement pas professionnel. Ne vous attendez pas à un service à la hauteur de ce qui est demandé par Novotel. Deçu.
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Abdel Essoufi2 years ago on Google
3/5
(Translated by Google) - Clean hotel with welcoming staff.
- No noise even if it is located on a 2-lane street.
- Hearty breakfast but unfortunately always the same. …
(Translated by Google) - Clean hotel with welcoming staff.
- No noise even if it is located on a 2-lane street.
- Hearty breakfast but unfortunately always the same.
- Parking with a few spaces only. Otherwise your car will spend the night in the street.
(Original)
- Hotel propre avec personnel accueillant.
- Pas de bruit même s'il est situé sur une rue à 2 voies.
- Petit déjeuner consistant mais malheureusement toujours le même.
- Parking à quelques places seulement. Sinon votre voiture passera la nuit dans la rue.
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C
Claudio M.11 months ago on all.accor.com
4.5/5
(Translated by Google) Treated well from entry to exit!
My wife had forgotten her glasses and they put them away for us. …
Visited in November 2021
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Cyril F2 years ago on Google
1/5
(Translated by Google) When we arrived I had to wait 45 minutes to be given my room without any explanation. Then I had to camp in the lobby after 5 hours of waiting at 11 p.m. to get a cot, still without any explanation, and in the end had …
(Translated by Google) When we arrived I had to wait 45 minutes to be given my room without any explanation. Then I had to camp in the lobby after 5 hours of waiting at 11 p.m. to get a cot, still without any explanation, and in the end had a torn and dirty crib. Difficult to have restful nights because of the outside noise although I was on the 5th floor (club, club etc...). When we left, there was still no dialogue with the reception, no phrase such as "thank you for your stay", "have you had a good stay" ..... not even a "goodbye" nothing! Leak in the shower and no one came to fix it, low shower pressure .... behind the name Novotel hides a big scam. The breakfast and very very light. For breakfasts are leftovers from the night before that we are given back the next morning, and several of us got sick! I strongly advise against
(Original)
A notre arrivée j'ai du attendre 45 min que l'on me donne ma chambre et ce sans aucune explication. Ensuite j'ai du camper dans le hall après 5h d'attente à 23h pour avoir un lit bébé, toujours sans aucunes explications pour au final avoir un berceau déchiré et sale. Difficile de d'avoir des nuits reposantes de part le bruit extérieur bien que j'étais au 5e étage (boîte, club etc...). A notre départ toujours aucun dialogue avec l'accueil, aucune phrase du type "merci de votre séjour", "avez vous poser un bon sejour".....même pas un "au revoir" rien! Fuite dans la douche et personne est venu la réparée, pression de la douche faible....derrière le nom Novotel ce cache une grosse arnaque. Le petit déjeuner et très très léger. Pour les petits dejeuners sont les restes de la veille qu'on nous redonne le matin suivant, et on a ete plusieurs a tomber malade! Je déconseille fortement
Trip typeVacation · Family
Rooms3.0
Service1.0
Location1.0
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joelle gnowohi2 months ago on Google
5/5
(Translated by Google) Good reception and very clean
(Original)
Bon accueil et très propre
Response from the ownera month ago

(Translated by Google) Mrs joelle gnowohi,

Thank you for your review of our hotel.

We are delighted that you enjoyed your stay and hope to welcome you again very soon.

Please accept, Sir, our best regards.

(Original)

Madame joelle gnowohi,

Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.

Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

Veuillez agréer, Madame, nos salutations distinguées.

Leszek Wysocki3 years ago on Google
3/5
(Translated by Google) Pretty nice and safe location. It is true that the white police Land Cruiser blocked the sidewalk near the hotel and going to the hotel from the center you had to enter the traffic circle to bypass this police car. On …
(Translated by Google) Pretty nice and safe location. It is true that the white police Land Cruiser blocked the sidewalk near the hotel and going to the hotel from the center you had to enter the traffic circle to bypass this police car. On the plus side: a coffee / tea corner with running water in the room, a refrigerator and very diligent cleaning work. On the minus: on the last day the cockroach got out of the cockroach ... :(
(Original)
Dość ładna i bezpieczna lokalizacja. Co prawda biały policyjny Land Cruiser blokował chodnik przy hotelu i idąc do hotelu od centrum trzeba było wchodzić na jezdnię ronda by ominąć ten policyjny samochód. Na plus: kącik do kawy/herbatki z bieżącą wodą w pokoju, chłodziarka oraz bardzo sumienna praca sprzątaczek. Na minus: ostatniego dnia na firankę wylazł karaluch... :(
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dounia jabal3 years ago on Google
5/5
(Translated by Google) This little message to thank the whole team for the attention given throughout our stay.
We eat perfectly well. …
(Translated by Google) This little message to thank the whole team for the attention given throughout our stay.
We eat perfectly well.
Spacious room, hookah available, bar restaurant, maintained swimming pool.
Close to jemah El fna and gueliz ...
I highly recommend .
Thanks again and see you soon
(Original)
Ce petit message pour remercier tout l’équipe de l’attention donné tt au long de notre séjour.
On y mange parfaitement bien.
Chambre spacieuse, chicha à disponibilité, bar restaurant, piscine entretenu.
Proche de jemah El fna et de gueliz ...
Je recommande vivement .
Encore merci et à très bientôt
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Ahmed Eddefaa3 years ago on Google
5/5
(Translated by Google) The dream in colors.....
Very good place, more than magical, very family friendly. A professional staff dedicated to customers, smiling, welcoming, very good cuisine embellished by a …
(Translated by Google) The dream in colors.....
Very good place, more than magical, very family friendly. A professional staff dedicated to customers, smiling, welcoming, very good cuisine embellished by a talented young chef Amine, all of this is orchestrated by a great and wonderful general manager Mr. Amine trabalssi
(Original)
Le rêvé en couleurs.....
Très bon endroit , plus que magique , très familial . Un personnel professionnel dévoué aux clients ,souriant , acceuillant , très bonne cuisine agrémentée par un jeune chef talentueux Amine , tout ça est orchestré par un grand et merveilleux directeur général monsieur Amine trabalssi
Trip typeFamily
Rooms5.0
Service5.0
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sara kamal10 months ago on Google
1/5
(Translated by Google) No one, bad service, the rooms are crowded, the man at the reception is rude, the interior decor leaves something to be desired 🥱😤 …
(Translated by Google) No one, bad service, the rooms are crowded, the man at the reception is rude, the interior decor leaves something to be desired 🥱😤
(Original)
Nul, mauvais service, les chambres sont encombrés, l'homme à l'accueil est malpoli, la déco d'intérieur laisse à désirer 🥱😤
Response from the owner10 months ago

(Translated by Google) Mrs Kamal,

Thank you for taking the time to share your review. Although we would have liked your experience to have been more pleasant, your feedback and impressions are very important to us, as they help us to improve our services on a daily basis. The satisfaction of our customers is our priority, but apparently we did not succeed this time. If you give us the opportunity to regain your trust, we will be happy to offer you the best that our customers delight in every day.

Please accept, Sir, our best regards.

(Original)

Madame Kamal,

Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.

Veuillez agréer, Madame, nos salutations distinguées.

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Youssef Bennouna2 years ago on Google
5/5
(Translated by Google) Good hotel without pretensions. Service as expected from this chain. Good restaurant with entertainment (outside the Covid period) and nice swimming pool. Very well located near restaurants, clubs and hotels in the …
(Translated by Google) Good hotel without pretensions. Service as expected from this chain. Good restaurant with entertainment (outside the Covid period) and nice swimming pool. Very well located near restaurants, clubs and hotels in the heart of the wintering area. Excellent choice for exploring Marrakech.
(Original)
Bon hotel sans prétentions. Service tel qu'attendu de la part de cette chaîne. Bon restaurant avec animation (hors période de Covid) et jolie piscine. Très bien situé près de restaurants, boîtes et hôtels en plein quartier de l'hivernage. Excellent choix pour la découverte de Marrakech.
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El Ghali CHAOUI3 years ago on Google
5/5
(Translated by Google) superb establishment, the cuisine is delicious, you can feel the hand of chef amine and chef hicham, the director mr. amine is very present in the field, always talking with his customers to see what they need, thanks …
(Translated by Google) superb establishment, the cuisine is delicious, you can feel the hand of chef amine and chef hicham, the director mr. amine is very present in the field, always talking with his customers to see what they need, thanks to pierre for his availability. I highly recommend the establishment
(Original)
superbe établissement, la cuisine y est succulente, on sent la main du chef amine et du chef hicham, le directeur m. amine est très présent sur le terrain, toujours à discuter avec ses clients pour voir ce qu'il leur faut, merci à pierre pour sa disponibilité. je recommande vivement l'établissement
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner4 years ago

(Translated by Google) Hello,

Thank you for your comments following your stay at Novotel Marrakech Hivernage.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with all our team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service.

Looking forward to welcoming you again, please accept, Sir, our best wishes.

Amine TRABELSI

General manager

(Original)

Bonjour,

Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marrakech Hivernage.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

Amine TRABELSI

Directeur Général

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Raul Fernandez4 years ago on Google
3/5
(Translated by Google) hotel without any charm, it is true that it is not expensive and that as a good part you can enjoy the pool, but the rooms are ugly and impersonal and is neither far nor near the square so it is not comfortable. The …
(Translated by Google) hotel without any charm, it is true that it is not expensive and that as a good part you can enjoy the pool, but the rooms are ugly and impersonal and is neither far nor near the square so it is not comfortable. The walk to the square is not interesting either. In the area taxi drivers are more demanding with their rates. Much better to take something closer to the medina.
(Original)
hotel sin ningún encanto, es cierto que no es caro y que como parte buena puedes disfrutar de la piscina, pero las habitaciones son feas e impersonales y no esta ni lejos ni cerca de la plaza por lo que no resulta comodo. El paseo hasta la plaza tampoco es que sea interesante. Por la zona los taxista son mas exigentes con sus tarifas. Mucho mejor coger algo mas cerca de la medina.
Response from the owner4 years ago

(Translated by Google) Dear Raul Fernandez,

We appreciate the time you have taken to provide us with feedback regarding your stay at the Novotel Marrakech Hivernage (ex Novotel Suites).

We are extremely sorry that your experience did not meet your expectations; Please allow us to extend our sincerest apologies.

At Novotel, we strive to provide quality service to each of our clients, so your comments are very important to us. Please be assured that we will take the necessary measures so that what happened in your stay does not happen again.

We sincerely appreciate that you have shared this matter with us and we trust that you will give us another opportunity to be able to offer you an optimal service.

Receive a cordial greeting.

Amine TRABELSI

director

(Original)

Estimado Raul Fernandez,

Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Marrakech Hivernage (ex Novotel Suites).

Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas.

En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia.

Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo.

Reciba un cordial saludo.

Amine TRABELSI

Director

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Faical Afifi3 years ago on Google
4/5
(Translated by Google) great all saints day holiday
hotel near the city center and the square
the rooms are clean and large despite the decor which is starting to fade. …
(Translated by Google) great all saints day holiday
hotel near the city center and the square
the rooms are clean and large despite the decor which is starting to fade.
helpful staff especially at the reception the receptionist Aïcha always listening smiling at your service
without forgetting the restaurant team
I highly recommend thanks again for everything aisha
(Original)
superbe vacances de la toussaint
hotel pret du centre ville et la place
les chambres sont propres et grandes malgré la deco qui commence a être passé.
personnel serviable surtout a l accueil la réceptionniste Aïcha toujours a l ecoute souriante a votre service
sans oublier l equipe du restaurant
je recommande vivement merci encore pour tout aicha
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Ouafa9 Guedouaria year ago on Google
5/5
(Translated by Google) Super welcomes everyone and smiling and helpful spacious and clean room cleaning lady at 12 p.m. always on time and very kind the small fridge always restocking water soap towel shampoo the same in my bathroom I …
(Translated by Google) Super welcomes everyone and smiling and helpful spacious and clean room cleaning lady at 12 p.m. always on time and very kind the small fridge always restocking water soap towel shampoo the same in my bathroom I enjoyed my stay on hotel bar staff also at the top of the top listening even when it has special requests the night watchmen the same French nothing to say I hope to come back one day from an Algerian who came for the first time and who does not regret thank you to the novotel team for making our stay for my mother and I more than pleasant see you soon 🥰
(Original)
Super aceuille tout le monde et souriant et serviable chambre spacieuse et propre femme de ménage a 12h tjr a l'heure et très gentil le petit frigo toujours réapprovisionner en eau savon serviette shampoing de meme dans ma salle de bain j'ai apprécier mon séjour le personel du bar de l'hôtel aussi au top du top a l'écoute meme quand c des demandes particulières les gardiens de nuit pareille frenchement rien a dire j'espère revenir un jour de la part d'une Algerienne qui venait pour la première fois et qui ne regrette pas merci a tte l'équipe du novotel pour avoir rendu notre séjour a ma mere et moi plus que agréable a bientôt 🥰
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
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Cawa3 years ago on Google
3/5
(Translated by Google) A little wait for cocktails and service in general. Moreover the cocktails are little "garnis", as soon as they can put the 3 quarter in ice looted. And do not expect to smell the alcohol in the glass 🤣 we thought we …
(Translated by Google) A little wait for cocktails and service in general. Moreover the cocktails are little "garnis", as soon as they can put the 3 quarter in ice looted. And do not expect to smell the alcohol in the glass 🤣 we thought we had taken alcohol-free cocktails ...
(Original)
Un peu d'attente pour les cocktails et le service en général. D'ailleurs les cocktails sont peu "garnis", dès qu'ils peuvent ils mettent les 3 quart en glace pillée. Et ne pas s'attendre à sentir l'alcool dans le verre 🤣 on pensait avoir prit des cocktails sans alcool...
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Kaoutar EL3 years ago on Google
5/5
(Translated by Google) At the top of the top! Clean nothing to say! The team is more than brilliant, welcoming and warm! We eat well, the paintings at the hotel are 'particularly original ... ;-D I recommend 10,000 times and I'll come back …
(Translated by Google) At the top of the top! Clean nothing to say! The team is more than brilliant, welcoming and warm! We eat well, the paintings at the hotel are 'particularly original ... ;-D I recommend 10,000 times and I'll come back !!!
Thank you!!!
(Original)
Au top du top! Propreté rien a dire! L’équipe est plus que géniale, accueillante et chaleureuse ! On y mange bien, les tableaux à l’hôtel sont sont’ particulièrement originaux... ;-D Je recommande 10 000 fois et je reviendrais !!!
Merci à vous!!!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Amazonia Tourcoing5 years ago on Google
5/5
(Translated by Google) Hotel just at the top we were very well received by Imad Aicha and Aziz! The top! The director is listening and really accessible !!!!! Bravo very nice team !!!!! Good job !!! Continue so we'll come back very soon …
(Translated by Google) Hotel just at the top we were very well received by Imad Aicha and Aziz! The top! The director is listening and really accessible !!!!! Bravo very nice team !!!!! Good job !!! Continue so we'll come back very soon !!!!! Not to mention narguishop super team I see advice strongly Saida and rachida
(Original)
Hôtel juste au top nous avons etzit tres bien accueillis par imad aicha et Aziz ! Le top ! Le directeur est à l'écoute et vraiment accessible !!!!! Bravo tres belle équipe !!!!! Good job!!! Continuez ainsi on reviendras tres vite !!!!! Sans oublier narguishop super équipe je vois conseil vivement Saida et rachida
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yazid alaoui2 years ago on Google
5/5
(Translated by Google) Excellent stay in this beautiful hotel, the accommodation was great and Tranquil, so for catering, (the breakfast was so good and cool especially with a staff that provides a very good service in the morning.) …
(Translated by Google) Excellent stay in this beautiful hotel, the accommodation was great and Tranquil, so for catering, (the breakfast was so good and cool especially with a staff that provides a very good service in the morning.)
(Original)
Excellent séjour passé dans ce magnifique Hôtel, l'hébergement était formidable et Tranquil, ainsi pour la restauration, ( le petit déjeuner était tellement bien et cool surtout avec un staff qui assure un très bon service la matinée.)
Trip typeFamily
Rooms4.0
Service5.0
Location5.0
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jil peiffer11 months ago on Google
5/5
(Translated by Google) Great hotel! Thank you Aicha for your warm welcome! 2020,2021 and we will surely be back in 2022! Thanks to the whole team! Great location …
(Translated by Google) Great hotel! Thank you Aicha for your warm welcome! 2020,2021 and we will surely be back in 2022! Thanks to the whole team! Great location
(Original)
Super hôtel! Merci Aicha pour ton acceuil chaleureux! 2020,2021 et on revient surement 2022! Merci à toute l‘équipe! Super localisation
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פנחס מיארה5 months ago on Google
4/5
(Translated by Google) Nice Mahon minus. Do not expect
(Original)
מחון נחמד מינוס. לא לצפות
Trip typeVacation · Family
Rooms3.0
Service4.0
Location4.0
Response from the owner5 months ago

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Jack G3 years ago on Google
5/5
(Translated by Google) My travel group stayed at the Novotel Marrakech from January 27-29, 2019. The staff were friendly, hospitable and very welcoming. I would like to mention Abdullah in particular, whom we meet on the street on our way …
(Translated by Google) My travel group stayed at the Novotel Marrakech from January 27-29, 2019. The staff were friendly, hospitable and very welcoming. I would like to mention Abdullah in particular, whom we meet on the street on our way home from work and on our way to the mall to do some shopping. He was very helpful in showing us the best bank to exchange some currency for one of us, good places to shop for the things we were looking for, and escorted me especially to a good hammam to get the complete experience of a hammam. Abdullah certainly had our respect and admiration for going out of his way to welcome us to Marrakech. I will highly recommend Novotel to anyone visiting Marrakech.
(Original)
Mon groupe de voyage a séjourné au Novotel Marrakech du 27 au 29 janvier 2019. Le personnel était sympathique, hospitalier et très accueillant. Je voudrais en particulier citer Abdullah, que nous rencontrons dans la rue en rentrant chez lui après le travail et en nous rendant au centre commercial pour faire quelques achats. Il a été très utile pour nous montrer la meilleure banque pour échanger de la monnaie pour l'un de nous, de bons endroits pour faire des emplettes pour les choses que nous recherchions, et m'a accompagné particulièrement vers un bon hammam pour obtenir l'expérience complète d'un hammam. Abdullah a certainement eu notre respect et notre admiration pour avoir fait tout son possible pour nous accueillir à Marrakech. Je recommanderai vivement Novotel à tous ceux qui visitent Marrakech.
Response from the owner3 years ago

(Translated by Google) Hello Mr. JACK,

We thank you for your comments following your stay at Novotel Marrakech Hivernage.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service.

Looking forward to welcoming you again, please believe, Sir, in expressing our best feelings

Amine TRABELSI

General manager

(Original)

Bonjour Mr JACK,

Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marrakech Hivernage.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

Amine TRABELSI

Directeur General

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BENNIS VOYAGES3 years ago on Google
5/5
(Translated by Google) Hello
the stay was impeccable the reception of the reception teams were warm without …
(Translated by Google) Hello
the stay was impeccable the reception of the reception teams were warm without forgetting Mr amine he gave us access time to serve us and every time he asked after us if all is well ect ... in short it is someone a nice and helpful i hope to find people like him in other accor group hotels
(Original)
bonjour
le séjour était impeccable l’accueille de l'équipes réception étaient chaleureuse sans oublier Mr amine il nous a accorder accès de temps pour nous servir et à chaque foie il demandait après nous si tout va bien ect... bref c'est quelqu'un de gentil et serviable j’espère trouver des personnes comme lui dans des autres hôtels groupe accor
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Youssef Sidqui6 years ago on Google
1/5
(Translated by Google) The 12.09.16
To the Director of NOVOTEL …
(Translated by Google) The 12.09.16
To the Director of NOVOTEL
Subject: Complaint / CAS-1229148-X3V5K8
Mr. Director,
Allow me to inform you that the last stay that I made from 08/22 to 08/29/16 at the Novotel in Marrakech was catastrophic (complaint of 08/28/16).
I bring to your attention that I have been a customer in this Hotel since it opened, I spend an average of 25 to 30 nights per year, I have had good memories with the three Directors of this Hotel and I have been a member of the Accor club since 2013. A large majority of clients are work colleagues in Morocco or France.
Among the anomalies that I noticed during my stay are:
-The television is almost not working properly since only the M6 ​​channel is functional (subscription problem, signal and image quality) and the TVs are not HD.
-The refrigerator is often broken, especially in hot weather.
-The carpet is bathroom and mold problem.
-The curtains are roomy and torn.
-Absence of soap dispensers in the bathrooms.
-The terraces are empty and poorly maintained.
-The children's bed is broken.
-In addition Deputy Director imposes his own rules on the hotel by prohibiting residents from ordering meals from outside the establishment and by requiring customers to eat in the restaurant, which is illegal ...
I would also like to inform you Sir that this establishment in total degradation despite the few episodic alterations and it is a pity for this establishment given the assets it has (proximity, security and the staff which is exceeded).
Please accept Mr. Director the expression of my best regards.
Mr. SIDQUI
(Original)
Le 12.09.16
A Monsieur le Directeur de NOVOTEL
Objet : Réclamation /CAS-1229148-X3V5K8
Monsieur le Directeur,
Permettez-moi de vous informer que le dernier séjour que j'ai effectué du 22/08 au 29/08/16 au Novotel à Marrakech était catastrophique (réclamation du 28/08/16).
Je porte à votre connaissance que je suis un client dans cet Hôtel depuis son ouverture, je passe en moyenne 25 à 30 nuits par an, j'ai vécu des bons souvenirs avec les trois Directeurs de cet Hôtel et je suis adhérent au club Accor depuis 2013. Une grande majorité des clients sont des collègues de travail au Maroc ou en France.
Parmi les anomalies que j'ai constaté durant mon séjour sont :
-La télévision est presque ne fonctionne pas correctement puisque seule la chaine M6 est fonctionnelle (problème d'abonnement, signal et qualité d'image) et les TV ne sont pas HD.
-Le frigidaire est souvent en panne surtout en période de chaleur.
-La moquette est salle et problème de moisissure.
-Les rideaux sont salles et déchirés.
-Absence de distributeurs de savon dans les salles de bain.
-Les terrasses sont salles et mal entretenues.
-Le lit des enfants est cassé.
-En plus Directeur adjoint impose ses propres règles à l'hôtel en interdisant aux résidents de commander des repas de l'extérieur de l'établissement et en imposant aux clients de manger dans le resto de celui-ci ce qui est illégal ...
Je tiens à vous informer également Monsieur que cet établissement en dégradation totale malgré les quelques retouches épisodiques et c'est dommage pour cet établissement étant donné les atouts qu'il possède (proximité, sécurité et le personnel qui est dépassé).
Veuillez agréer Monsieur le Directeur l'expression de mes salutations les meilleures.
M. SIDQUI
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Mouhcine Marruecos2 years ago on Google
5/5
(Translated by Google) Almost perfect
I had a great time in this hotel with my concubine.
I would like to thank mrs Aïcha for her professionalism as well as amine and …
(Translated by Google) Almost perfect
I had a great time in this hotel with my concubine.
I would like to thank mrs Aïcha for her professionalism as well as amine and mehdi in fact I would like to thank
the whole team. you are at the top I will come back very quickly
(Original)
Presque parfait
J'ai passé un très bon moment dans cet hôtel avec ma concubine.
Je tiens à remercier mme Aïcha pour son professionnalisme ainsi que amine et mehdi à vrai dire j'aimerais remercier
toute l'équipe .vous êtes au top je reviendrai très vites
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
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Mo Ama month ago on Google
1/5
(Translated by Google) Too expensive prices and old hotel
(Original) …
(Translated by Google) Too expensive prices and old hotel
(Original)
Trop cher les prix et hotel vieillot
Trip typeVacation · Solo
Rooms1.0
Service1.0
Location1.0
Response from the ownera month ago

(Translated by Google) Dear,

Thank you for your review of our hotel.

We are delighted that you enjoyed your stay and hope to welcome you again very soon.

Please accept, Madam, Sir, our best regards.

(Original)

Madame, Monsieur,

Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.

Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.

Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

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Mohamed Allali2 years ago on Google
5/5
(Translated by Google) Hotel very well located with very good value for money, impeccable service, very friendly and attentive employees.
A big thank you to mehdi and imane. …
(Translated by Google) Hotel very well located with very good value for money, impeccable service, very friendly and attentive employees.
A big thank you to mehdi and imane.
(Original)
Hôtel très bien situé avec un très bon rapport qualité et prix, service impeccable, les employés très aimables et à l'écoute.
Un grand merci à mehdi et imane.
Trip typeVacation
Rooms4.0
Service5.0
Location5.0
Response from the owner2 years ago

(Translated by Google) Mister Allali

Thank you for your comments following your stay at Novotel Marrakech Hivernage.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with all our team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service.

Looking forward to welcoming you again, please accept, Sir, that in expressing our feelings the

best

(Original)

Monsieur Allali

Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marrakech Hivernage.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur , en l’expression de nos sentiments les

meilleurs

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PRSN-SAIa year ago on Google
1/5
(Translated by Google) Poor service and rude waiters. Disappointing experience. I do not recommend this hotel …
(Translated by Google) Poor service and rude waiters. Disappointing experience. I do not recommend this hotel
(Original)
Service médiocre et serveurs impolis. Expérience décevante. Je vous déconseille cet hôtel
Trip typeCouple
Rooms2.0
Service1.0
Location3.0
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Oumhani Belbchir4 years ago on Google
5/5
(Translated by Google) Very nice hotel, very welcoming and friendly staff, in particular the general manager, Mr. Amine, who is very present and attentive to his clients. …
(Translated by Google) Very nice hotel, very welcoming and friendly staff, in particular the general manager, Mr. Amine, who is very present and attentive to his clients.
I recommend this hotel, and I will not hesitate to repeat my experience.
(Original)
Très bel hôtel, personnel très accueillant et sympathique en particulier le directeur général monsieur Amine qui est très présent et au petit soin avec ses clients.
Je vous recommande cet hôtel, et je n'hésiterai pas à renouveler mon expérience.
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Gerard C.2 years ago on Google
4/5
(Translated by Google) We booked for one night, very welcome, large room on the quiet courtyard / pool, bedding very correct, hearty breakfasts, hotel in the beautiful area with lounge bars nearby. …
(Translated by Google) We booked for one night, very welcome, large room on the quiet courtyard / pool, bedding very correct, hearty breakfasts, hotel in the beautiful area with lounge bars nearby.
(Original)
Nous avons réservé pour une nuit, très bon accueil, grande chambre au calme côté cour/Piscine, literie très correcte, petits déj copieux, hôtel dans le beau quartier avec bars lounge à proximité.
Trip typeCouple
Rooms4.0
Service4.0
Location5.0
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M. CASTRO2 years ago on Google
5/5
(Translated by Google) Excellent location near the Medina but at the same time in a quiet area.
Very spacious and comfortable rooms. Good restaurant with atmosphere, great pool …
(Translated by Google) Excellent location near the Medina but at the same time in a quiet area.
Very spacious and comfortable rooms. Good restaurant with atmosphere, great pool and impeccable staff treatment.
(Original)
Excelente ubicación cercano a la Medina pero a la vez en una zona tranquila.
Habitaciones muy amplias y cómodas. Restaurante bueno y con ambiente, piscina estupenda y el trato del personal impecable.
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Angel Trueba Villegas2 years ago on Google
5/5
(Translated by Google) Good hotel in marraketch a few minutes walk from the historical center of Marrakech, well cared for and well attended by friendly employees. It also has a pool to cool off in the hottest hours. …
(Translated by Google) Good hotel in marraketch a few minutes walk from the historical center of Marrakech, well cared for and well attended by friendly employees. It also has a pool to cool off in the hottest hours.
(Original)
Buen hotel en marraketch a muy pocos minutos andando del centro histórico de marrakech cuidado y bien atendido por amables empleados. Además dispone de piscina donde refrescarse en las horas de más calor.
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Marrakech Taxi Transfert3 months ago on Google
5/5
(Translated by Google) Top taxi service in Essaouira
(Original) …
(Translated by Google) Top taxi service in Essaouira
(Original)
Top service de taxi à Essaouira
Response from the owner3 months ago

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

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Abdellah Garmali4 years ago on Google
5/5
(Translated by Google) Located in the heart of the Hivernage district in Marrakech, the 4-star Novotel Marrakech Hivernage has an outdoor swimming pool. It also offers a 24-hour gym 1.5 km from the medina and Jamaâ El Fna Square. …
(Translated by Google) Located in the heart of the Hivernage district in Marrakech, the 4-star Novotel Marrakech Hivernage has an outdoor swimming pool. It also offers a 24-hour gym 1.5 km from the medina and Jamaâ El Fna Square.
All rooms have a microwave and refrigerator. Some have a view of the swimming pool.
The Novotel Marrakech Hivernage serves breakfast every morning. You can enjoy a drink on the terrace. The Bazz'Art fair is open every day from 8 p.m. to 1 a.m.
Free Wi-Fi is accessible throughout the hotel. The Novotel Marrakech Hivernage is 3 km from Marrakech-Menara Airport and 1.5 km from Marrakech Train Station.
It is the preferred area of ​​travelers visiting Marrakech, according to independent guest reviews.
Couples particularly like the location of this property. They give it the score of 8.2 for a stay for two.
(Original)
Situé au cœur du quartier de l'Hivernage à Marrakech, l'hôtel 4 étoiles Novotel Marrakech Hivernage est doté d'une piscine extérieure. Il propose aussi une salle de sport ouverte 24h/24 à 1,5 km de la médina et de la place Jamaâ El Fna.
Toutes les chambres disposent d'un micro-ondes et d'un réfrigérateur. Certaines offrent une vue sur la piscine.
Le Novotel Marrakech Hivernage vous servira un petit-déjeuner tous les matins. Vous pourrez déguster une boisson sur la terrasse. Le salon Bazz'Art est ouvert tous les jours de 20h00 à 1h00.
Une connexion Wi-Fi est accessible gratuitement dans tout l'hôtel. Le Novotel Marrakech Hivernage se trouve à 3 km de l'aéroport de Marrakech-Menara et à 1,5 km de la gare de Marrakech.
C'est le quartier préféré des voyageurs visitant Marrakech, selon les commentaires clients indépendants.
Les couples apprécient particulièrement l'emplacement de cet établissement. Ils lui donnent la note de 8,2 pour un séjour à deux.
Response from the owner4 years ago

(Translated by Google) Hello Mr GARMALI,

Thank you for your comments following your stay at the Novotel Marrakech Hivernage.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff, who work day after day to provide you with impeccable service.

Looking forward to welcoming you again, please believe, Sir, in the expression of our best feelings.

Amine TRABELSI

General manager

(Original)

Bonjour Mr GARMALI,

Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marrakech Hivernage.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

Amine TRABELSI

Directeur Général

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Salwa Zaki2 years ago on Google
5/5
(Translated by Google) Great hotel! Spacious and clean rooms. Staff smiling and very professional! Thanks for everything, I'll be back very soon! …
(Translated by Google) Great hotel! Spacious and clean rooms. Staff smiling and very professional! Thanks for everything, I'll be back very soon!
(Original)
Super hôtel ! Chambres spacieuses et propres. Personnel souriant et très professionnel! Merci pour tout, je reviendrais très bientôt !
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner2 years ago

(Translated by Google) Mrs ZAKI SALWA

Thank you for your comments following your stay at Novotel Marrakech Hivernage.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with all our team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service.

Looking forward to welcoming you again, please accept, Madam, our best wishes.

(Original)

Madame ZAKI SALWA

Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marrakech Hivernage.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame en l’expression de nos sentiments les meilleurs .

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Mónica martín báez2 years ago on Google
3/5
(Translated by Google) I went for work, the hotel is very well located, near the center of Marrakech. The room is fine, although cleanliness could improve. Good breakfast, buffet, with many options. :) …
(Translated by Google) I went for work, the hotel is very well located, near the center of Marrakech. The room is fine, although cleanliness could improve. Good breakfast, buffet, with many options. :)
(Original)
Fui por tema de trabajo, el hotel está muy bien ubicado, cerca del centro de Marrakech. La habitación está bien, aunque la limpieza podría mejorar. El desayuno bueno, buffet, con muchas opciones. :)
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Reda Badaouia year ago on Google
3/5
(Translated by Google) Nice room, noisy air conditioning, well located hotel but very little space in the Garage. …
(Translated by Google) Nice room, noisy air conditioning, well located hotel but very little space in the Garage.
(Original)
Belle chambre , climatisation bruyante, hôtel bien situé mais très peu de place dans le Garage.
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Moulay Youssef3 years ago on Google
5/5
(Translated by Google) Great location in the city, I was well received, the staff are very friendly and smiling and attentive, the breakfast is very nice, I will return for sure. …
(Translated by Google) Great location in the city, I was well received, the staff are very friendly and smiling and attentive, the breakfast is very nice, I will return for sure.
(Original)
Très bien situé dans la ville, j'ai été bien accueillis, le personnel est très aimable et souriant et attentionné, le petit déjeuner est très agréable, j'y retournera c'est sûr.
Trip typeSolo
Rooms5.0
Service5.0
Location5.0
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Frederic Carthalade2 years ago on Google
5/5
(Translated by Google) Superb welcome the reception are professional unfortunately the setting and the space superbly relaxing in this period is empty Marrakech is a desert but where the staff knows how to give a warm smile …
(Translated by Google) Superb welcome the reception are professional unfortunately the setting and the space superbly relaxing in this period is empty Marrakech is a desert but where the staff knows how to give a warm smile
(Original)
Superbe accueil la réception sont professionnel malheureusement le cadre et l'espace superbement relaxant en cette période est vide Marrakech est un désert mais où le personnel sait y donner un sourire chaleureux
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said sabbah3 years ago on Google
5/5
(Translated by Google) I am a graffiti artist, I had a very good stay at the hotel, the place is really magical, the staff is very friendly, I spent a month here, I made paintings, I invite you to discover the new Novotel paintings, the …
(Translated by Google) I am a graffiti artist, I had a very good stay at the hotel, the place is really magical, the staff is very friendly, I spent a month here, I made paintings, I invite you to discover the new Novotel paintings, the director is very friendly, a real art lover, thank you for the warm welcome :)
(Original)
je suis un artiste Graffeur , j’ai passé un très bon séjour à l’hotel , l’endroit est vraiment magique , le personnel est très sympathiques , j’ai passé un mois ici , j’ai fait des toiles , je vous invite à découvrir les nouvelles toiles du Novotel , le directeur est très sympathique , un vrai passionné d’art , je vous remercie pour le bon accueil :)
Trip typeSolo
Rooms5.0
Service5.0
Location5.0
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Maja Saabye4 years ago on Google
3/5
(Translated by Google) Service, staff and especially the food in their bar / restaurant are top notch. The waiters (especially one particular) were very service minded and gave us a great experience every time we went for breakfast or for …
(Translated by Google) Service, staff and especially the food in their bar / restaurant are top notch. The waiters (especially one particular) were very service minded and gave us a great experience every time we went for breakfast or for drinks in the afternoon.
Do myself a favor to eat dinner or lunch in bazz’art! So wonderful food and service!
The downside of this hotel is that it simply needs a refurbishment of the rooms. A little refreshing of paint and various damages would help a lot.
Many things in our room did not work optimally or not at all, eg hair dryer, shower, etc. We even draw attention to it, and were promised that it would be fixed - but without success.
Very unfortunate, as the overall impression is otherwise good at the hotel.
The hotel is also nicely located around good restaurants and nightlife.
(Original)
Service, personalet og særligt maden i deres bar/restaurant er i top. Tjenerne (særligt én bestemt) var meget servicemindede og gav os en fantastisk oplevelse hver gang vi var til morgenmaden eller til drinks om eftermiddagen.
Gør jeg selv en tjeneste at spis aftensmad eller frokost i bazz’art! Så skøn mad og betjening!
Det negative ved dette hotel er at det simpelthen trænger til en renovation af værelserne. Lidt opfriskning af maling og diverse skader ville hjælpe meget.
Mange ting på vores værelse virkede ikke optimalt eller slet ikke, eks. hårtørrer, bruser osv. Vi gjorder endda opmærksom på det, og blev lovet at det ville blive ordnet - men uden held.
Meget ærgerligt, da helhedsindtrykket ellers er godt på hotellet.
Hotellet er desuden dejligt placeret omkring gode restauranter og natteliv.
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David Alonso3 years ago on Google
3/5
(Translated by Google) Spacious and well thought out rooms !! By cons a lot of malfunctions ... (the shower runs very poorly, the defective TV, door also) provide renovations .... …
(Translated by Google) Spacious and well thought out rooms !! By cons a lot of malfunctions ... (the shower runs very poorly, the defective TV, door also) provide renovations ....
(Original)
Chambres spacieuses et bien pensées!! Par contre beaucoup des défauts de fonctionnement... ( la douche s'écoule très mal, le téléviseur défectueux, porte également) prévoir des rénovations....
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PhysioCoachSam Belghiat (Sam)3 years ago on Google
5/5
(Translated by Google) Me and my family of 5 have spent a great stay in Novotel Marrakech Hivernage, the staff is very welcoming, friendly and competent, the food is very good and varied, the breakfast is very good, central and 5 to 8 …
(Translated by Google) Me and my family of 5 have spent a great stay in Novotel Marrakech Hivernage, the staff is very welcoming, friendly and competent, the food is very good and varied, the breakfast is very good, central and 5 to 8 minutes to Jamaa El Fana Marrakech center, saves a lot of money and much time, pool very clean and comfortable, many thanks to Novotel Marrakech team.
(Original)
Ich und meine 5 köpfige Familie haben super schönen Aufenthalt in Novotel Marrakech Hivernage verbracht, das Personal ist sehr herzlich, freundlich und kompetent, das Essen ist sehr gut und vielseitig, das Früstuck besonders ist sehr gut, zentral und 5 bis 8 min bis zum Jamaa El Fana Marrakech Zentrum, spart viel Geld und viel Zei, Pool sehr sauber und bequeme liegen, vielen herzlichen Dank an Novotel Marrakech Team.
Response from the owner3 years ago

Dear Mr ABDESSAMAD BELGHIAT,

We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely

Amine TRABLSI

General Manager

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Mohamed El Bachir Benatia2 years ago on Google
5/5
(Translated by Google) I had a great stay, the breakfast was beautiful I insist a lot on the staff he was smiling all the time thank you for your wonderful service …
(Translated by Google) I had a great stay, the breakfast was beautiful I insist a lot on the staff he was smiling all the time thank you for your wonderful service
(Original)
J'ai passé un excellent séjour, le petit-déjeuner était magnifique j'insiste beaucoup sur le staff il était souriant tout le temps je vous remercie pour votre magnifique service
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
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derdari mustapha3 years ago on Google
5/5
(Translated by Google) A magnificent hotel with a very chic and generous service, the very dedicated and professional Bars team
Very warm 5-way home! The very well-tailored and relaxing restaurant Le Bazar …
(Translated by Google) A magnificent hotel with a very chic and generous service, the very dedicated and professional Bars team
Very warm 5-way home! The very well-tailored and relaxing restaurant Le Bazar
I recommend it
(Original)
Un magnifique hôtel avec un service très chic et généreux l'équipe Bars très dévouée et professionnels
Aceuil à 5 sens très chaleureux !Le restaurant le Bazar très cousu et relaxant
je vous le recommande
Rooms5.0
Service5.0
Location5.0
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Zflue 2ème compte3 years ago on Google
5/5
(Translated by Google) A dynamic and very attentive team with exceptional hospitality, clean room, very good breakfast and very clean pool, our children already want to come back next year. …
(Translated by Google) A dynamic and very attentive team with exceptional hospitality, clean room, very good breakfast and very clean pool, our children already want to come back next year.
(Original)
Une équipe dynamique et très attentionnée avec un accueil exceptionnel, chambre propre, très bon petit-déjeuner et piscine très propre, nos enfants veulent déjà y revenir l'année prochaine.
Trip typeFamily
Rooms5.0
Service4.0
Location5.0
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Rime Nezro2 years ago on Google
5/5
(Translated by Google) We can only rejoice in this hotel!! The staff is present, the service is top especially the catering, the location .... Bravo :) …
(Translated by Google) We can only rejoice in this hotel!! The staff is present, the service is top especially the catering, the location .... Bravo :)
(Original)
On ne peut que se réjouir dans cet hôtel !! Le personnel est présent, la prestation est top surtout la restauration, l'emplacement .... Bravo :)
Trip typeBusiness · Couple
Rooms5.0
Service5.0
Location5.0
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Walid Babanaceura year ago on Google
1/5
(Translated by Google) Hôtel Novotel has this service and service in the event of something mafia understanding with each other Lack of respect and mishandling of the kidneys. Rah, they are loyal. Hanna is like a clan. I mean, they are …
(Translated by Google) Hôtel Novotel has this service and service in the event of something mafia understanding with each other Lack of respect and mishandling of the kidneys. Rah, they are loyal. Hanna is like a clan. I mean, they are coming, Fabour...specially, to reconsider the lequipe. Rah Hashume
(Original)
حشومة Hôtel Novotel يكون فيه هد الخدمة والسرفيس بحال شي مافيا مفاهمين مع بعضياتهم قلة الاحترام وسوء التعامل مع الكليان راه جايين مخلصين كلشي حنا ككليان يعني ماشي جايين فابور ...خاص إعادة النظر في lequipe راه حشومة
Trip typeCouple
Rooms2.0
Service1.0
Location3.0
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Mehdi Al azemmouri3 years ago on Google
5/5
(Translated by Google) As usual, the staff is very pleasant. The rooms are spacious and comfortable. The restoration is most correct. Always a pleasure to come back. …
(Translated by Google) As usual, the staff is very pleasant. The rooms are spacious and comfortable. The restoration is most correct. Always a pleasure to come back.
(Original)
Comme à leur habitude, le personnel y est des plus agréables. Les chambres sont spacieuses et confortables. La restauration est des plus correctes. Toujours un plaisir d'y revenir.
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
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Allo Alakhawaina year ago on Google
5/5
(Translated by Google) Delivery service orders are available Marrakech throughout the week at any time 24/24 …
(Translated by Google) Delivery service orders are available Marrakech throughout the week at any time 24/24
(Original)
خدمة التوصيل الطلبات متوفرة مراكش طيلة ايتم الاسبوع في اي وقت 24/24
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Elias A.4 years ago on Google
4/5
(Translated by Google) Very large spacious rooms (microwave, minibar ...) sitting area separated by a large curtain. Excellent quality / price ratio. I recommend. …
(Translated by Google) Very large spacious rooms (microwave, minibar ...) sitting area separated by a large curtain. Excellent quality / price ratio. I recommend.
(Original)
Très grandes chambres spacieuses (micro-onde, minibar...) coin salon séparé par un grand rideau. Rapport qualité/prix excellent. Je recommande.
Response from the owner4 years ago

(Translated by Google) Hello Mr. Ilyas,

We thank you for your comments following your stay at Novotel Marrakech Hivernage.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff.

In the hope of welcoming you again, we beg you to believe, Sir, in expressing our best feelings.

Amini TRABELSI

General manager

(Original)

Bonjour Mr Ilyas,

Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marrakech Hivernage.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

Amini TRABELSI

Directeur Général

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Jean Marmain5 years ago on Google
4/5
(Translated by Google) Very well located, in addition the hotel organizes excursions with driver who will pick you up in front of the hotel which is cheaper than booking on the internet, including quad dromedary, visit of the Ouzoud …
(Translated by Google) Very well located, in addition the hotel organizes excursions with driver who will pick you up in front of the hotel which is cheaper than booking on the internet, including quad dromedary, visit of the Ouzoud waterfall (2nd largest waterfall in 'Africa) and others, however, the rooms have a few minor flaws, not very disturbing if you are not going to spend your days in the hotel
(Original)
Très bien situé, en plus l'hôtel organise des excursions avec chauffeur qui vous prends en charge devant l'hôtel qui revient moins cher que de réserver sur internet, dont quad dromadaire, visite de la cascade d'ouzoud (2e plus grand cascade d'Afrique) et d'autres encore, les chambres ont cependant quelques petites défaut mineurs, pas très dérangeant si vous comptez pas passer vos journées à l'hôtel
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Ali Rhdifa3 years ago on Google
5/5
(Translated by Google) Excellent hotel. Special mention for the restaurant and the staff. I recommend. …
(Translated by Google) Excellent hotel. Special mention for the restaurant and the staff. I recommend.
(Original)
Excellent hôtel. Mention spéciale pour le restaurant et le personnel. Je recommande.
Trip typeFriends
Service5.0
Location5.0
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Mohamed Momo3 years ago on Google
5/5
(Translated by Google) Great hotel and very good service, congratulations to chef hicham and chef amine for their dishes, they are very good, congratulations to dg amine who manages the establishment of a master hand …
(Translated by Google) Great hotel and very good service, congratulations to chef hicham and chef amine for their dishes, they are very good, congratulations to dg amine who manages the establishment of a master hand
(Original)
Super hôtel et très bon service, bravo à chef hicham et chef amine pour leur plats, ils sont très bons, bravo au dg amine qui gère l'établissement d'une main de maître
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Ahmed Errazi2 years ago on Google
5/5
(Translated by Google) pleasant weekend at Novotel marrakech with my wife, no worries and helpful staff including Amine at the reception and Mustapha at the restaurant as well as an adequate location in the heart of the wintering. I highly …
(Translated by Google) pleasant weekend at Novotel marrakech with my wife, no worries and helpful staff including Amine at the reception and Mustapha at the restaurant as well as an adequate location in the heart of the wintering. I highly recommend
(Original)
week-end agréable au Novotel marrakech avec ma femme, aucun souci et personnel serviable notamment Amine à la réception et Mustapha au restaurant ainsi qu’une localisation adéquate au cœur de l’hivernage. Je recommande vivement
Trip typeCouple
Rooms4.0
Service5.0
Location5.0
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Hamza Baqia year ago on Google
1/5
(Translated by Google) People in the favelas are more welcoming and helpful than in this establishment.... No notion of customer service or a sense of professionalism …
(Translated by Google) People in the favelas are more welcoming and helpful than in this establishment.... No notion of customer service or a sense of professionalism
(Original)
Les gens dans le favelas sont plus accueillants et serviable que dans cet établissement.... Aucune notion du service clients ou un sens du professionnalisme
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Louis Hubert3 years ago on Google
1/5
(Translated by Google) Hotel to flee, big trap to tourist, home more than disappointing for the price of the hotel, mediocre room, and still a lot to say. Avoid at all costs, worse value for money …
(Translated by Google) Hotel to flee, big trap to tourist, home more than disappointing for the price of the hotel, mediocre room, and still a lot to say. Avoid at all costs, worse value for money
(Original)
Hôtel à fuir, gros piège à touriste, accueil plus que décevant pour le prix de l'hôtel, chambre médiocre, et encore beaucoup à dire. A éviter à tout prix, pire rapport qualité prix
Trip typeVacation
Rooms1.0
Service1.0
Location5.0
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Celine Pantera2 years ago on Google
5/5
(Translated by Google) Wonderful hotel, perfect location. High quality hotel for the Novotel range.
I highly recommend this establishment for families. …
(Translated by Google) Wonderful hotel, perfect location. High quality hotel for the Novotel range.
I highly recommend this establishment for families.
(Original)
Hôtel merveilleux, emplacement ideal. Hotel de haute qualité pour la gamme Novotel.
Je recommande fortement cet établissement pour les familles.
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
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Oumar Talla3 years ago on Google
4/5
(Translated by Google) A warm welcome and a place to relax
(Original) …
(Translated by Google) A warm welcome and a place to relax
(Original)
Un acceuil chaleureux et un endroit propice a la détente
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Meryem Boushab2 years ago on Google
5/5
(Translated by Google) Wonderful hotel, ideal location, friendly and attentive staff, we had a great stay, I highly recommend 👍👍 …
(Translated by Google) Wonderful hotel, ideal location, friendly and attentive staff, we had a great stay, I highly recommend 👍👍
(Original)
Hôtel merveilleux, emplacement idéal, staff sympa et à l'ecoute , nous avons passé un excellent séjours, je recommande vivement 👍👍
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Ali Elmasoudi2 years ago on Google
1/5
(Translated by Google) Had room 305 at a cost of 1300 Dirham. It must be the hardest bed I've slept on. Slept very poorly. In addition, the air conditioning did not work properly. Had it full but still very hot and bad air in the room. Bad …
(Translated by Google) Had room 305 at a cost of 1300 Dirham. It must be the hardest bed I've slept on. Slept very poorly. In addition, the air conditioning did not work properly. Had it full but still very hot and bad air in the room. Bad experience!
(Original)
Hadde rom 305 til en pris av 1300 Dirham. Det må være den hardeste sengen jeg har sovet på. Sov veldig dårlig. I tillegg fungerte ikke air condition, som den skulle. Hadde den på fult, men fremdeles veldig varmt og dårlig luft på rommet. Dårlig opplevels!
Trip typeVacation
Rooms1.0
Service3.0
Location4.0
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Assma ALAOUI4 years ago on Google
4/5
(Translated by Google) Ideally located hotel. Attention everything must be paid in advance and not at the time of check out. Efficient staff. …
(Translated by Google) Ideally located hotel. Attention everything must be paid in advance and not at the time of check out. Efficient staff.
(Original)
Hôtel idéalement situé. Attention tout doit être payé d'avance et non au moment du check out. Personnel efficace .
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B
Bianca4 months ago on all.accor.com
4/5
(Translated by Google) A resting point after visiting the city.
(Original) …
Visited in July
Read more on all.accor.com
Seline Ouidada year ago on Google
1/5
(Translated by Google) Serbiss ghoroun zero ni ta3amol ni 7tiram orsssolan 7dan ra tèlèphonat tinid ndad ghorssan s tadart ona mi tsawld orissola z3ma ordjin anyagh kan l huh hushu hustler …
(Translated by Google) Serbiss ghoroun zero ni ta3amol ni 7tiram orsssolan 7dan ra tèlèphonat tinid ndad ghorssan s tadart ona mi tsawld orissola z3ma ordjin anyagh kan l huh hushu hustler
(Original)
Serbiss ghoroun zero ni ta3amol ni 7tiram orsssolan 7dan ra tèlèphonat tinid ndad ghorssan s tadart ona mi tsawld orissola z3ma ordjin anyagh kan l hôtel am wa 😠😠😠😠😠😠😠😠😠
Trip typeCouple
Rooms2.0
Service1.0
Location3.0
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rizlaine TAOUDI BENCHEKROUN3 years ago on Google
5/5
(Translated by Google) Big room. Very generous breakfast and above all a 5-star service. I say congratulations to the whole team …
(Translated by Google) Big room. Very generous breakfast and above all a 5-star service. I say congratulations to the whole team
(Original)
Grande chambre. Petit déjeuner très copieux et surtout un service signe d un 5 étoiles. Je dis bravo à toute l équipe
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QLF10805 years ago on Google
1/5
(Translated by Google) Just horrible
The parking lot is dilapidated,
Hello the scam of the guards outside, …
(Translated by Google) Just horrible
The parking lot is dilapidated,
Hello the scam of the guards outside,
If you take breakfast included, expect an excessive price,
The rooms look very nice but its just in the picture,
The swimming pool had the area of ​​being enormous but its c just in photo
And let's not talk about the reception, I had to wait 40min and they didn't even bother to serve cold water
In any case I know where not to set foot again ...
(Original)
Juste horrible
Le parking est vétuste,
Bonjour l'arnaque des gardiens a l'extérieur ,
Si vous prenez le petit-dej compris attendez vous à un prix excessif ,
Les chambre avez l'aire très joli mais sa c juste en photo,
La piscine avait l'aire d'être énorme mais sa c juste en photo
Et parlons pas de l'accueil,j'ai dû attendre 40min et ils ont même pas eux la peine de servire de l'eau froide
En tt cas je sais où ne plus remettre les pied...
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Dellala Tarral3 years ago on Google
2/5
(Translated by Google) Novotel hotel... very well received!!! On the other hand, the rooms of the 80s .... very hard mattress you must not have a bad back ... let's talk about breakfast ... nothing typical Moroccan really too bad ... …
(Translated by Google) Novotel hotel... very well received!!! On the other hand, the rooms of the 80s .... very hard mattress you must not have a bad back ... let's talk about breakfast ... nothing typical Moroccan really too bad ...
(Original)
Hôtel Novotel... très bien reçu !!! Par contre les chambre des années 80 ....matelat très dur il ne faut pas avoir mal au dos ... parlons du petit déjeuner ... rien de typiquement marocain vraiment dommage ...
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Mahmut Yazar2 years ago on Google
4/5
(Translated by Google) - clean hotel
- cool shisa lounge/music
- Breakfast varied …
(Translated by Google) - clean hotel
- cool shisa lounge/music
- Breakfast varied
- very tasty food in the restaurant
- Pool was very cold and not heated
- Location to main clubs and restaurants
(Original)
- sauberes Hotel
- coole shisa Lounge/Musik
- Frühstück vielfältig
- sehr leckeres Essen im Restaurant
- Pool war sehr kalt und nicht beheizt
- Lage zu den wichtigsten Clubs und Restaurants
Trip typeFriends
Rooms4.0
Service4.0
Location5.0
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Aurelie Goaer4 years ago on Google
3/5
(Translated by Google) I went for a drink on the terrace in December, there was a big fire outside very pleasant. It is a nice place with a neat service. …
(Translated by Google) I went for a drink on the terrace in December, there was a big fire outside very pleasant. It is a nice place with a neat service.
(Original)
Je suis allée boire un verre en terrasse en décembre, il y'avait de grand feu à l'extérieur très agréable . C'est un joli endroit avec un service soigné.
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Othman Benjelloun8 months ago on Google
5/5
(Translated by Google) Hello it is a very pretty hotel in the city center of Marrakech, I had an unforgettable stay, a very smiling staff, a very good breakfast buffet, very good service, I will surely come back. …
(Translated by Google) Hello it is a very pretty hotel in the city center of Marrakech, I had an unforgettable stay, a very smiling staff, a very good breakfast buffet, very good service, I will surely come back.
(Original)
Bonjour c’est un tres jolie hotel au centre ville de marrakech, j’ai passé un séjour inoubliable un staff tres souriants , un tres bon buffet au petit déjeuner , tres bon service , je reviendrai sûrement .
Trip typeVacation · Family
Rooms4.0
Service5.0
Location5.0
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Adnane Bat4 years ago on Google
1/5
(Translated by Google) I advise you to skip this hotel
I booked a room for me and my wife, when we arrived they asked me to pay 350dh more for my wife !! …
(Translated by Google) I advise you to skip this hotel
I booked a room for me and my wife, when we arrived they asked me to pay 350dh more for my wife !!
I've been all over Canada, USA, all over Europe in Asia, I had never seen that
Reception not friendly at all, theft from the rooms by the room staff
In short, not happy at all
(Original)
Je vous conseille de laisser tomber cet hôtel
J’ai réservé une chambre pour moi et mon épouse ,lorsque on est arrivé ils m’ont demandé de payer 350dh en plus pour mon épouse !!
J’ai été un peu partout Canada,usa,dans toute l’Europe en Asie ,je n’avais jamais vu ça
Accueil pas sympa du tout , du vol dans les chambres par le personnel de chambre
Bref pas content du tout
Response from the owner4 years ago

(Translated by Google) Hello Mr Adnane,

Thank you for your comments following your stay at Novotel Marrakech Hivernage.

We have taken your remarks into consideration, and we apologize for the inconvenience caused, we assure you that we have taken all the necessary measures to improve the quality of our welcome. Also, we specify that our rates differ according to the number of occupants per room,

We hope to regain your trust in the future and give us the opportunity to serve you better during your next stay.

I resete at your disposal for any other information.

Cordially

Amine TRABELSI

General director

(Original)

Bonjour Mr Adnane,

Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marrakech Hivernage.

Nous avons bien pris en considérations vos remarques, et nous nous excusons pour le désagrément causé, nous vous assurons que nous avons pris toutes les mesures nécessaires afin d'améliorer la qualité de notre accueil. Aussi, nous vous précisons que nos tarifs différent selon le nombre d'occupants par chambre,

Nous espérons regagner votre confiance dans le future et nous redonner l'occasion de mieux vous servir lors de votre prochain séjour.

Je resete à votre disposition pour toute autre information.

Cordialement

Amine TRABELSI

Directeur Général

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patricia Falck4 years ago on Google
3/5
(Translated by Google) Beautiful except the breakfast or the service is deplorable three hours waiting to have a coffee or butter because they are not on the buffet which cons is very beautiful and varied …
(Translated by Google) Beautiful except the breakfast or the service is deplorable three hours waiting to have a coffee or butter because they are not on the buffet which cons is very beautiful and varied
(Original)
Magnifique sauf le petit déjeuné ou le service est déplorable trois quard d heure d attente pour avoir un cafe ou du beurre car ils ne sont pas sur le buffet qui par contre est tres beau et varié
Response from the owner4 years ago

(Translated by Google) Hello Mrs. PATRICIA,

We thank you for your comments following your stay at Novotel Marrakech Hivernage.

It is with great pleasure that we receive your feedback. Also, we will not fail to share them with our entire team. We have taken good care of your breakfast remarks and will be sure to take the necessary steps.

In the hope of welcoming you again, please believe, Madam, in the expression of our best feelings.

Amine TRABELSI

General manager

(Original)

Bonjour Mme PATRICIA,

Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marrakech Hivernage.

C’est avec grand plaisir que nous recevons vos feedback. Aussi, nous ne manquerons pas de les partager avec toute notre équipe. Nous avons bien pris en vos remarques concernant le petit déjeuner et nous ne manquerons pas de prendre les mesures nécessaires.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs.

Amine TRABELSI

Directeur Général

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corinne godinho2 years ago on Google
5/5
(Translated by Google) Perfect clean hotel and room. The staff are welcoming and helpful. I recommend this place. …
(Translated by Google) Perfect clean hotel and room. The staff are welcoming and helpful. I recommend this place.
(Original)
Hotel et chambre parfaite propre. Le personnel est accueillant et serviable. Je recommande ce lieu.
Trip typeVacation · Friends
Rooms5.0
Service5.0
Location5.0
Response from the owner2 years ago

(Translated by Google) Mrs Corinne,

Thank you for your comments following your stay at Novotel Marrakech Hivernage.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service.

Looking forward to welcoming you again, we ask you to believe, Madam, in the expression of our best feelings.

(Original)

Madame CORINNE ,

Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marrakech Hivernage.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs

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rachid idrissi alami3 months ago on Google
5/5
(Translated by Google) A nice hotel. Quality service. Spacious and clean room. Sunny pool. Breakfast rich of local products. …
(Translated by Google) A nice hotel. Quality service. Spacious and clean room. Sunny pool. Breakfast rich of local products.
(Original)
Un bel hôtel.service de qualité. Chambre spacieuse et propre. Piscine bien ensoleillée. Petit déjeuner riche de produits locaux.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Claude Feltz2 years ago on Google
4/5
(Translated by Google) Affordable and pleasant place. The wintering district is very nice; close to djam el fna and close to gueliz. Very pleasant breakfast. …
(Translated by Google) Affordable and pleasant place. The wintering district is very nice; close to djam el fna and close to gueliz. Very pleasant breakfast.
(Original)
Endroit abordable et agréable. Le quartier de l’hivernage est très sympa; proche de djam el fna et proche du gueliz. Petit déjeuner très agréable.
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laura selva3 years ago on Google
5/5
(Translated by Google) Stay super, very clean hotel and decoration to the taste of the day, the restoration is very good and the chicha service is a plus that leaves us in this Moroccan environment that I recommend. …
(Translated by Google) Stay super, very clean hotel and decoration to the taste of the day, the restoration is very good and the chicha service is a plus that leaves us in this Moroccan environment that I recommend.
(Original)
mantente super, hotel muy limpio y decoración al gusto del día, la restauración es muy buena y el servicio de chicha es un plus que nos deja en este ambiente marroquí que recomiendo.
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
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Karim Pacha2 years ago on Google
5/5
(Translated by Google) well located
professional staff, nothing to say
very clean too …
(Translated by Google) well located
professional staff, nothing to say
very clean too
and for breakfast the all you can eat buffet is varied and varied.
(Original)
bien situé
personnel professionnel, rien à dire
bien propre aussi
et pour le petit dej le buffet à volonté est coupieu et varié.
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the owner2 years ago

(Translated by Google) Mr. Karim,

Thank you for your comments following your stay at Novotel Marrakech Hivernage.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with all our team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service.

Looking forward to welcoming you again, please accept, Sir, our best wishes

(Original)

Monsieur Karim ,

Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marrakech Hivernage.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

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Fay Ben4 years ago on Google
1/5
(Translated by Google) Very bad experience c true that the room are spacious, but this hotel to avoid family, all the world smoked shishas next to the pool without thinking about the health of children, it's like a cabaret and that in …
(Translated by Google) Very bad experience c true that the room are spacious, but this hotel to avoid family, all the world smoked shishas next to the pool without thinking about the health of children, it's like a cabaret and that in daylight 14h. ..
(Original)
Tres mauvaise experience c vrai queles chambre sont spacieuses , mais cette hotel a eviter en famille , tt le monde fumaient des chicha a cote de la piscine sans penser a la sante des enfants ,on se croirait dans un cabaret et cela en plein jour 14h...
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Hasna Naceura year ago on Google
1/5
(Translated by Google) Bad smell in the hallways..rousing service..disrespectful waiters and lousy breakfast …
(Translated by Google) Bad smell in the hallways..rousing service..disrespectful waiters and lousy breakfast
(Original)
Mauvaise odeur dans les couloirs..service catastrophique..serveurs irrespectueux et petit-déjeuner nul
Trip typeCouple
Rooms2.0
Service1.0
Location3.0
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OLIVIER LEGROS5 years ago on Google
4/5
(Translated by Google) Hotel very well located, good value for money, spacious rooms, generally well maintained, too bad there are some stains on the carpets. …
(Translated by Google) Hotel very well located, good value for money, spacious rooms, generally well maintained, too bad there are some stains on the carpets.
(Original)
Hotel très bien situé, bon rapport qualité prix, chambres spacieuses, globalement bien entretenu, dommage qu'il y ait quelques tâches sur les moquettes.
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Fatima Elazzouzi7 years ago on Google
4/5
(Translated by Google) Level quality price is the top! Really nice staff I go there 3 to 4 times a year
I'm never disappointed .. wifi in the flat screen rooms ... …
(Translated by Google) Level quality price is the top! Really nice staff I go there 3 to 4 times a year
I'm never disappointed .. wifi in the flat screen rooms ...
(Original)
Niveau qualité prix c'est le top !! Personnel vraiment sympa j'y vais 3 à 4 fois par an
Je suis jamais déçu .. wifi dans les chambres écran plat ...
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Nedia Drissi3 years ago on Google
5/5
(Translated by Google) I can only be SUPER satisfied with the Novotel Marrakech.
Thank you bcp to all the staff who did not hesitate to give me a helping hand …
(Translated by Google) I can only be SUPER satisfied with the Novotel Marrakech.
Thank you bcp to all the staff who did not hesitate to give me a helping hand whenever I needed it
Big thanks to the reception team Amine Mehdi Imane and Aisha who are super welcoming and helpful ❤❤
(Original)
Je ne peux qu'être SUPER satisfaite du Novotel Marrakech..
Merci bcp à tout le staff qui n'a pas hésité à me donner des coups de mains à chaque fois que j'en avais besoin
Grand Merci à l'équipe de réception Amine Mehdi Imane et Aisha qui sont hyper accueillant et helpful ❤❤
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
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Hayat Birner4 years ago on Google
5/5
(Translated by Google) Very nice camp, the rooms are big enough and very clean, the staff is super friendly and attentive, the food is delicious. To recommend. .. …
(Translated by Google) Very nice camp, the rooms are big enough and very clean, the staff is super friendly and attentive, the food is delicious. To recommend. ..
(Original)
Sehr schön Lager die Zimmer sind groß genug und sehr sauber, die Personal super freundlich und aufmerksam das Essen ist super lecker. Zu empfehlen. ..
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Mehdi Halter3 years ago on Google
5/5
(Translated by Google) Staff of the hotel very warm and welcoming, catering perfect nothing to say, cleanliness of the perfect rooms and the cleanliness of the rest of the hotel …
(Translated by Google) Staff of the hotel very warm and welcoming, catering perfect nothing to say, cleanliness of the perfect rooms and the cleanliness of the rest of the hotel
(Original)
Personnel de l’hotel tres chaleureux et acceuillant , restauration parfaite rien a dire , propreté des chambres parfaites ainsi que la propreté du reste de l’hotel
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
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Le Nageur6 years ago on Google
1/5
(Translated by Google) WARNING:
Scam, the stay should have cost me € 311, it cost me € 195 more. …
(Translated by Google) WARNING:
Scam, the stay should have cost me € 311, it cost me € 195 more.
The reason: no, I did not eat in the hotel ect, however I was moved to a rotten hotel for my first night due to overbooking ..... it's too much.
(Original)
ATTENTION:
Escroquerie, le séjour aurait du me coûter 311€ , il m'a coûter 195€ en plus .
La raison: aucune , je n'ai pas consommer dans l’hôtel ect, par contre j'ai été déplacer dans un hôtel pourri pour ma première nuit pour cause de surbooking.....C'est trop.
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Catherine4 years ago on Google
5/5
(Translated by Google) We stopped at this hotel for a drink in order to quench our thirst in the Hivernage district very nice hotel beautiful presentation canards very friendly staff to do without problem …
(Translated by Google) We stopped at this hotel for a drink in order to quench our thirst in the Hivernage district very nice hotel beautiful presentation canards very friendly staff to do without problem
(Original)
Nous nous sommes arrêtés dans cet hôtel pour prendre un verre afin de se désaltérer dans le quartier de l'Hivernage très bel hôtel belle présentation bobards personnel fort sympathique à faire sans problème
Response from the owner4 years ago

(Translated by Google) Hello Catherine,

We thank you for your comments following your stay at Novotel Marrakech Hivernage.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service.

In the hope of welcoming you again, we beg you to believe, Sir, in expressing our best feelings.

Amine TRABELSI

General manager

(Original)

Bonjour Catherine,

Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marrakech Hivernage.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

Amine TRABELSI

Directeur Général

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Abdelwahab El Hachimi3 years ago on Google
5/5
(Translated by Google) Beautiful hotel. Well located. Close to all comodity. I would return without right …
(Translated by Google) Beautiful hotel. Well located. Close to all comodity. I would return without right
(Original)
Bel hotel. Bien situé. Proche de toutes les comodité. Je revienderais sans doite
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
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Rachid Hdi3 years ago on Google
4/5
(Translated by Google) Very good location breakfast very varied and plentiful. For the rooms it is not extraordinary. …
(Translated by Google) Very good location breakfast very varied and plentiful. For the rooms it is not extraordinary.
(Original)
Très bon emplacement petit petit-déjeuner très varié et copieux. Pour les chambres ce n'est pas extraordinaire.
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M
Marciàa year ago on all.accor.com
4.5/5
(Translated by Google) Good reception service
Large and clean rooms …
Visited in January 2021
Read more on all.accor.com
bilal tribak6 years ago on Google
3/5
(Translated by Google) I stayed at that hotel several times but every time I went it was worse because the hotel has a little abandoned. I like it because it is very close to the jama el fna about 15 minuts on foot and 5 by car and is in a …
(Translated by Google) I stayed at that hotel several times but every time I went it was worse because the hotel has a little abandoned. I like it because it is very close to the jama el fna about 15 minuts on foot and 5 by car and is in a good place .is next to the casino is very centrico.es that aspect I like muxo.
(Original)
Estube en ese hotel varias veces pero cada vez k fui fue peor por que el hotel lo tiene un poco abandonado.me gusta por que esta muy cerca del jama el fna a unos 15 minuts a pie y 5 en coche y esta en un buen sito.esta al lado del casino es muy centrico.es ese aspecto m gusta muxo.
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Soukaina Festali2 years ago on Google
5/5
(Translated by Google) Very good hotel, the staff is extremely friendly and helpful I cpndeille very strongly …
(Translated by Google) Very good hotel, the staff is extremely friendly and helpful I cpndeille very strongly
(Original)
Très bon hotel, le personnel est extrêmement sympathique et serviable je cpndeille très fortement
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the owner2 years ago

(Translated by Google) Madame Festali,

Thank you for your comments following your stay at Novotel Marrakech Hivernage.

It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with all our team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service.

We look forward to welcoming you again, Madam, in expressing our best wishes.

(Original)

Madame Festali ,

Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Marrakech Hivernage.

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs

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Read less
Fayssal ASSABAR3 years ago on Google
5/5
(Translated by Google) 2 days trip to Marrakech.
Very pleasant ! The staff was helpful, courteous and professional? Which made our service pleasant. …
(Translated by Google) 2 days trip to Marrakech.
Very pleasant ! The staff was helpful, courteous and professional? Which made our service pleasant.
(Original)
Voyage de 2 jours a Marrakech.
Très agréable ! Le personnel était serviable, courtois et professionnel? Ce qui a rendu notre service agréable.
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
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Thomas Loufret2 years ago on Google
5/5
(Translated by Google) I would like to thank the whole team for their efforts which made our family week memorable, sympathy expertise and availability, good offers for excursions, nothing to say Novotel Marrakech …
(Translated by Google) I would like to thank the whole team for their efforts which made our family week memorable, sympathy expertise and availability, good offers for excursions, nothing to say Novotel Marrakech
(Original)
Je tiens énormément à remercier toute l’équipe pour leurs efforts qui ont rendu notre semaine en famille mémorable, sympathie expertise et disponibilité, de bonnes offres pour excursions, rien à dire Novotel Marrakech
Trip typeFamily
Rooms4.0
Service5.0
Location5.0
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JH No2 years ago on Google
3/5
(Translated by Google) Came to drink a cocktail by the pool, I had to wait a long time before being served. Out of 3 waiters, only one of them seemed to want to serve customers …
(Translated by Google) Came to drink a cocktail by the pool, I had to wait a long time before being served. Out of 3 waiters, only one of them seemed to want to serve customers
(Original)
Venu pour boire un cocktail au bord de la piscine, j'ai du attendre longtemps avant d'être servi. Sur 3 serveurs, seul l'un d'eux semblait vouloir servir les clients
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Turid Frisvold3 years ago on Google
5/5
(Translated by Google) Okay hotell..svært sentralt..ligger in a nice neighborhood. Nice and service-minded operation. Nice price. Maybe a little "tired" room but nice and clean 🙂 …
(Translated by Google) Okay hotell..svært sentralt..ligger in a nice neighborhood. Nice and service-minded operation. Nice price. Maybe a little "tired" room but nice and clean 🙂
(Original)
Greit hotell..svært sentralt..ligger i et fint strøk. Hyggelig og serviceinnstilte betjening. Hyggelig pris. Kanskje litt "slitne" rom men rent og pent 🙂
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Hamda Ghedamsia year ago on Google
5/5
Super hotel
kiakeys kiakeys5 years ago on Google
5/5
(Translated by Google) Super hotel I highly recommend with a top team always there for these customers, see you soon in the new rooms 😉😉😉 …
(Translated by Google) Super hotel I highly recommend with a top team always there for these customers, see you soon in the new rooms 😉😉😉
(Original)
Super hôtel je recommande fortement avec une équipe au top toujours là pour ces clients, à très vite dans les nouvelles chambres 😉😉😉
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Mustafa A.3 years ago on Google
3/5
(Translated by Google) Desire for 1 liter of milk 50 dirhams .... Not at all acceptable ... The rooms were not well maintained for the price. …
(Translated by Google) Desire for 1 liter of milk 50 dirhams .... Not at all acceptable ... The rooms were not well maintained for the price.
(Original)
Verlangen für 1 Liter Milch 50 Dirham.... Überhaupt nicht akzeptabel... Die Zimmer waren für den Preis nicht besonders gepflegt.
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Nicole Sanchez4 years ago on Google
4/5
(Translated by Google) Beautiful hotel, the rooms are spacious and tastefully decorated.
The gardens and pools call for swimming and rest. …
(Translated by Google) Beautiful hotel, the rooms are spacious and tastefully decorated.
The gardens and pools call for swimming and rest.
(Original)
Magnifique hôtel,les chambres sont spacieuses et décorées avec goût.
Les jardins et les piscines appellent à s'y baigner et s'y reposer.
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Aronne Bizzari4 years ago on Google
5/5
(Translated by Google) Just stop for an aperitif. Good place with very kind staff. Heated pool and live music. …
(Translated by Google) Just stop for an aperitif. Good place with very kind staff. Heated pool and live music.
(Original)
Fermati solo per un aperitivo. Posto valido con personale gentilissimo. Piscina riscaldata e musica dal vivo.
Response from the owner4 years ago

Dear Mrs BIZZARI,

We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Amine TRABELSI

General Manager

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abdelgalil bellagchairi2 years ago on Google
4/5
(Translated by Google) Prestigious hotel, well located, about fifteen minutes walk from the medina
Quiet place to rest, safe and friendly …
(Translated by Google) Prestigious hotel, well located, about fifteen minutes walk from the medina
Quiet place to rest, safe and friendly
(Original)
Hôtel de prestige, bien situé, à une quinzaine de minutes à pied de la médina
Lieu calme pour se reposer, sécurisé et sympa
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Karima Bouabida5 years ago on Google
5/5
(Translated by Google) We were very well received there. The director is accessible and friendly as well as a smiling, welcoming and professional team. …
(Translated by Google) We were very well received there. The director is accessible and friendly as well as a smiling, welcoming and professional team.
(Original)
Nous y avons super bien reçu. Le directeur est accessible et sympathique ainsi qu' une équipe souriante , accueillante et professionnelle
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Lola4 years ago on Google
4/5
(Translated by Google) Hotel well located, quiet, with correct rooms as well as cleanliness
perfect breakfasts …
(Translated by Google) Hotel well located, quiet, with correct rooms as well as cleanliness
perfect breakfasts
friendly staff
(Original)
Hotel buen ubicado, tranquilo, con habitaciones correctas así como en su limpieza
Desayunos perfectos
Personal amable
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Hivernage

Refined, modern Hivernage is known for nightlife, with a casino, cocktail lounges, hotel dance clubs and chic global restaurants with live music. The Royal Theatre, with domes and Ancient Egyptian–style columns, stages concerts in an amphitheater. Nearby, the Menara Gardens, with a huge reflecting pool and mountains in the background, date to the 12th century, and El-Harti Park has fountains and a rose garden.

Hotel location score

Great location overall for sightseeing, recreation, dining, and getting around
4.3 Great for proximity to things to do
4.2 Great for proximity to restaurants
4.4 Great for proximity to transit
4.6 Excellent for airport access
Scores are calculated based on data from Google Maps and Google reviews
Quartier De, Rue Haroun Errachid, Marrakesh 40020
1. Jemaa el-Fnaa Square
Rating
4.3
Distance
7 min
4,782 reviews
2. Jardin Majorelle-Yves Saint Laurent Mansion
Garden by artist Jacques Majorelle, with exotic plants, water features & a museum of Berber culture.
Rating
4.4
Distance
9 min
32,499 reviews
3. La Mamounia
Plush quarters, some with private pools, in a luxe hotel offering a spa, dining & an outdoor pool.
Rating
4.6
Distance
7 min
4,967 reviews
4. Koutoubia
This large 12th-century Almohad-style mosque features a plaza with gardens & a fountain.
Rating
4.5
Distance
10 min
11,972 reviews
5. Bahia Palace
Vast, intricately designed palace with 160 rooms, courtyards & 8 acres of gardens.
Rating
4.4
Distance
9 min
6,452 reviews
6. Ibn Youssef School
16th-century college building with prayer hall & courtyards decorated with tiles & carved wood.
Rating
4.3
Distance
11 min
1,722 reviews
7. Saadien's Tombs
Once hidden mausoleum surrounded by gardens, decorated with colorful tiles, marble & stucco.
Rating
4.1
Distance
5 min
7,753 reviews
8. El Badii-Ksibat Nhass Palace
Remains of a 16th-century palace whose garden walls & ornamental orange orchard still stand.
Rating
4.4
Distance
8 min
4,834 reviews
9. Yves Saint Laurent Museum
Cubed, brickwork museum paying homage to Yves Saint Laurent with a café, bookshop & auditorium.
Rating
4.4
Distance
8 min
2,055 reviews
10. Medina of Marrakesh
Vibrant morning-to-night marketplace with stalls carrying fresh produce, dried goods & trinkets.
Rating
3.9
Distance
9 min
431 reviews
11. Menara Gardens
12th-century botanical garden with a scenic pavilion, artificial lake & mountain views.
Rating
4.1
Distance
9 min
4,533 reviews
12. Le Jardin Secret
Elegant, ornate 19th-century palace complex with traditional Islamic gardens, plus a shop & cafe.
Rating
4.3
Distance
8 min
1,459 reviews
13. Dar Si Said
Museum displaying ornate artisanal Moroccan objects, from an 11th-century chest to modern carpets.
Rating
4.3
Distance
8 min
965 reviews
14. Les Jardins de La Koutoubia
Warmly decorated rooms in an upscale property featuring a spa, 3 restaurants & 2 pools.
Rating
4.5
Distance
7 min
1,006 reviews
15. House of Photography in Marrakech
Museum of Moroccan photography housing a permanent collection & offering rotating exhibitions.
Rating
4.4
Distance
12 min
1,966 reviews
1. Bazzart
Restaurant
Rating
4.1
Distance
4 sec
302 reviews
2. Table Du Marche
French restaurant
Rating
3.9
Distance
44 sec
703 reviews
3. L'Orangerie
French restaurant
Rating
4.6
Distance
1 min
30 reviews
4. So Lounge Marrakech
Restaurant
Rating
4.1
Distance
20 sec
615 reviews
5. La Cour des Lions
Fine dining restaurant
Rating
4.4
Distance
1 min
54 reviews
6. Comptoir Darna
Moroccan restaurant
Rating
4.4
Distance
39 sec
2,930 reviews
7. L'Avenue
French restaurant
Rating
4.4
Distance
53 sec
7 reviews
8. Restaurant l’Oasis - Sofitel Marrakech
Restaurant
Rating
3.7
Distance
34 sec
6 reviews
9. Restaurant L’Italien par Jean-Georges, Marrakech
Restaurant
Rating
2.8
Distance
2 min
35 reviews
From
Marrakesh Menara Airport
Taxi 13 min
Transit 22 min
Sofitel 5 min
Hotel Ville 13 min
R P Berdii 11 min
Le Meridien 11 min
Bab Laarissa 13 min

About this hotel

Check-in time: 2:00 PM
Check-out time: 12:00 PM

Address & contact information

Quartier De, Rue Haroun Errachid, Marrakesh 40020
05244-24540

Health & safety

Health & safety measures are provided by the hotel. Contact the hotel for more details.

Amenities

Popular amenities

  • Pool
  • Breakfastfree
  • Wi-Fifree
  • Air conditioning

Internet

  • Wi-Fifree

Policies & payments

  • Smoke-free property

Services

  • Front desk24 hour
  • Currency exchange
  • Full-service laundry
  • Elevator
  • Wake up calls

Pools

  • Outdoor pool

Wellness

  • Fitness centerfree
  • Massage

Business & events

  • Business center

Languages spoken

  • French

Rooms

  • Air conditioning

Food & drink

  • Restaurant
  • Bar
  • Breakfastfree

Activities

  • Bicycle rentalextra charge
  • Golf
  • Tennis

Children

  • Kid-friendly
  • Babysitting
  • Activities for kids

Parking & transportation

  • Parking
  • Airport shuttle

Accessibility

  • Accessible

Pets

  • Pet-friendlyfree
  • Dogs allowed
  • Cats allowed

Bathrooms

  • Bathtub
  • Shower

Sustainability

This hotel is committed to environmental sustainability. Learn more

Energy efficiency

  • Energy-efficient lighting

Waste reduction

  • Food waste reduction program
  • Safely handles hazardous substances
  • Safely disposes of electronics, batteries, and lightbulbs
  • No single-use plastic straws

Water conservation

  • Water-efficient faucets, toilets, and showers
  • Towel and linen reuse program

Sustainable sourcing

  • Locally sourced food and beverages
  • Vegetarian meals
  • Eco-friendly toiletries
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Novotel Marrakech Hivernage
MAD 1,006Nov 30–Dec 1
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